This is by far the worst holiday camp I have ever stayed in! Im shocked that they are allowed to stay open for buisness! We have just returned from a mon-fri stay and I actually need another holiday! There are so many faults and shocking complaints that I dont have the space here to explain all but put it this way.. im writing a full letter of complaint to the head office with added photo evidence to support this in hope of some sort of refund or im going to trading standards!
The site is sooooooo dated im shocked that they are allowed to charge the extream prices they do to stay here!
We paid extra to upgrade to a top caravan. Total waste of my money. There was no knob to use the grill on the cooker. Our tv was dated and really tiny (13 inch) with only 6 channels... when I complained about this they addmitted that they had not actually done the proper digital switch over or updated there tvs. Blood all over the mattress in the double room. All the stools to the family dining table were broke so you were unable to sit on them. The carpet was black... ah the list goes on!
The actual site.... diabolical!
First the arcades were tiny and half of the machines were out of order. The machines that were in working order kept taking money, not paying out winning tickets which ment constant trips to the reception to complain. which they didnt do anything about. You had to fill out a form and wait untill the arcade manager was in to do a refund!! (there was no staff in the arcade area!) We gave up and had to take the kids into ilfracombe to use decent arcades!
The pools are un maned/no lifeguards! I think this is just discusting considering its a family holiday camp. They do not state this in the broachure and think they should. The pool areas were filthy dirty and stinking.. again we went off site to find a decent pool.. cascades at rude near barnstable was amazin and the kids loved it!
OMG the cinema... jesus that was bad bad bad! Down in the basement area is a small room badly painted all black wit seats in. It was minging... dirty, stinking of mould and sweat and no air conditioning ... my daughter actually urged when we walked in there!! They are wrong to say they have a cinema as I wouldnt even put my dog in that room!!
We brought the kids a slush from the bar near the bowling area on the 2nd night.. only for them to complain it tasted funny. I drank some just to check and urged.. it tasted like mouldy water. So I returned them and told them and they gave me my money back addmitting that the machine hadnt been changed in quite some time and needed to be emptied and fresh put in so that was probably why! Shocking!! Whats even more shocking was they continued to sell slushes after my complaint and what they had just informed me!!
The food on site was awfull too.. only a chippy type bar which was understaffed the whole time and way over priced for wat you got. We had to go into ilfracombe every night to eat a proper meal.
Well The list goes on and on but I honestly dont have the time as I have to put this on paper which will prob take me two whole days lol.
So yes... word of advice.. If your thinking of booking a holiday here.. DONT WASTE YOUR MONEY.. SERIOUSLY!
- Official Description (provided by the hotel):
- Golden Coast offers a unique holiday experience with something for everyone to enjoy. Situated at the head of a picturesque valley, the Park can be as action-packed or indulgently relaxing as you with with all the facilities you could dream of to keep all ages entertained from dawn to dusk. ... more less
- Also Known As:
- Golden Coast Holiday Village Hotel Woolacombe
- Golden Coast Holiday Village Woolacombe, Devon