We visited independently and stayed 4 nights, Monday to Friday on half board basis. When booking we upgraded to a sea view and duly paid £56 as read in reviews such rooms had been revamped.
As you HAVE to pay upfront this diminishes your options on arrival! Entering our room we found a largish brown mess on the ceiling with several other dirty marks there. There was a hole in the worst one. We checked out the shower which had black Mould in the grouting and looked messy, the edging of the shower was not sealed well and was dirty too. the web page comments are "all our rooms are charming". No. 46 was NOT!
We asked to change rooms and were refused unless we paid a further £100, another £50 per night. we refused! The explanation was that there had been Storm damage, to which we replied that it was their problem not ours
The next day was my birthday and we went out all day, having been very disappointed to wake up to the messy ceiling! On arrival back the maintenance team had been in and sorted the ceiling and the sealant around the shower, but the filthy grouting was left untouched. (one hour with bleach and a toothbrush would have sorted!
Food, is the BAD! Breakfasts were fine, wheras the evenng meals were Hit and Miss, more miss than hit! Starters and sweets were ok but the Main course was dreadful, good food messed up by cooking it, just not acceptable. For two consecutive evening small new potatoes in their skins were served, they looked the colour of kiwi fruits and ranged from squashy fibrous little unrecognisable balls, to larger potatoes, hard in the middle.Other pots were served as well but nothing at all was pleasant. In 4 nights I never had one meal that would rate a 3*. The Bar was VERY expensive for drinks, more so than normal upped bar prices, wine was a minimum of £16.99 a bottle up to £26.99. A Carafe of Red White Red or Ros'e House wine would have suited the Clientele better I believe. I Never saw wine being served in the dining room!
Water was hot whenever you needed it, the bed was very comfortable with fresh snowy white linens and towels too, all sparkly clean and bright. The Hotels main rooms were smart and seating comfortable. The Hotel situation was excellent with the sea immediately opposite, the position was central and bus water taxi and trains very accessible provided guests were averagely mobile. It is about a 7 minute walk to the small town all on the flat, through pretty well kept Rose gardens and parks.Tea and Coffe making facilities in the room were good. The lift situation is better than reviewed. However on the morning we left we did get trapped in it for about 8 minutes in which time it was becoming very hot and claustrophobic being quite small, it would have been unbearable with the reccomended 4 persons in it.There are interesting and pleasant shops etc within walking distance and Exmouth is a truly lovely place to be.
The Hotel clientele was mostly senior citizens, we met some very pleasant people, all those we spoke to said they would NOT come back, and that the bedrooms were VERY shabby and the whole place left a lot to be desired.
The staff were all extremely helpful and most pleasant.
Mediocre entertainment was offered, Bingo and a quiz, followed by a Vocalist, which on the two evenings out of four were adequate, but the print off from the Hotels web page that I have, clearly promises Entertainment on every evening.
We do have photographs of the mess in our room .
- Official Description (provided by the hotel):
- The Bay Grand Hotel enjoys a superb position on the seafront opposite Golden Sands Beach. The hotel benefits from fantastic views across the Exe Estuary towards Dawlish Warren. The Hotel is set in a Crescent of elegant houses - the first crescent of its kind to be built in Devon with every house facing the sea. Panoramic views across Lyme Bay and the estuary can be seen from all front facing rooms along with Drakes Bar, lounges and our relaxing gardens. The Regency entertainment suite and bar provide the perfect place to unwind. Exmouth is the gateway to the World Heritage Jurassic Coast stretching as far as Dorset and is renowned for its red cliffs and sand dunes. An ideal resort to explore the rest of Devon, it also boasts an old fashioned promenade and stunning Georgian architecture. ... more less
- Also Known As:
- Bay Grand Hotel Exmouth, Devon