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“A four day late booking”
Review of Bay Grand Hotel

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Bay Grand Hotel
Ranked #6 of 11 Hotels in Exmouth
Devon
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A four day late booking”
Reviewed 28 July 2014

Made a late booking and asked for an upgraded room but was told only a standard room was left.
The room although quite small was adequate for a short stay and was exceptionally clean with plenty of drawer storage. The bathroom!( approximately 6 by 6) was also sufficient with a walk in shower and was again very clean.In fact the standard of cleanliness in all the hotel was exceptional.There was plenty of seating in the lounges even though the hotel was full and the service in the restaurant was very good. Our Spanish waiter,Moises,would have done well in the Commonwealth games with his speedy service.
Free wifi was available in the hotel lounges.

Room Tip: During our stay we saw an upgraded room with a wonderful sea view,so book early. the hotel was mainl...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank nofrills2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 29 July 2014
Thankyou for your review. I am pleased that you enjoyed your stay with us. I will pass on your comments to the restaurant, especially Moises ! Its good to hear that you found your room to be adequate for your stay and the standard of cleanliness to your satisfaction. We do have some lovely seaview rooms with superb views which you should be able to book should you decide to revisit us.

Thanks again
Regards
Kenny Sharp
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Rating summary
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Traveller tips help you choose the right room.   Room tips (254)
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English first
Burton upon Ttrent
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 July 2014

This was our first visit to this particular Shearings Bay Hotel although we have previously used a total of seventeen of their outlets in the past.
We were totally satisfied with just about every aspect of the hotel including the room itself, which was pleasant but clean and well attended by domestic staff. the catering and waitress service was also of a high standard although , as usual, bar prices were a little expensive. The pre booked parking facility worked well and the position of the hotel overlooking the sea was excellent.
I would be happy to recommend this hotel to anyone interested in stopping there.

Room Tip: As is normal, sea view rooms are better if a little more expensive
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank alexandra160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 17 July 2014
Thank you for your very positive review.
I am very pleased that you enjoyed your stay with us here at the Grand, I will pass on your comments to the rest of the team and look forward to seeing you again soon.
Thank you
Kenny.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 5 Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 July 2014

Stayed for 3 nights July 11th 2014. Paid extra for upgrade room, (room 35). If this is upgrade wouldn't like to see standard room, it was soulless facing back of hotel. Paid extra to park car (what a cheek!), could barely get car in let alone get out of car. I was constantly worried it would get damaged by other parked cars. The room was noisy from other rooms and seagulls at the back of hotel.Public rooms were not inviting.
On the plus side the food was very adequate and the staff were pleasant. Would not stay again or recommend to friends.

Room Tip: Pay extra to upgrade for a sea view.
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  • Stayed July 2014, travelled as a couple
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    • Service
Helpful?
3 Thank BerniInns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 17 July 2014
Thank you for your review.
I am sorry to hear you had a problem with the parking, I am pleased you found the food and the staff very good.
Kenny.
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Travellers are raving about these Exmouth hotels

Birmingham, United Kingdom
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 July 2014

Having been treated like a rabid dog at the sister hotel(the imperial) and practically told we weren't the type of people they wanted there by the receptionist. I was wary about trying the grand, what a difference 100 yds makes! The receptionist(who I later found out was the manager's wife) could not do enough to accommodate us even though we hadn't pre-booked. In fact she gave us an upgrade (for no extra) to a sea view room. The hotel itself was busy but not too busy that you couldn't sit and have a drink in comfort, because of the coach party bookings the evening meal was served at one sitting, but was most welcome after a long day in sweltering sunshine. ideally situated on the sea front, I would definitely recommend it for the more mature traveller, evening entertainment included bingo.The rooms were clean and spacious and the service was quick but attentive. I cannot praise the management and the hard working staff enough and although I am not yet ready for bingo I will definitely stay there again, even if it is only to say thank you .

Room Tip: tell reception what you want and if they have it available they will give it to you.
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  • Stayed May 2014, travelled as a couple
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Helpful?
5 Thank IanMorrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 11 July 2014
First of all I would like to thank you for taking the time to write a review of the Grand Hotel. I am pleased that you enjoyed your time with us, and I will pass your kind comments on to the relevant staff who do work hard to make guests holidays as enjoyable as possible. As you say we are ideally situated for a short walk to the shops or a stroll along the prom.
Thankyou again and hope to see you again in the future.

Regards
Kenny Sharp ( General Manager)
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Suzhou, China
Level 6 Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 4 July 2014

Great location on sea front and at quieter end of prom near to ferry to Starcross and tour boats, so very convenient, also a 5 minute walk into town. Hotel itself is old in parts, but newly decorated rooms are nice, very clean and fresh. Food is okay, not too many frills or extras but okay for a few days and menu has a good choice of dishes. Staff friendly. Rate it as good for location and value for money for a short break.

Room Tip: Upgrade to sea view is possible
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pichis83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 5 July 2014
Thankyou for your review of our hotel. I am pleased that you felt the hotel good value for money for a short break. As you say the location is brilliant, close to the town and on the seafront with all amenities close at hand.
We hope to welcome you back again in the future.
Regards
Kenny sharp
General Manager
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

We stayed at the Grand Hotel in Exmouth on June 20th 2014 for three nights and found the experience and glorious weather exhilarating! The hotel is situated just across the road from the glorious sea and we had wonderful views of the sea and River Exe estuary. The room on the ground floor was convenient and the standard half board including meals was very good and served efficiently by the restaurant staff. We have taken advantage of Bay and coast and country hotels on a self drive basis, as we believe they represent value for money, (you can reserve a car space for a £5 daily which is just in front of the main entrance) and always found that the staff are courteous, enthusiastic and always willing to help with a smile. The staff at the Grand Hotel were exceptional and as usual with this company always smartly dressed. Having stayed at many other hotels, I would suggest that they should find out what the formula is with regard to how Shearings motivate their staff. This is an ideal hotel for people to explore Exmouth and just walk along the beautiful esplanade. We shall stay there again.

Room Tip: For people with mobility issues simply request a low room. If travelling by your own car on a self...
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  • Stayed June 2014, travelled as a couple
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    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review, 25 June 2014
Many thanks for taking the time to write a review of your holiday with us, it is appreciated. It gives me immense pleasure to see that you enjoyed every aspect of your break. I am glad you feel that the breaks are good value. I shall pass on your kind comments regarding the food and exceptional staff to the appropriate departments and I hope we will be able to welcome you back to the Grand at sometime in the future.

Kind Regards
Kenny Sharp
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Southampton, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 June 2014

THE UGLY!
We visited independently and stayed 4 nights, Monday to Friday on half board basis. When booking we upgraded to a sea view and duly paid £56 as read in reviews such rooms had been revamped.
As you HAVE to pay upfront this diminishes your options on arrival! Entering our room we found a largish brown mess on the ceiling with several other dirty marks there. There was a hole in the worst one. We checked out the shower which had black Mould in the grouting and looked messy, the edging of the shower was not sealed well and was dirty too. the web page comments are "all our rooms are charming". No. 46 was NOT!
We asked to change rooms and were refused unless we paid a further £100, another £50 per night. we refused! The explanation was that there had been Storm damage, to which we replied that it was their problem not ours
The next day was my birthday and we went out all day, having been very disappointed to wake up to the messy ceiling! On arrival back the maintenance team had been in and sorted the ceiling and the sealant around the shower, but the filthy grouting was left untouched. (one hour with bleach and a toothbrush would have sorted!

Food, is the BAD! Breakfasts were fine, wheras the evenng meals were Hit and Miss, more miss than hit! Starters and sweets were ok but the Main course was dreadful, good food messed up by cooking it, just not acceptable. For two consecutive evening small new potatoes in their skins were served, they looked the colour of kiwi fruits and ranged from squashy fibrous little unrecognisable balls, to larger potatoes, hard in the middle.Other pots were served as well but nothing at all was pleasant. In 4 nights I never had one meal that would rate a 3*. The Bar was VERY expensive for drinks, more so than normal upped bar prices, wine was a minimum of £16.99 a bottle up to £26.99. A Carafe of Red White Red or Ros'e House wine would have suited the Clientele better I believe. I Never saw wine being served in the dining room!

The GOOD!
Water was hot whenever you needed it, the bed was very comfortable with fresh snowy white linens and towels too, all sparkly clean and bright. The Hotels main rooms were smart and seating comfortable. The Hotel situation was excellent with the sea immediately opposite, the position was central and bus water taxi and trains very accessible provided guests were averagely mobile. It is about a 7 minute walk to the small town all on the flat, through pretty well kept Rose gardens and parks.Tea and Coffe making facilities in the room were good. The lift situation is better than reviewed. However on the morning we left we did get trapped in it for about 8 minutes in which time it was becoming very hot and claustrophobic being quite small, it would have been unbearable with the reccomended 4 persons in it.There are interesting and pleasant shops etc within walking distance and Exmouth is a truly lovely place to be.
The Hotel clientele was mostly senior citizens, we met some very pleasant people, all those we spoke to said they would NOT come back, and that the bedrooms were VERY shabby and the whole place left a lot to be desired.
The staff were all extremely helpful and most pleasant.

Mediocre entertainment was offered, Bingo and a quiz, followed by a Vocalist, which on the two evenings out of four were adequate, but the print off from the Hotels web page that I have, clearly promises Entertainment on every evening.

We do have photographs of the mess in our room .

Room Tip: Hit and Miss
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jessharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotelexmouth, Manager at Bay Grand Hotel, responded to this review, 21 June 2014
Thank you for your ‘good, bad and ugly’ review.

Sorry to hear some aspects of your holiday were not to your liking.

All of our sea view rooms have been refurbished and have excellent sea views along our beautiful sea front. We did not refuse to change your room, at the time we did only have a superior sea view room available which was offered to you.

As you will be aware we have recently experienced the wettest winter here in the South West since records began and sadly this has caused some damage to our lovely building.
We have been in the process of repairing this damage. When you reported the water damage to the ceiling our maintenance man solved the issue the following morning. With regard to grouting, unfortunately over time grouting does discolour, and when this was reported, our maintenance man again tended to the issue. It was, however not mouldy – as we do pride ourselves with high levels of cleanliness, and our extremely hardworking members of housekeeping do their very best at maintaining these levels, as our previous reviews substantiate.

Sorry that the food was not to your taste. Unfortunately people’s preferences do differ when it comes to food, as you can see from the previous two reviews. Wine is available in the dining room – in a selection of different ways – by glass, by carafe or by bottle, whatever your preference these are available to all, at a range of different prices.

What we do offer here, we believe, is good value for money and as you mention our lovely position right opposite the sea is fantastic!

There was indeed a small problem with the lift, but as this is a brand new installation teething problems were to be expected. However, this matter was quickly resolved after speaking to the lift engineer.

We do have entertainment most evenings, however during the summer months we do operate a lighter entertainment package, as guests may prefer to be out enjoying the lovely sights and scenery Exmouth has to offer. This differs during the winter months – when there is entertainment most evenings.

Finally, one point in your review I must definitely disagree with - people do return to our hotel time and time again as many of the reviews show, and we happily welcome many returning faces here every week.


Kind Regards



Kenny Sharp
General Manager
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Additional Information about Bay Grand Hotel

Property: Bay Grand Hotel
Address: 5 Morton Crescent, Exmouth EX8 1BE, England
Phone Number:
Region: United Kingdom > England > Devon > Exmouth
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Exmouth
Price Range (Based on Average Rates): ££
Number of rooms: 74
Official Description (provided by the hotel):
The Bay Grand Hotel enjoys a superb position on the seafront opposite Golden Sands Beach. The hotel benefits from fantastic views across the Exe Estuary towards Dawlish Warren. The Hotel is set in a Crescent of elegant houses - the first crescent of its kind to be built in Devon with every house facing the sea. Panoramic views across Lyme Bay and the estuary can be seen from all front facing rooms along with Drakes Bar, lounges and our relaxing gardens. The Regency entertainment suite and bar provide the perfect place to unwind. Exmouth is the gateway to the World Heritage Jurassic Coast stretching as far as Dorset and is renowned for its red cliffs and sand dunes. An ideal resort to explore the rest of Devon, it also boasts an old fashioned promenade and stunning Georgian architecture. ... more   less 
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Also Known As:
Bay Grand Hotel Exmouth, Devon

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