The White Horse Inn is a lovely building in a nice setting. Upon arrival the receptionist was pleasant and the twin room was larger than expected. We arrived mid week so the bar area and restaurant were quiet.
The bar has a TV which I personally think spoils the ambience of an historic setting, also you did feel you were disturbing the staff's viewing when you got served. Other than that it was a nice place to sit.
However, my poor rating is based on the quality and price of the food in the restaurant, together with the response to my complaint. As a family we had tough steaks, raw vegetables, rubbery roast potatoes and badly reheated food. From our experience Peter W's review "Sunday Meals" was, unfortunately, spot on.
My sister was sick following her meal on our first evening, totally spoiling the plans we had to celebrate my father's 80th the next day. Obviously, nobody can be certain as to the cause of my sister's upset after her meal but I did think it was a bit harsh still charging us for breakfast we decided not to chance the following morning.
We were also charged full price for our meal the following evening which we were told was a carvery - but consisted of a piece of fatty lamb, reheated rubbery roast potatoes and a bowl of raw broccoli and brown discoloured carrots. The following is a short extract from a letter I received in response to my complaint.
"...we did not have carvery on that night. Chef had put Stuffed Roast Leg of Lamb on the Specials Menu ........it would appear that most of it had gone by the time you ate.....".
Having still been charged £17.50 for the meal - this is not the response you'd hope for, with no mention as to the brown carrots and rubbery potatoes - other than " everyone's expectations and tastes are different".
In summary - the reviews on this site appear a good indication of what to expect. Many people will have a very nice time at the White Horse, and be happy with the food. However,dependant upon when you go, the restaurant food can be awful - but you will always be charged handsomely for it and any complaint (as you will see from others) will be disputed by the proprietors - it seems on the basis that they have had so many good reviews any bad ones must be wrong!
All businesses have "blips" and the majority of visitors I am sure will have a great time at the White Horse, however, for those that do not, I think the proprietors should be less defensive in their response to complaints and look carefully at what has happened when there has been a bad meal - even a small gesture of a free coffee or dessert as compensation would at least show the complaint was acknowledged.
Sorry for the very lengthy review but hope it helps the White Horse and future visitors.
- Official Description (provided by the hotel):
- Nestled amidst the scenic beauty of Exmoor National Park, this family run, historic coaching Inn offers luxury accommodation, free Wi-Fi, free parking, and is just 10 miles from both Minehead and the West Somerset and North Devon Coast. Dating back to the 16th Century, the Exmoor White Horse Inn is wreathed in Virginia Creeper ivy and sits majestically by a bridge over the River Exe. Oozing with rustic charm, the Inn celebrates the wonders of its historic past whilst providing a contemporary and sophisticated accommodation experience. Classic period features blend seamlessly with sumptuous soft furnishings and chic interiors to form an idyllic welcoming atmosphere in this spectacular part of the country. ... more less
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- Also Known As:
- Exmoor White Horse Hotel Exford
- Exmoor White Horse Exford
- Exmoor White Horse Inn Exmoor National Park/Exford