Regular visitor but many bad points this time: young inexperienced bar/waiting staff one could not tell difference between carrot cake & banana cake even when shown pieces of carrot as a clue!could not understand plain crisps from black pepper, Terry had to assist. Ate in bistro tues. night no pre meal bread asked the girl in charge twice, she must have noticed it did not materialise on her many walks past , asked what has happened to the bread when meal arrived offer to bring then declined. Wed, although not directly affected long wait for food.one couple left after 1hr 20min. Tables on the outside terrace area dirty & not cleaned regularly we had to request a clean prior to eating food. To compound all this the hotel was "taken over" by an unruly wedding party, Sat breakfast more like an interloper at a family gathering not a staying guest. Children & babies running wild in restaurant. one toddler actually on the window sill next to a table with hot tea & water below, what price a claim etc if she had slipped. Sat wedding day, barred from residents lounge & terrace area, first floor corridor a dressing area for male ushers best man etc. this on an indicated fire escape route. We know that function income is important but surely resident holiday makers are the the bread & butter of any hotel? not to be treated like second class visitors. Unlike previous visits top management seemed to be invisible they should be made aware of the deficiencies outlined. Notable exceptions on staff shortcomings were Ben, always helpful & polite, indeed initially we thought he was the Bistro manager ( perhaps should be ! ) Emily who we have met before & Jack. Ken of course manfully trying to keep things on an even keel. In conclusion this gives us no satisfaction, more sadness that standards have slipped so abysmally, a trait all so common in the hospitality industry according to the TV exposures, We thought we would visit here annually as in the past but no more sorry to say.
- Official Description (provided by the hotel):
- Steeped in history and set in 6 acres of gardens and woodland, nestling at the waters edge with stunning panoramic views across Torbay. Fresh local produce and fish direct from Brixham Trawlers. An informal Brasserie and a more formal restaurant are available together with comfortable Bars and Lounges. There is a heated indoor swimming pool and outdoor salt water tidal pool nearby. ... more less
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- Also Known As:
- Berry Head Hotel
- Berry Head Brixham
- The Berry Head Hotel Brixham, English Riviera, Devon