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“No room at the inn (even with reservation)” 1 of 5 bubbles
Review of The Bank - Anstruther

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The Bank - Anstruther
Ranked #1 of 10 Anstruther B&B and Inns
Certificate of Excellence
Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“No room at the inn (even with reservation)”
1 of 5 bubbles Reviewed 19 March 2014 via mobile

I had a reservation at The Bank for 3 nights but when I showed up they said I had canceled my reservation a few days after I made it back in September. They were "kind" enough to find me a room at their sister hotel for the first 2 nights, transferring the deposit I paid at booking.
The problem? I never canceled my reservation. When I told them that, they said it must have been booking.com that did it because they are unable to cancel a reservation on their end. The problem with that? I didn't use booking.com, I made the reservation directly with the hotel. I still have the confirmation and receipt.
A couple of things were suspicious: 1. When I was looking for the place to check in, housekeeping seemed surprise b/c they had a party that booked all 8 rooms (much better business than little ol' me and potentially unbooked rooms) and 2. They had all of my booking information right beside the till. Why would they bother for a reservation made and canceled by me a month and a half earlier through an anonymous corporate website? Also, why honor the rate and the deposit if it was my decision to break the reservation so long before?
One other note- they said they were putting me in their sister hotel which had the same star rating and amenities. Not true. At least, not according to the Scottish Tourist Board which gave the other hotel 3 stars. Not to mention it didn't have the nice TV or the mini fridge and it was a single the size of a teacup.
Please check out my other reviews. I/we stayed at a number of great places while in Scotland.

Stayed October 2013, travelled solo
Helpful?
6 Thank Kristin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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  • English first
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English first
Scotland
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 6 March 2014

Got a gift for Xmas a voucher with itson for two days and dinner on the first night and a bottle of wine in the room lovely cosy and very clean room lovely view of the sea we had to check in at the bar which is next door did not like this then we were told no parking at the hotel had to park in a car park up the hill food and staff on the first night was great but on the Saturday night food was cold and service very slow the bar was so noisy with a football team could not get a table to have a drink before we had the meal .but breakfasts were lovely and staff very friendly and very helpful

Room Tip: Room 4 or 1
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NorthernlassScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine Ayrshire
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Love this place for both eating and staying. Rooms are lovely, cosy, immaculate,huge, and the huge bed spool comfy. Food is fab. Mussles yummy, Chicken wrapped in bacon delicious and hangover dessert lush!!! Breakfasts are great. Tasty and filling, and not greasy or fatty. Will return! Staff very friendly and very helpful.

Room Tip: Can be wee bit noisy at front of hotel when pub comes out.Would still return.don't have fitness...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank varf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
global traveller
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Itison voucher given to friends as a gift to celebrate their engagement and they had a great time. My interactions with staff re the booking were universally positive. I'm looking forward to going myself!

Our friends thought:
"The hotel was great.
Room was enormous with comfy bed & great bathroom.
Food was good too.
Staff were really friendly and helpful and even came in earlier this morning so we could have breakfast early before heading back to Edinburgh.
They were also kind enough to swap the Friday-Saturday booking for Saturday-Sunday which was a total bonus.
Great wee spot with lovely views over the Firth.
Would definitely go there again."

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank the_one_the_only_NMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, England
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

We are a travelling party of four adults and three dogs who turned up at this location seeking lunch. The staff were very welcoming and the food was excellent. Great atmosphere and a deffo recommend, apologies for the barking, lol :)

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ilpostinopat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 February 2014 via mobile

We visited with an itison deal and were blown away by the standard of accommodation, the service and the food quality. The whole hotel was spotlessly clean and beautifully decorated. Every member of staff was friendly and efficient creating a wonderful warm atmosphere. I can't recommend The Bank enough.

Stayed February 2014
Helpful?
Thank lcc1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow united kingdom
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

having stayed in many hotels in scotland , i would rate this one as the best ! , excellent rooms , the staff couldnt be more helpfull , and the food was outstanding ! , if you are going to book a room here , my advice is to book room one , it has a lovely view out across the old harbour and over the sea to berwick , the room itself is very spacious and has all the modcons , the bathroom has a separate large shower and a spa bath , ideal for sore backs or just to relax in ! . if you want to go exploring in the east neuk of fife , this is an ideal launching site , , elie , and pittenweem are but a few miles away by foot, or by car to st andrews . and the great thing is after visiting these places , you can travel back to the best hotel in the east neuk , and relax with a bier or a glass of wine in the warm and relaxing bar . honestly great experience in this hotel ! . top class ! . in das ost coast , wann sie wollen ein sehr gute und freundlich hotel , dieses hotel ist das beste ! , zu essen und schleiffen , und zu trinken auch ! , wann sie wollen zu reisse zu " das ost neuk " , neuk ist ein sehr alte schottisch wort !. hier ist seher seher schoenest ! , viel gluck das bank hotel , frohes weinachten , und ein sehr gutes neues jahre ! .

Room Tip: room one is the best . zimmer eins ist das beste
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  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank steinerdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bank - Anstruther

Property: The Bank - Anstruther
Address: 23-25 High Street East, Anstruther KY10 3DQ, Scotland
Region: United Kingdom > Scotland > Fife > Anstruther
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Suites Airport Transportation
Hotel Style:
Ranked #1 of 10 B&Bs / Inns in Anstruther
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Bank - Anstruther 4*
Number of rooms: 8
Official Description (provided by the hotel):
The Bank is situated with one of the finest views in Anstruther where the Dreel Burn merges with the Firth of Forth. The Bank offers something for everyone's tastes whether it’s from our Bar Lunch and Bar Supper menu, or a drink from the largest selection of real ales, draught beers, wines and spirits in the area. The Bank was refurbished this year developing into a family run hotel with quality and service in mind, with leather seating, open fires, 2 large screen TVs showing sky entertainment proving a big hit with locals and visitors alike. Homely, traditionally home cooked food prepared from quality local produce served in our Restaurant area and also in the Garden Bar. The large mature gardens offers what has been described as a "Sun Trap" surrounded with substantial stone walls for privacy. The beer garden is open when weather permits and offers a children's play area to keep all the family happy!!!We are only 9 miles from all the famous golf course in St Andrews, but we also have Carnoustie, Kingsbarns and Charlton on our Doorstep. If your here to sightsee then a day out to Edinburgh is a must or why not have a days walking following the "Fife Coastal Path." Our Guest Rooms: We have a eight en-suite guest rooms that can be converted into singles, twins, doubles and we have one family room sleeping two adults and two children in adjoining bedrooms. All of our guest rooms have been decorated to the same standard throughout and provide what can only be described as a "Pure luxury." We have sky entertainment, Large Screen TVs, Hospitality Trays, complimentary Shortbread & Mineral Water, Hair Dryers, room Safes & Fridges and a range of Bath Soaps. We offer our rooms on a bed and breakfast basis with breakfast included in the price. ... more   less 
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Also Known As:
The Bank - Anstruther Fife

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