The surroundings are undoubtedly spectacular, as are many of the interiors, the furnishings and the ornaments. The staff are almost universally friendly, helpful and enthusiastic. The ambiance is however totally dependent on those factors and the "soft side" of guest relations, which one would expect to be honed at 5 star prices are most definitely more three star.
The suites although pleasant are small and cramped, the widows and paintwork have seen better days, the opportunity to impress was missed at every turn, with no complimentary tean and coffee in the rooms, no fresh flowers anywhere in the whole of the hotel. Yes there was a "turn down" service but it would cost little to leave a couple of chocolates or something as well!
The "gift shop" was an apology and no real souvenirs worth purchasing were available. The opportunity to entice guests to stay for longer than one night was missed at every turn, and the comments of many of my fellow guests was indicative of that. "What an interesting place, no need to come back!"
You don`t need to be Einstein to work out that if people are prepared to pay £500 a night then IF treated as 5 star guests they are likely to buy more and be more complimentary...
That having been said, the beds were comfortable, the surroundings fascinating and the food was good. Was it worth £500 a night? Sorry, it might have got closer but as it stands, no.
- Official Description (provided by the hotel):
- Authentic Art Deco hotel on its own private tidal island. Frequented by Agatha Christie, Noel Coward, Edward VIII and Wallis Simpson, amongst others. Join our famous guest list for lounging on our sunny terraces, a snug pint in front of the fire in The Pilchard - our 14th century inn - cocktails at sunset and black tie dining every night. ... more less
- Also Known As:
- Burgh Hotel Island
- Burgh Island Hotel Devon