We booked Little Cleave for our Summer holiday. On arrival we were greeted by Barbara. She proceeded to show us around our holiday let.
This property is an "upside down house". As soon as we entered the smell of damp was overpowering. When we raised this with Barbara she said she had never noticed it! I was absolutely amazed that she could stand in front of us and say that. The bedding in the children's bedding was so damp that it had to be tumble dried every night of our stay.
Barbara's solution to all of this was a couple of scented candles!
We asked if she had a de-humidifier, which she replied yes and went and got it for us. Now why would you have a de-humidifier if you don't have issues with damp.
The cleanliness of the place left a great deal to be desired, with cobwebs everywhere. Also there was an awful smell coming from the double bedroom en suite, which turned out to be the drains. We got rid of this by cleaning them ourselves.
We managed to make our stay bearable by purchasing plug in air fresheners and keeping the dehumidifier on and scented candles burning whenever we were in.
There were also a couple of health and safety as well. The first was with the games room, which was unusable, due to everything being covered in bird excrement. The second was with the property itself, in the bathroom the ceiling light was about 12 inches from the shower head. This light was 230 volts with no visible water ingress protection rating to be seen, looking at it it did not appear fit for purpose.
All in all an awful holiday, poor customer service, Barbara never enquired if things were OK after our initial problems. You really expect more for the best part of a thousand pounds a week. The one positive note was our kids had a good time and made some lovely friends whilst there.
- Also Known As:
- East Underdown Luxury Holiday Cottages Chagford, Devon