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“Great location, good facilities, helpful staff”

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Springfield Country Hotel
Ranked #2 of 3 Hotels in Wareham
Reviewed 11 June 2012

Organised a group event in May for our car club. Could not have found a better location or hotel. We got a great deal on 20 "executive" rooms that were of a good size and well decorated, plus 2 good evening meals including a private function room for one. The hotel and staff were very accommodating for everything we asked and most have a fun personality. The spa was out of use, which was a disappointment for some, but an alternative was recommended and arrangements made for us to get bookings if we wanted to. Very peaceful, comfortable night's sleep, even though there was another party in the hotel at the same time.

Overall, the place is clean, functional and fully met our expectations. Somewhere that I would stay again and be happy to recommend based on our experiences.

Room Tip: Executive rooms are worth the extra cost
  • Stayed: May 2012, travelled with friends
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Thank kevinw1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 June 2012

We arrived here for the 40th ann of the wessex TR Register, and i have to say what a fantastic Hotel
The manager and his staff deserve the highest praise from the cheeky checkout girl to the manager taking Photo's for us nothing was to much bother... excellent all round and believe it or not the weather was perfect

we will be back

  • Stayed: May 2012, travelled with friends
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Thank JohnmDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2012

Spent the 7th and 8th June 2012 at this Hotel. The staff were extremely helpful and cheerful.
The breakfasts offered an excellent selection and were really well presented and cooked.

The room booked was a standard room - comfortable bed and very clean.

Would recommend this hotel as we had a most enjoyable stay. The heated swimming pool was an added bonus.

  • Stayed: June 2012, travelled as a couple
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Thank page1475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring_Management, Manager at Springfield Country Hotel, responded to this reviewResponded 11 June 2012

Thank you for taking the time to write the review - we are delighted that you enjoyed your stay with us and look forward to the possibility of a return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012

We arranged this to be the accommodation with out seeing it, had we done this we probably would never had booked it, it was on the recommended list of hotel from the venue which was the only reason for choosing it. Since talking to lots of out guest (some have left there own reports) we have found several issues.
1. we left £1000 deposit to get fixed room rated, yet when people were booking they were not all informed of this even though the mentioned the wedding.
2. we had arranged with jon the manager to extend the bar this we confirmed just 5 days before the wedding to make sure all was ok. On the day the bar was shut
3. the spa treatments had stopped and the spr facilities were poor shape. The spa treatments stopping happened between out initial booking and the date yet the hotel did not inform us of this at any point.
4. I have already complained to the owner but he offered no apology and was ignorant in the fact that it was all lies and there was nothing wrong with his hotel. even to the point where he said that guest booking hotels are wise to trip adviser not and do not believe it.

Yes I am annoyed at the hotel and so would you be, but please stay there if you want but the management and owner at the hotel are both very bad in customer service and if what they say is correct so even if you confirm something 5 days before and they do not do it after the event they claim it was never arranged.

Room Tip: If you have to stay get a room on the top floor, our other guests had issues with the showes going f...
  • Stayed: May 2012, travelled with friends
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4  Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring_Management, Manager at Springfield Country Hotel, responded to this reviewResponded 9 June 2012

1. Guests who informed us that they were with this wedding party had been offered the agreed discounted rate. If any of the guests failed to inform the hotel for any reason, the hotel has offered to the organiser, a refund of the difference for his guests. As you can appreciate it is very difficult for the hotel to know who is with a particular party if not informed!
2. The hotel often and is happy to organise a late bar for parties - there has obvioulsy been a misunderstanding here and the hotel has apologised. As it happens there were only approx 6 guests requiring drinks and the night porter was able to offer drinks. The hotel has had to live with complaints from other guests who were disturbed by shouting and bad language from the party.
3. It is true, the Spa within the leisure club is temporarily not available. The facility is not currently being advertised. 99% of guests book Spa Treatments prior to their arrival and if this was the case a local Spa would have been reccommended. The Leisure Club which is in great shape is available to all hotel residents, free of charge..Indoor Pool, Spa Bath, 2 Saunas, Steam Room, Squash Courts, Tennis Courts, Large Gym, Snooker Room (Out Door Pool during summer months only)
4. Very difficult to communicate to guests feeling this way when persistantly requesting compensation?

Report response as inappropriate
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Reviewed 31 May 2012

We were put in a room in the attic which was tiny! We had to negotiate moving around the end of the bed. The shower room was clean and spacious but had a fixed shower head - very difficult for washing long hair! We saw none of the spacious rooms shown on the photos. The whole hotel is stuck in the 80s and is a shrine to patterned carpets! lots of different patterns too! The hotel could be lovely as the setting is tranquil and picturesque so we were rather dissapointed.

  • Stayed: May 2012, travelled as a couple
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1  Thank FergusNorthumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

The room I had was lovely and big, loved the underfloor heating in the bathroom. The breakfast was OK but I was bitterly disappointed with the spa facilities. No treatments were available, both saunas weren't working, the steam room door was impossible to open and the pool was freezing!!

  • Stayed: May 2012, travelled with friends
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Thank Carrie186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2012

Great location, great building, outside was beautiful and the area was lovely. Shame it has been given up on. We had a great deal through secret escapes and paid £99 for the night and breakfast (breakfast was fine, not amazing but plenty to eat) if I had paid more I would have been seriously annoyed. The pool was ok, both saunas were out of order and apparently had been for a while. You can still have a good stay in this hotel and although I wouldn't be rushing back.

  • Stayed: May 2012, travelled as a couple
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1  Thank Teri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Springfield Country Hotel

Address: Grange Road, Wareham BH20 5AL, England
Region: United Kingdom > England > Dorset > Wareham
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wareham
Price Range: £121 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Springfield Country Hotel 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Springfield Country Wareham
Springfield Country Hotel Wareham, Dorset

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