Me and my partner booked on December last year to stay 2 nights for my birthday , we was told we would have a 2 night stay with entry to monkey world, I booked over the phone and paid at the same time. I'd called between then and our stay to check wether we could have a late night check in and to double check everything was correct with our booking. We drove 6 hours both feeling quite happy and excited as just the day before we had got engaged so was hoping for a nice relaxing weekend to celebrate together. On arrival everything seemed perfectly fine we got to the hotel at around 11.15pm we checked in and went to our room we was up for breakfast by 8.30am, after breakfast we decided to double check our booking and monkey world tickets with reception. We was greeted by a very arrogant man, he looked over our booking and informed us we was to pay another £128 to stay again. I informed the man what I was told over the phone a number of times before we arrived, he became very patronising and rude towards us both so we decided to check out of our room and leave the hotel. As would be imagined me and my partner was very disappointed our weekend was completely ruined! We drove 6 hours to stay in a room for a matter of 8 hours and to be served a below average breakfast in the morning. We was offered no other options at all, I later called to make a complaint and was greeted by the same arrogant man from reception. I am very upset with this matter and will not be staying here again !! £128 for an 8 hour stay is just ridiculous especially when treated the way we was!
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- Also Known As:
- Springfield Country Wareham
- Springfield Country Hotel Wareham, Dorset