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“Art Deco wonder”
Review of Burgh Island Hotel

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Burgh Island Hotel
Ranked #1 of 1 Hotels in Burgh Island
Certificate of Excellence
Reviewed 19 August 2014 via mobile

Brilliant took my partner for her birthday.
Food brilliant
Garden suite just perfect
Weather awful
Cannot wait to return next year repairs to the outdoor pool should be complete.
There is not a great deal to do on the island but the surrounding beaches are wonderful.

Stayed: April 2014, travelled as a couple
Thank Andew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 26 August 2014

Andrew, thank you for your Haiku: we love.
Pleasure having you to stay in our Garden Suite. Weather awful throughout Europe this summer but cosy on Island! Mermaid Pool final approach deferred pending very, very exciting project that you'll love! Watch this space and come back to enjoy next year: I don't think you need much to do on the perfect escape but we can offer: table tennis, snooker, spa, salt water bathing, beach walks, tennis, croquet, real ale drinking and oyster eating on the Island as well as the Art Deco experience!

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439 - 445 of 1,059 reviews

Reviewed 19 August 2014

Yes, it is expensive. Yes, it is worth it. Yes, we would go again if we could afford it.
We stayed two nights in Fruity Metcalfe for our Silver Wedding Anniversary.
A few detailed points
1. The procedure for arrival could be less stressful if there were a map showing the car park.
2. Our room was lovely with fabulous views and immense bathroom but there was no room for a table or even chair.
3. The food was of a high standard, particularly the fish and desserts. Service was very well paced , correctly leisurely but with no long waits.
4. We realised that there would not be a band on our 2 nights but think it would be a nice idea to have a pianist at one of the two fine pianos in situ. The piping of not always appropriate music during dinner and breakfast was not worthy of a hotel of this class.
5. For a hotel of this size you would expect the senior manager to have a strong presence and have a hands-on role. Also, names and pictures of the staff would have been interesting and added a personal touch.
It's all too easy and tempting to find fault when expectations and prices are so high. But they need to be put into context. This is a memorable, unique institution and is strongly recommended for those seeking a special celebratory occasion.

Room Tip: Fruity Metcalfe - On the East so glorious sunrise, immense bathroom but bedroom not well designed.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
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3  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 26 August 2014

Thank you Richard for your very kind review and your evident enjoyment of the whole experience. You've made some good comments and so I answer them, thus:
1. We could indeed have a map of the car park but we positively need our guests to call ahead, as asked on your booking "fact sheet" so that we know to collect you (!) and also to direct you properly as the code changes for security reasons.
2. The hotel was built in 1929 and had communal bathrooms then - "Fruity" Metcalfe has pinched a whole 1930s bedroom to make its bathroom - and we're Grade II listed so not a lot of play room.
3. We don't charge extra for our dinner dance nights with live music but of course there's a cost; apart from there not being a ready supply of pianists on the coast of South Devon, we don't feel we can charge extra for a "little night music" every night - step forward the elusive pianist cum waiter/ress!
4. We run with 3 Managers at Burgh and other very senior and experienced staff who all enjoy talking to and assisting our guests. Our staff are involved with the guest experience at every stage and so we genuinely don't think staff pics are needed (or name badges).
I'm am delighted that you enjoyed your stay and i hope the above helps to explain the rationale behind a few of our business decisions.

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Reviewed 19 August 2014

This place is unique! It has style, character and an ambience different to anywhere else. Just to walk around the grounds and hotel is an experience on its own. The attention to detail is great as is the unobtrusive service by very hard working staff. Any faults? Well, there were 1 or 2 minor points, but this was more to do with personal taste rather than hotel. We loved the Mermaid pool, and having a late night game of table tennis when we were all dressed up in our 'good clothes' was great fun. The cocktails are wonderful, the standard of food was also much better than expected and all in all, this was a hotel that I would recommend to anyone who wants something a little different. We will return!

Room Tip: Cunard has a large balcony with wonderful views.
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  • Stayed: August 2014, travelled as a couple
    • Value
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Thank howesvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 26 August 2014

Thank you for your lovely review and for enjoying our table tennis in full evening regalia. Happy memories I hope. I would be intrigued to know about the personal couple of things you might have done differently - it's always fertile ground for future projects (and there's a great one up my sleeve so fire away!). Your comments about the staff are seriously appreciated - especially at this time in the summer season when our teams have been giving everything to make the guest experience fun and memorable. Many thanks from us all.

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Reviewed 16 August 2014 via mobile

Just a quick note to thank all the staff at the hotel for helping us celebrate our 1st wedding anniversary. We stayed in the beach house which was magical, all the staff were friendly, courteous and professional. The decor, the food, the music all made us feel like we were transported back to the 1920s, we plan to rebook for next year!

Stayed: August 2014
Thank Zoe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 26 August 2014

Thank you Zoe for your kind thank you note. We truly appreciated your visit, also and trust that you and your partner will spend many anniversaries with us. We're flattered to be your choice on your first anniversary and I'm personally glad that you enjoyed The Beach House - really, one of our best suites and perfect for that romantic break over the rolling waves.

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Reviewed 13 August 2014 via mobile

All ready to enjoy a wonderful dinner dance night out at the Hotel until we called for the sea tractor to ferry us across to Burgh Island and the hotel decided it was too 'windy' to sent the tractor out! Considering it was 18:15 o'clock, a clear blue sky and only 14mph winds with no waves, the decision clearly had nothing to do with weather conditions. Shocking!
Having been here once before and enjoyed a fantastic night out (and being ferried across in a lot fiercer wind conditions), this most recent experience certainly hasn't convinced me of the hotel's desire to have repeat clientele! I can certainly recommend a great Indian in Kingsbury as a wonderful alternative!!

Stayed: August 2014
17  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 21 August 2014

Thank you for posting again Robert and I'm sorry that you were not able to make the last Sea Tractor crossing at 5.45 that evening as advised and discussed with you in advance. You know our location well enough to know that safety is always first and our drivers have together over 30 years experience of this exact location, tides and beach. With hurricane Bertha sweeping through the SW over that weekend, seriously high tides and difficult beach conditions after storms it was absolutely the right decision to make. Our other guests (and the band who also came on early) really enjoyed the evening so it's a shame you were late for the crossing; we never underestimate the power of the sea.

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Reviewed 9 August 2014

Once you have figured out when you need to get there and where to drop off the car (not sure why a map of the parking area could not be provided) it really is a special experience. The staff from the drivers porters receptionists to the waiters/waitresses were very helpful without being overbearing.
I enjoyed the evening food with the imaginative fresh bread on offer, and the desserts especially good. It's all well presented and the wine list is varied and reasonable
It is expensive but you are welcome to settle in before the room is ready and make use of the facilities after you have checked out.
Like the colourful décor in the rooms and the light-hearted array of pictures of people enjoying the seaside in the mid-war and post-war years and the period assortment of typewriters, telephones and other items that are around the place! This is as far away from a business hotel in character as you can imagine. Let's hope it remains true to its character going forward. By the way you can attend the hotel without evening DJ, as you can dine in captains cabin which is more informally dressed. I would still recommend smart casual for this and breakfast however. It is relaxed enough for me to slope around in t shirt and shorts at other times. Other highlights were swimming in Mermaid pool and playing tennis with view of Bigbury beach in the background (the tennis court did not gain a mention on the website nor the table tennis).

Room Tip: The website is a little tricky to navigate in regards to getting details about all the rooms. Go to...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
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3  Thank RSTEELE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 20 August 2014

Thank you for your lovely review and I'm glad you enjoyed our facilities to the full. The tennis court, table tennis and other facilities are found under "things to do" tab on the site - and there are many more activities there to keep you busy and out of the cocktail bar until 6.30pm! Thank you especially for your appreciation of the incidental bits and pieces which set the '30s scene; we've worked hard to recover and recreate these. Like you, I trust that the foundations we have laid will keep the independent character of this hotel for future generations.

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Reviewed 9 August 2014

Just returned from a fabulous two days staying in the Jo Baker suite at the Burgh Island Hotel. Expensive? Yes, but worth every penny. The suite was a delight with original 1930's furnishings and a beautiful view from the lounge out across the Mermaid Pool. The hotel bar with its peacock theme (glass domed roof, mosaic fountain and classically art deco peacock wall plaque is a great place to sit and pass time (and of course to enjoy the splendid cocktails). I wasn't sure whether all the guests would embrace the black tie ethos for dinner but they did with almost every gent in a dinner suit and most of the ladies in cocktail or evening dress. As the hotel's guidance says you cannot be over dressed here. Food was good with local ingredients and excellent fish dishes. Best of all though was the friendly service from all the staff from the moment we were ferried across the beach to the hotel. First rate and anyone that has an enthusiasm for the 1920's / 1930'2 should give themselves a treat.

Room Tip: Check out the hotel's web site to pick the view for you. The Jo Baker and Gracie Fields suites h...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JohnWully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerBI, Owner at Burgh Island Hotel, responded to this reviewResponded 20 August 2014

Thank you for your enthusiastic review; we enjoyed your time with us also. I personally love the Jo Baker suite with its "grrrr" zebra pattern sofas. Plus, Jo Baker is one of my '30s heroines. All credit does, as you say, go to the staff who set the scene for our guests with joy and knowledge. And you really, truly, can't be overdressed here.....the perfect excuse to slip away from the 21st century.

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Additional Information about Burgh Island Hotel

Address: Bigbury-on-Sea, Burgh Island TQ7 4BG, England
Phone Number:
Region: United Kingdom > England > Devon > Burgh Island
Amenities:
Bar / Lounge Restaurant Spa Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Burgh Island
Price Range: £197 - £288 (Based on Average Rates for a Standard Room)
Number of rooms: 25
Official Description (provided by the hotel):
Authentic Art Deco hotel on its own private tidal island. Frequented by Agatha Christie, Noel Coward, Edward VIII and Wallis Simpson, amongst others. Join our famous guest list for lounging on our sunny terraces, a snug pint in front of the fire in The Pilchard - our 14th century inn - cocktails at sunset and black tie dining every night. ... more   less 
Also Known As:
Burgh Hotel Island
Burgh Island Hotel Devon

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