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“Nice but weird”

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Tullyglass House Hotel
Ranked #2 of 6 Hotels in Ballymena
Certificate of Excellence
Reviewed 11 August 2014

We attended a wedding here and, apart form the weather, I am sure the day was everything my nephew and his new wife hoped it would be, the hotel interior is beautiful and the gardens looked lovely.

The staff we attentive and pleasant although booking our room was a nightmare as, apparently you have to be on some guest list submitted by the bride to be allowed to book, we were but the staff said they could not find us on it.

The food at the reception was excelent and much more than you could eat with rapid service making sure food was seved nice and hot and no one had to wait for others to be served on the table.

Breakfast was o.k. althgough as another guest has said the continental option was a bit lacking, no natural yogourt, pain au chocolat, crossants or danish pastries and the bread roll selection was a bit wanting

Deep frying the potato bread and toasting the soda farl is also probably not a good idea but what would an English woman know?

Now for the truely wierd bit, we asked for a downstairs room as there is no lift and ended up with a disabled room which was very sparcly furnished with a wet room instead of a normal bathroom.

The bathroom was huge but there was very little in it .Toilet, shower and a wash basin hardly attached to the wall, (which had no hot water all the time we were there), and no bidet but it did contain a coffee table, in a bathroom!

Now I have stayed all over Europe from guest houses to the Dorchester by way of the Cairo Hilton and never have I been asked to sign a paper to say I have no food or drink with me and accept that the hotel will charge me the hotel rate for anything they find.

I also had to sign to say that we would be responsible any pay for any damage to the room, as we are over sixty and my husband is disabled I am afraid that swinging from the light fittings is no longer an option although I suppose it explains the lack of fittings in the room.

Again I say wierd

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jackie-Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Guest Relations Manager at Tullyglass House Hotel, responded to this reviewResponded 4 September 2014

Dear Jackie-Kevin

The accommodation for guests attending this wedding had been reserved by the B&G and names supplied by them to our booking department. If a name was not on our list, then you would have simply been asked to contact the B&G.
Our Breakfast menu should always include a wide variety of both "Irish & "Continental" selections. If some of the items were not available for you, we apologise. These issues have been addressed with our Chef.
As your husband required a disabled room, the correct type of guest room was allocated to you. The Bedroom and Bathroom are correctly furnished so as to allow maximum freedom of movement for a guest/guests in wheelchairs.
As in any hotel, on arrival, all residents are required to give ONE signature on a registration form. To ensure total clarity, our Terms and Conditions of stay are printed on this form and has never been an issue. Other hotels may choose to display their T&C's by other means.
Thank you for your review. Your kind comments on the wedding are much appreciated.
Regards

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Reviewed 7 August 2014

My husband and I recently had our wedding reception here on 29th May. I had never been to a wedding in the Tullyglass before so I wasn't sure on what to expect. From the moment we walked into Tullyglass to be shown around we knew it was perfect such a beautiful place with the nicest kindest staff possible! We were greeted so kindly each visit and were always made to feel like our wedding was so important to them! Our wedding day itself was more than we could of ever hoped for everything went so smoothly, the food was fantastic - our guests still mention the amount of food & wine and how brilliant the staff were! Our rooms were fantastic the hotel just holds such a high standard and on our wedding day they couldn't do enough for us and our guests. We just can't get over how perfect everything was and we can safely say our wedding day would not have been as amazing without the brilliant team the Tullyglass has, from the managers to the night porters who set up the room for us aThank you is simply not enough you made our wedding day unforgettable!! I can not recommend this hotel enough!! :)

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jayne_295M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Guest Relations Manager at Tullyglass House Hotel, responded to this reviewResponded 13 August 2014

Dear MeganMullan

We are so pleased that your "Special Day" was so memorable for you both. All of your lovely comments are really appreciated and will be passed to all relevant departments.

Thank you for taking the time to write your review and we look forward to seeing you both very soon.

Best wishes for the future

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Reviewed 28 July 2014

Usually there might be one or two little things that could be improved on, but I can honestly say that the Tullyglass House Hotel could not be faulted for anything on the occasion of my daughters wedding day last weekend. From arrival until we left next morning we were treated as 5 Star guests. The food, bedrooms, staff, management are all to be commended for their excellence. The best recommendation I can give is, if you want your wedding day to run smoothly in the most beautiful surroundings, you will find no where better than the Tullyglass. Many thanks for making the day so memorable.

David McBride ( Father of the Bride)

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank David M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Guest Relations Manager at Tullyglass House Hotel, responded to this reviewResponded 30 July 2014

Dear David M M

We are so pleased that you and your family had such a great time at your daughter's special day last week. Your lovely comments on all aspects of Tullyglass Hotel are really appreciated.

We wish the newly weds every blessing in their future life together and thank you for taking the time to write your review.

Kind regards

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Reviewed 8 July 2014

Went on Sunday hadn't been for a few years still weren't disappointed. Great food, beautifully presented and lovely staff. Maybe bigger starter plates would be great - I know its a good way of preventing folk from overloading and not eating resulting in wastage but they really are tiny. Doesn't deter from the great food tho wont leave it as long the next time.

  • Stayed: July 2014, travelled as a couple
    • Cleanliness
    • Service
Thank Kilcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Manager at Tullyglass House Hotel, responded to this reviewResponded 16 July 2014

Dear Kilcurry

So glad you enjoyed your recent visit to our famous Carvery Restaurant.

We really appreciate your lovely comments and thank you for taking the time to write your review.

Kind regards

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Reviewed 8 July 2014

We went to a Fantastic Wedding Reception last weekend . The champagne table was ornately presented on our arrival, the room was nicely laid out and the meal choices and timely serving could not be faulted.
A great time was had ,in no small part due to the polite and efficient staff!

  • Stayed: July 2014, travelled with family
    • Location
    • Service
Thank Raze1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Public Relations Manager at Tullyglass House Hotel, responded to this reviewResponded 16 July 2014

Dear Raze1303

We are so pleased that you enjoyed the wedding and your lovely comments about our food, service and staff are greatly appreciated.

Thank you for taking the time to write your review.

Kind regards

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Reviewed 8 July 2014 via mobile

We had a meal for 14 here, then stopped in the bridal suite over night.
The meal was perfect, although There was too much to eat. We each had a 3 course meal from the gourmet menu and it was delicious. Although the portions are that big, 2 courses would have been plenty.
The service really was 1st class! Couldn't recommend enough.
The room was amazing and the staff were very helpful!
I couldn't recommend this restaurant and hotel enough!
Thank you all for making it such a great evening :)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RD272014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Public Relations Manager at Tullyglass House Hotel, responded to this reviewResponded 16 July 2014

Dear RD272014

I am delighted that you all enjoyed your recent visit to Tullyglass Hotel. Your lovely comments about the meal, service and accommodation are so much appreciated.

Thank you for taking the time to write your review.

Kind regards

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Reviewed 7 July 2014 via mobile

Myself my husband and are respective families would like to thank Gus and everyone at the tullyglass for a wonderful day, the food was amazing, the atmosphere amazing the tables beautifully dressed, and my cake wonderfully stacked. We cannot thank you enough, Mr & Mrs G Bilton ps we found the licence plate!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Meres05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TullyGlass H, Director of Sales at Tullyglass House Hotel, responded to this reviewResponded 16 July 2014

Dear Meres05

We are delighted that you enjoyed your special day at Tullyglass Hotel. Your lovely comments are greatly appreciated.

Thank you for taking the time to write your review.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tullyglass House Hotel

Address: 178 Galgorm Road, Ballymena BT42 1HJ, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > County Antrim > Ballymena
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Ballymena
Price Range: £96 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tullyglass House Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
Set in beautiful grounds on the outskirts of Ballymena, this exquisitely decorated country residence, dating from the 1890s, is renowned for its relaxing atmosphere and luxurious facilities. Whether your visit is long or short, for business or pleasure, for conferences, weddings, Gala Dinners or Formals, come and enjoy the traditional warmth and friendship of our famous Tullyglass hospitality. ... more   less 
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Also Known As:
Tullyglass House Hotel Ballymena, Northern Ireland

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