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Bay Grand Hotel
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Reviews (506)
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Reviewed 23 July 2011

Tavelled with shearings nice driver Kevin. Front of hotel lovely good view/gardens public rooms in good order then bedroon 29 in which we stayed. cheap late deal so not expecting much. room size reasonable new carpet clean linen blankets/ cover very worn and an old fan provided as the windows did not open very much to allow air in. no shower just an old awkward shaped bath which proved difficult to get into for fit people! view from the room was like looking into a pipe! with the constant dripping of water maybe overflow from the gutter and the noise from the old lift could be heard at all times it was being used. there was a constant smell of sewerage in the room so all rather unpleasant.
The food at dinner was at best bearable it being mostly of poor quality. breafast was reasonable standard but it was all served in a pleasant very fast service from our waitress Laura she was superb as were all the staff all very very good no problems there.
It was such a shame as the hotel could be lovely as it probably once was. a let down due to poor maintenance ,decoration and some upgrading spoiled it for us.

Sue and Stef
Coniston
Cumbria

  • Stayed: July 2011, travelled with family
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2  Thank CumbriaSchober
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this reviewResponded 10 November 2011

We have a great team here who are willing to go the extra mile to provide a good customer service, Kevin is a very important member of that team and I will let him know he was mentioned in your review. We are glad that you have reflected this in your comments. Sadly Laura is no longer with us (not in that way) as she has ventured into another job. We are sorry to hear you where disappointed by the room, but hope this has not deterred you from another Shearings Holiday.
Kind Regards
Kenny, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2011

this hotel / area is shearings best with unspoilt sea front all amenities are at the other end of the sea front making walking a safe thing to do at anytime of day .the hotel has great food and top bar open all day the tours were really good and would recommend the fleet air arm tour to any one its a must /the country life park well worthy of a trip out and the optionals well worth doing plus we had a great driver in graeme

Room Tip: pay the extra for seaview well worth it
  • Stayed: July 2011, travelled as a couple
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3  Thank caz083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this reviewResponded 10 November 2011

We are glad you enjoyed your stay at The Grand Hotel and I will be letting Graeme know he was mentioned in your review. The location of the hotel is perfect to appreciate the beauty of the sea front here at Exmouth, we do have many guests who return year after year and hope you will be one of them.
Kind Regards
Kenny, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2011

First class service, top class food, delightful staff. What more do you want? Okay, the rooms are dated somewhat, but you don't go to stay on the seafront to sit and look at an ancient waterstain on the ceiling all day . . . . . do you?? Have used many Bay Hotels over the years and this one comes top of the League. The Free High Speed internet was at their sister hotel just round the corner, but by the time you go, they should have their own. Can't see how you won't enjoy your stay. We'd go back tomorrow.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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6  Thank Tony36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this reviewResponded 10 November 2011

Thank you for your positive comments, which have been passed on to our team. We do pride ourselves in good customer service. Refurbishment and maintenance is an ongoing process within the hotel, thank you for your understanding. I’m sure your next stay will be just as enjoyable.
Kind regards
Kenny, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2011

My wife and I have stayed at the Grand Hotel Exmouth on several occassions including two new year eve celebratons,Exmouth is one of the better seaside resorts no trashy seaside shops beautiful sandy beach boat trips up the river exe calling at Exeter Keys.
The hotel itself an excellent shearings hotel run by a very friendly efficient staff who will go out their way to help.Accomodation clean anad comfotable food is very good also the entertainment.I would recomend Exmouth and the Grand Hotel to any one who reads this review,Devon has some really beautiful country side and places of interest bearing in mind Exeter is only 25 minutes on the bus which runs every 15 minutes. Try it anad see for yourself.

  • Stayed: January 2011, travelled as a couple
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6  Thank theadmiralAxminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this reviewResponded 10 November 2011

Exmouth is a beautiful place, with easy access to other places of interest around the area. We are very lucky to live in such a wonderful location, and it is obvious from your many visits to the Grand that you feel the same. We thank you for your nice comments and for your recommendation. We look fore-ward to welcoming you back in the not so distant future.
Kind Regards
Kenny, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2011

Good location on the sea front at Exmouth.Pay Shearings a little extra to book a first floor sea view room.There is a very small lift at the Hotel which is on it's last legs and I'm sure some older people will have difficulty operating it,so you have been warned.The public rooms are fine, however the dining room and a good concert room are located on the lower ground floor.The staff were first class and the food was good and plentiful.Our bedroom on the first floor was small with twin beds and the bathroom was hardly big enough to swing a cat round in,ie, no bath just the smallest of shower units, but we managed.We had a couple of local coach trips during our stay which we enjoyed ,so all in all it was good value for money.

Room Tip: The lift is a hazard, so take care.
  • Stayed: April 2011, travelled as a couple
    • Value
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5  Thank niltrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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