Went into GloryBe, ordered a crepe, waited 20minutes on it, came down burnt so I took it back and said to the lady at the till. She then proceeded to ARGUE with me that it wasnt burnt, it was just 'crispy'. It was black. Because of her attitude I said I wanted a refund, she told me I couldn't have a refund. I told her the service was disgusting and I was just leaving.
On the way out the door she came up and said 'we've decided not to give you a refund but another dessert'. I informed her we were just leaving.
Never had such terrible customer service, you don't argue with customers, even I know that at 20 and she has to be in her 40s and runs the place. Totally disgusted! She should also not have a child no older that 6 in behind the counter, family business or not for the child's safety.
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