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“Disappointed after some good reviews”

Sugarcane Cafe Bistro
Ranked #2 of 19 Restaurants in Comber
Certificate of Excellence
Price range: US$8 - US$24
Cuisines: Cafe, British, Irish, European
More restaurant details
Restaurant details
Good for: Cheap Eats, Kids, Child-friendly, Groups, Local cuisine, Special Occasion Dining
Dining options: After-hours, Lunch, Dinner, Brunch, Breakfast, Free Wifi, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Description: Eclectic little Bistro in Comber Square. Now recognised in The Georgina Campbell Guide Ireland. Winner of the 2014 Best Eatery and best licences premises at the Ards business awards. We source great tasting local produce, mostly from within Co. Down. We are open 7 days a week from 9am with a gorgeous Bistro menu running nightly from 5pm Wed to Sun. Join us for breakfast, lunch, dinner or just a coffee and cake.
Belfast, United Kingdom
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Disappointed after some good reviews”
Reviewed 28 November 2013

Went in for a late lunch on a Saturday afternoon. Got the soup & sandwich combo, the soup was tasty and a good portion. The sandwich (chicken/chilli) was small and I was lucky if I received 10 skinny chips- cannot believe the chef sent the meal out as it was.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank GlobalWandererStill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pete18107, Owner at Sugarcane Cafe Bistro, responded to this review, 29 November 2013
I am sorry to hear that you were disappointed after having a sandwich. You said that you enjoyed the soup but that the sandwich was small in size as were the skinny fries. The sandwich bread is baked daily by our local Comber bakery. The bread has always been the same size and this is the 1st ever complaint that it was small. We admittedly don't serve large overfilled sandwiches as we like to think taste over substance rules the day. As for the skinny fries. It's not a full portion of chips you get with this meal but a small basket of fries instead of the usual crisps most people give. Our customers love it and think its great value as we actually include them with all our sandwiches, toasties, paninis etc. You also get some green salad too. All in all we think it's tremendous value when compared to other places that just take a pre-packed sandwich, pop it on a plate and add some crisps. All of our chicken in our sandwiches is cooked instore by us. Again unlike most places that buy cheap, sandwich ready chicken in.

Kind regards

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 reviews from our community

Visitor rating
    320
    77
    21
    15
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Donaghadee, United Kingdom
1 review
“Beaut”
Reviewed 28 November 2013

Brilliant food ! & hard to find a place where staff go out of their way to help you, love the personal touch. Every meal has been excellent & the staff are second to none. Keep it up sugarcane !. Look forward to our next visit & a wee bottle of Peroni :-)

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ryanspence84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donaghadee, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Super food ! super staff !”
Reviewed 28 November 2013

Have visited sugarcane on many occasions and have to say each time the food and service has been excellent. From the setting to the staff sugarcane has it mastered & nothing is a problem to them. We look forward to each visit and even the kids enjoy going.
All in all an exceptional establishment which is going from strength to strength. See you soon sugarcane ;-)

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Debsydo35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pete18107, Owner at Sugarcane Cafe Bistro, responded to this review, 29 November 2013
Many thanks for your review. I'm so glad to see that you enjoyed your visit with us and that you enjoyed our service too. We work so hard to provide great customer service along with great quality locally sourced food.

Hopefully we will see you back soon.

Kind regards

Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Worth every penny”
Reviewed 17 November 2013 via mobile

We love the Sugarcane' the owners, food, and staff are second to none. You are always made very welcome, the food is promptly served' the staff are always very attentive. The owners Emma and Pete make you feel very welcome and at home. Visiting the sugarcane is like visiting a very dear friend.

Jeff & Liz
Comber


Visited November 2013
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comber, United Kingdom
Level Contributor
33 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Very friendly, good atmos, even better food...”
Reviewed 13 November 2013

Popped in for lunch. Nice place, feels very comfortable as soon as you walk in, lots of pleasant background chatter. The team there are really friendly, good craic. Great value lunch menu, food very well presented and tasty. Highly recommended if you're about The Square...

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank yaRmoT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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