One of the worst meals out in a long time unfortunately. The pub was busy over the bank holiday weekend, however, that isn't an excuse for what we experienced.
We had a table booked for lunch, sat down, ordered drinks from the bar, followed by food a few minutes later. The food arrived over an hour after it was ordered. It also arrived in dribs and drabs. Half of the group were served theirs, while the other half waited another 10-15minutes until theirs arrived. All of the meals, without exception were lukewarm - one was so cold it was sent back. As we'd had to wait so long in the first place, nobody else could be bothered to send it back and wait even longer. Fish was ok, but not hot, chips were the worst I've eaten, cold, chewy, tasteless and really hard work to eat, and the mushy peas were stone cold. The same can be said for the burgers and sausages. A significant amount of food was left on each plate, not once did any of the staff think to ask how the meal was.
The staff seemed stretched beyond breaking point. Nobody came to the table with cutlery, we got that ourselves (as we did with menus as well), nor did they bring any sauces to the table, or ask how the food was. The only reason they came to clear the table away afterwards is because we'd gone to the bar to complain/pay and they knew we had finished. I know other tables were waiting in excess of 1 hr 30 for their food. It's not a cheap place to eat, the mains were £12+ a head, so I'd expect at the very least half decent service.
When paying, the manager (I presume) at the bar apologised for the meal (only after I told him how disappointing it was, not because he asked, or even seemed interested as to what we thought). He offered a 20% discount, which I accepted, because I'd got close to losing the will to live. I still don't think that was a satisfactory resolution. I was told they had a new chef, which is fine, but it's absolutely no excuse for the completely poor service. On a bank holiday weekend, when you're almost guaranteed to be busy, you need to be prepared.
Plus points? There's a nice view, and they allow dogs.
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