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“Birthday Treat”

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Lochside House Hotel & Spa
Ranked #1 of 1 Hotels in New Cumnock
Certificate of Excellence
Arrochar, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Birthday Treat”
5 of 5 bubbles Reviewed 24 November 2013

We sayed here last week to celebrate my Mums birthday. The service we received was excellent and we were made to feel welcome from the minute we stepped foot in the door. Our rooms were imaculate and had great views of the gardens and loch. The bedroom interior is stunning and modern and teh failities are of a high standard.

We were booked in on a dinner, b & b package and all ate from the inclusive menu as the choices were so good we did not need the a la carte menu.

The food was well presented, in particular the desserts which were like a work of art.

Cocktails were reasonably priced which was a nice surprise and breakfast the following morning did not dissappint - fruit, pastries, yoghurts and cereals followed by a large Scottish breakfast.

Room Tip: Ask to upgrade to a garden suite for a small charge.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshleighMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 26 November 2013
Dear Guest,

Five star review.

Thank you for taking the time to review your recent stay at Lochside House Hotel and Spa, Feedback is most important to us it’s great to read such a fantastic review.

Hope to see you back in the future,

Kind Regards

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,081 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
Date | Rating
  • English first
  • Any
English first
glasgow
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

My husband and I spent a night in the Lochside House for his birthday and all I can say is this place is fantastic!!
We had the Lowes suite which had stunning views over the loch and beyond. The room was decorated with an African theme and had everything you needed. Bathroom had jacuzzi bath for 2, with separate shower cubical, worth paying a wee bit extra for.
We had dinner in the hotel, everything about the food was amazing, best meal I've had in a long time, and it didnt break the bank either. Breakfast was good also, Im not really a breakfast person but it was still good and served piping hot, which is always good as you know its fresh and not been lying out since 7am!!
we used the thermal spa which is free to guests between 7pm-9pm and 7am-9am, had a good hour just chilling, and it wasnt busy either, which was a bonus
I absolutely loved this hotel and cant wait to go back.
Its spotlessly clean and ultra modern. The staff were very helpful and pleasant and nothing was a problem for them.
All in all defo worth a visit,

Room Tip: the suites have great views
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hezbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 26 November 2013
Dear Guest,

It is always great to get such fantastic feedback. Thank you for taking the time to write such lovely words, we will pass this on to the team at Lochside House Hotel and Spa.

Kind Regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 22 November 2013 via mobile

Excellent, excellent, excellent.... This was an excellent all round visit. Super service, Great meal and good price.
Lived local for last seven years and never visited before, will visit as often as possible and certainly on Xmas eve...

Stayed December 2012, travelled as a couple
Helpful?
Thank Nathanearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 26 November 2013
Dear Guest,

Many thanks for your lovely words regarding our hotel following your recent visit to Lochside House Hotel and Spa. We are delighted that you enjoyed your time with us and can't wait to see you on Christmas Eve!

Kind Regards

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darvel, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

Had the most amazing wedding at your hotel!! Cant believe how professional and efficient your wedding co-ordinating team are!! Big thanks to Lindsay for all her organising and running of the day, such a natural and so good at her job!! Thanks also to Michael and all the other staff who made the bridal party and all our guests so welcome. I didnt have to worrry about a thing as the team at Lochside and everything well under control. I would definately recommend your hotel as an excellent wedding venue location! Wish I could do it all again.

The hotel is most definately 5 star in my opinion and the spa is the best spa I've ever been to, cant get enough of it!! Cant wait to come back for another wee stay, thank you so much Lochside, Stu & Jen Gibb x

Room Tip: Honeymoon suite is to die for!! Garden Suites gorgeous too!!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 26 November 2013
Dear Guest

Congratulations!! Thank you for such a fantastic review of Lochside House Hotel and Spa, its reviews like this that really do make us love our job and motivate us to keep providing such fantastic experiences for our guests.

Lynsey, Michael and the team really appreciate your kind words and we can't wait to have you back again soon!

Kind Regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, Scotland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

We were so looking forward to retuning to the Lochside, having stayed in a garden suite in 2012. On arrival the check in was faultless and we made our way room 3. The room was very small and I was desperately disappointed that it had a view of the rooftop with ugly ventilation units which were quite noisy. The room also smelt damp. So we left our bags and went to the bar and I thought rather than write a review and moan we could ask whether there were any other rooms available. The reception staff were very helpful and offered us cottage two which allowed us extra space and no noisy ventilation unit for an extra £20. The bed was very comfortable but the space is clearly for a family, slightly tired and not quite the setting for the romantic break away we imagined. The spa as usual was fantastic the staff friendly and helpful. The dinner and breakfast were also lovely as were the staff. All in all a nice stay just a few points that took the shine off what is a really well run hotel * point for management there are discarded beer cans on the roof.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gillian84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourock, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 November 2013

I stayed here as a birthday treat from my friend on Tuesday the 19th of November , cannot fault the hotel at all :) Amazing place , is so beautiful and tastefully decorated to a very high standard with staff who could not be more polite and helpful if they tried ........ they are all a credit to the lovely owner Robert who we also had a chat with (lovely man) Big thank you to Shauna our waitress who made our dinner a lovely memory with a lovely birthday message on our desserts shucks !
Spa is so relaxing and tranquil we were very chilled out and my treatment from Jennifer was wonderful :)
I will certainly be returning soon :)
Thank you so very much x

Room Tip: I havent been to other rooms but garden rooms are lovely !
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traceymcc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 26 November 2013
Dear Guest,

Many thanks for leaving such a great review of your recent stay at Lochside House Hotel and Spa.

So nice to read such great feedback! Thank you for your kind comments regarding Jennifer and the spa team, the service which they extend exemplifies the standards which we aim to achieve here at Lochside.

Hope to see you back again in the future.

Kind regards

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uk
1 review
5 of 5 bubbles Reviewed 20 November 2013 via mobile

Had an overnight stay and spa package and we had absolutely no faults for any area of the hotel, our stay was perfect from the first entrance until we left, this was the first time we had been in the area and we will definitely be back, hopefully soon

Stayed November 2013, travelled as a couple
Helpful?
Thank 24683579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Lochside House Hotel & Spa, responded to this review, 21 November 2013
Dear Guest,

Many thanks for your lovely words regarding our hotel following your recent stay at Lochside House Hotel and Spa. We are delighted that you enjoyed your time with us.

Kind Regards

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lochside House Hotel & Spa

Property: Lochside House Hotel & Spa
Address: Nr New Cumnock, New Cumnock KA18 4PN, Scotland
Region: United Kingdom > Scotland > Ayrshire > East Ayrshire > New Cumnock
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 1 Hotels in New Cumnock
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lochside House Hotel & Spa 4*
Number of rooms: 35
Official Description (provided by the hotel):
Set within 20 acres of land and overlooking two Lochs to each side, the hotel boasts magnificent views of the surrounding countryside and local 9 hole golf course. Lochside House Hotel is ideally situated for people wishing to tour Ayrshire and the outlying districts and also for those who would like to indulge themselves in The Spa at Lochside. The hotel was taken over in 1999 by Robert and Vivien Kyle and was extensively extended and refurbished to achieve a Four star rating from the Scottish Tourist Board. ... more   less 
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Also Known As:
Lochside Hotel New Cumnock
Lochside House Hotel & Spa New Cumnock, Ayrshire

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