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“Lovely meal”
Review of The Heights Hotel

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The Heights Hotel
Certificate of Excellence
Milton Keynes, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely meal”
Reviewed 13 July 2014

Visited The Heights for an evening meal last week. Lovely meal and very friendly staff. The meal was very good value for money when compared to some of the "chain" style restaurants. Local food well-prepared with prompt service. Lovely views over Portland.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Dotsie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesOffice382, Customer Relations at The Heights Hotel, responded to this review, 31 July 2014
Thanks for your comments. It's always great to hear from our customers, and this occasion is no exception.

We're delighted you enjoyed your visit, and hope it won't be long before you're dining with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Alba
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 12 July 2014

I stayed two nights in the Heights. It is ideally placed for exploring the Isle of Portland, within walking distance of everywhere else on the island, and the views from the restaurant are superb (at least they are when it's not thick fog outside, as it was one evening. The Bistro menu is interesting - I can't recommend the twice-cooked lamb, but the spicy chicken and rice is excellent, provided you do like spicy food of course. Breakfast was good too, and the staff were mostly very friendly and helpful, apart from one who was a bit offhand when I hadn't booked a table for dinner (no-one had told me that I needed to book). If I go there again, I would ask for a room upstairs, as the one I had was on the ground floor with no view, and I could not leave the window open at night.

Room Tip: Ask for a room with a view!
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  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bean-astair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 July 2014 via mobile

We were greeted upon arrival by a very friendly Receptionist, who ensured we had table booked for dinner and even asked if we would need internet. Room very well appointed and bed very comfy and huge! Bistro dinner excellent and views superb even on an overcast evening. Breakfast was buffet with a wide choice to suit all tastes. The hotel was quiet and all staff friendly - an enjoyable overnight stay.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank SRD81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesOffice382, Customer Relations at The Heights Hotel, responded to this review, 11 July 2014
Thanks for your comments. We are delighted that you found our hotel to be a great place to stay. Thank you for your custom.

Don't forget, next time you book, the best rates can be found on our own website.

We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodley, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2014

My husband booked this hotel as a surprise for me he paid £250.00 for two nights B & B

After a long walk down a very depressing dark corridor we arrived at our room that over looked the carpark. He booked a deluxe room with Fruit, Chocs dressing gowns and slippers. Well I am still waiting for the fruit & chocs!! As for the dressing gown that had seen better days it smelt musty and there was only one pair of slippers ! There's artexed walls everywere it was like bedrock at one point I expected to see Fred Flintstone & Barney Rubble appear.

The bathroom had been modernised but I'd like to meet the person who designed the shower over the bath you either broke you back trying to get your head under it or you pulled it out and drowned the floor!

The bistro menu was a joke as was the food my husband asked for ice to take back to our room you would have thought he'd asked for gold! The breakfast wasn't much better the sausages were cheap and the rest of it tasted of nothing.

The spa is a box with SPA written on it correct me if I'm wrong but doesn't a spa consist of a pool, sauna, steam room & treatment rooms??


Now the good points THE VIEW!! They should knock it down and start again.

Room Tip: Don't bother staying here unless you are only interested in an amazing view
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Marie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesOffice382, Customer Relations at The Heights Hotel, responded to this review, 11 July 2014
Thank you for taking the time to comment, we value your feedback.

Deluxe rooms do indeed come stocked with the extras that do make a guest’s stay more enjoyable. However, it would seem that on this occasion, these extras weren’t included. We have taken steps to identify what happened, and are working to prevent this issue in future. We would like to say however, that we always appreciate it when guests let us know if there’s anything missing, so that we can have the opportunity to rectify any issues before it’s too late.

We are also pleased to advise that there's plenty of ice available now via our bistro, and that stocks are available should guests require them. Please ask, and we'll be happy to help.

All our food is locally sourced where possible. Great pride is taken when preparing breakfasts, and our usual excellent standard is something we're famous for. We are sorry that you found reason to mention otherwise, and would always encourage any guests to mention any concerns at the time of stay, to enable us to assist as quickly as possible.

We look forward to welcoming you again soon.
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Taunton, United Kingdom
1 review
Reviewed 8 July 2014 via mobile

Cracking view. Staff were friendly although a couple could learn to smile. On the whole a Nice stay Good food Best hotel on the island. I have stayed at them all. The ocean hotel might be 4* but it certaily isnt. Lacks the charm of the heights. Keep going guys you can be better. Look forward to my return.

Stayed July 2014, travelled with friends
Helpful?
Thank Bob663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bicester
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 July 2014

My mother and I booked a twin room online a couple of weeks ago, Having visited the hotel before whilst living in the area we new the hotel very well.
Pulling up at the hotel we didn't have a problem parking, the view is breathtaking. We were met by a friendly well presented man on the reception desk, we were offered a porter to take our luggage to our room which we declined as we didn't have a lot of luggage with us, we were checked in quickly and i asked for a room on a high floor when we booked it with a sea view which we got although the sea view was partial it was a sea view.
On entering the room it was very clean and tidy and modern with a nice bathroom, we had a flat screen TV on the wall, hairdryer and Tea/coffee facilities overall we were happy.
We booked a breakfast and 3 course meal all for £140 for one night which we thought was good value.
The 3 course meal was fab, plenty of choice and piping hot, very good service, friendly staff with good food knowledge. We paid extra for drinks which was reasonably priced. We were seated by the window with that fab view across Chesil beach, Weymouth and beyond, we watched the fab sunset which is a must.
The breakfast was again fab and buffet style, so much choice, Tea/coffee, fruit juice, fresh fruit, yogurts, muffins, croissants, the choice for the full English was endless, Lovely thick bacon, Proper meaty sausages not plastic, button sauteed mushrooms, hash browns, eggs on fried bread, tomatoes, beans and more. You could order black pudding and kippers.
Checking out was quick too. We will be returning in the near future without a doubt.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidNLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesOffice382, Customer Relations at The Heights Hotel, responded to this review, 11 July 2014
Thank you for your comments. At The Heights, we are proud to have so many guests that consider their stay to have met or even exceeded their expectations, and clearly your stay was no exception. We thank you for your kind words, and like all our guests, we look forward to welcoming you again.

It is true, that this weekend, the sunset was exceptionally stunning, and our hotel is in the right place to accommodate what we consider to be some of the best views in Britain!

Don’t forget, when booking your next stay, the best rates are found on our own website, rather than a third party. So, be sure to book early to secure the best deal.

Thanks again for your comments. We look forward to welcoming you again soon.
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Farnborough, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 July 2014

Well, lets do the bad first.

I booked a Delux room for two nights as a supprise for my wife. I can only say sorry to my wife for this mistake. We were supposed to have a fruit basket and chocs in the room on arrival. We are stil waiting for them. The food was dreadfull, good luck with the brekkie. I have renamed there hash browns, to Mush browns. The room itself was like going back to the1980's. However, the bathroom had been refurbed. So,step into the bathroom to be in the now, step back into the bedroom to be beamed into the 80's. Now i know how Dr Who feels. And what was that smell!!!!. I asked the young girl behind the bar if i could have some ice. Well, you would of thought that i asked for a pot of gold.She was horrified! As she was putting about 15 pieces of ice in a bucket, the guy behind the bar said to her "Don't give it all away, as we don't have much. Very un-proffesional i thought. The sign in the hallway states "If you would like ice, just ask". The young girl also had no personallity i thought. I tried to joke with her, but she was not having a bar of it!! I paid £250 for two nights. Not worth it!!! Oh! by the way, i understand that the management say that the pool is being refurbed. Well, i paid this hotel a visit nearly ten years ago, and the pool was closed then. You need to chase your builders me thinks!! It states the hotel has a spa. They need to know what a spa means.

And now for the good stuff!!

The View.

Martin.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docmartin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesOffice382, Customer Relations at The Heights Hotel, responded to this review, 11 July 2014
Hi Martin, thanks for your comments. We’d like to take a moment to address some of the main issues you have raised.

Deluxe rooms do indeed come stocked with the extras that do make a guest’s stay more enjoyable. However, it would seem that on this occasion, these extras weren’t included. We have taken steps to identify what happened, and are working to prevent this issue in future. We would like to say however, that we always appreciate it when guests let us know if there’s anything missing, so that we can have the opportunity to rectify any issues before it’s too late. Unfortunately, as you didn’t let us know until now, we weren’t able to supply the extras. For that, we can only apologise.

The pool is indeed closed. Historically, the pool would have been open during the summer, and closed each winter. We expect the last time you saw it closed was probably during the winter months. However, this year, it has closed for the last time, as we prepare for an exciting new outdoor recreation area for our guests to enjoy.

We are sorry you weren’t satisfied with your meal. Had this been brought to our attention at the time of dining, we would have done all we could to identify the cause for concern, and offered a swift resolution. But, again, it is unfortunate that we were not informed until now.

Hindsight is an amazing thing, and we would have loved to help at the time, but sadly this wasn’t made possible, so for that, we can only apologise. We’d like to advise all guests, both past and present, that should you have any concerns at all whilst staying with us, we take great pleasure in addressing and resolving the few concerns that do arise. You’re our guests, and nothing is too much trouble.

Thanks again for taking the time to comment. We look forward to welcoming you again soon.

Customer Relations, Heights Hotel.

Maintenance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heights Hotel

Property: The Heights Hotel
Address: Yeates Road, DT5 2EN, England
Region: United Kingdom > England > Dorset > Isle of Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Isle of Portland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Heights Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Set on the summit of the Isle of Portland with panoramic sea and coastal views from our Bar, Bistro and Coffee shop over Chesil Beach, the World Heritage coast and the 2012 Olympic sailing venue of Portland Harbour and Lyme Bay. 5 miles from the seaside town of Weymouth. 66 en suite bedrooms with a choice of Classic or Deluxe. Family rooms and easy access rooms available. On-site Gym, meeting rooms and business services. Special interest breaks, birdwatching, flora & fauna etc. Ample free parking. ... more   less 
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Also Known As:
Heights Hotel Isle Of Portland
The Heights Hotel Isle Of Portland, Dorset

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