My partner and I stayed in Galgorm in June 2014 for our 3rd wedding anniversary, as we do every year. From the moment we arrived we were treated like family with a warm welcome and the superior customer service we have come to expect from this outstanding establishment.
We met with the customer services manager at the start of our stay in relation to a matter we had brought to her attention and we felt that she dealt with it extremely professionally and we left satisfied that the issue was in capable hands.
Every member of staff made us feel so welcome and so important. As always Paul the concierge and also Jack could not possibly have done any more for us and it was lovely of them to take time of their hectic day to make us feel welcome.
Frankie the MC also deserves a mention as he too goes the extra mile to welcome you back and promotes an extremely positive and professional image of the resort as a whole.
If I ran a hotel I would definitely aspire to have staff like these.
We ate in Gillies restaurant on both nights of our stay and it was excellent.
We got a junior suite and it was definitely worth the extra money, we felt spoilt throughout our stay and we are looking forward to returning to this oasis of tranquility as soon as possible.
Thanks again to all members of staff!!!!
- Official Description (provided by the hotel):
- Northern Ireland's Premier luxury Hotel and Spa situated only 30 minutes from Belfast is the perfect location to relax and get away from it all...and with some fantastic accommodation and Spa offers this Spring, there really is no excuse not to treat yourself...Galgorm Resort & Spa is set in 163 acres of lush parkland near Northern Ireland's most renowned scenic attractions and is just 30 minutes from Belfast city centre, 20 minutes from Belfast International airport and 35 minutes from George Best Belfast City airport.Our facilities include 122 bedrooms and luxurious suites, designed in a contemporary style whilst keeping the focus on superior quality features associated with a classic country gentleman's residence. Full business communications facilities are provided in-room as well as entertainment for when it's time to relax.The resort also offers delightful countryside self catering cottages on site and unique log cabins situated alongside the flowing and tranquil River Maine.With miles of fishing on the River Maine, on-site stables, the most picturesque of walkways and cycle routes and the world class Spa at Galgorm, you'll find plenty to while away the hours as you escape into this home away from home. ... more less
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- Also Known As:
- Galgorm Resort And Spa
- Galgorm Hotel Ballymena
- Galgorm Manor Hotel
- Galgorm Manor Ballymena
- Galgorm Resort & Spa Ballymena, Northern Ireland