As our 14 April booking for 21 May to 24 May was cancelled by the Crusoe Hotel with barely 24 hours prior notice, we were thoroughly dissatisfied. The reason for the cancellation was a very inspecific "damage to the room". Curiously, staff at the Crusoe were unable to say what the damage was, which is quite difficult to believe. Damage to a room in a relatively small hotel that renders the room uninhabitable will certainly be known to all hotel staff. We asked for a more in depth explanation but none has been provided by Lynn. Consequently, we became doubtful that we were given the true story.
While we understand that things do happen, the lack of communication from the Crusoe management is not understandable. We did go to the hotel even though the booking had been cancelled. Staff on duty advised in person that they did not know what the damage was, but that they were sure there was no fire, water, or smoke damage to our assigned room. We were not given an opportunity to judge for ourselves if the condition of the room was acceptable to us. Sadly, requests for specifics that are met by lack of knowledge, generalities, and silence will be taken as negative.
To management's credit, we were offered three nights and a complimentary meal at their sister hotel, the Dunnikier House in Kirkcaldy, which we accepted for one night due to time constraints, and, finding Dunnikier House completely unacceptable for our purposes on several levels, we moved on to the Caledonian in Leven which was much more appropriate for our needs.
As we were not provided with the booking for which we were charged a booking fee, we requested a refund of that fee. We did not cancel, the Crusoe Hotel cancelled us. As of this date, 7 June, we have had no response to that request either.
- Also Known As:
- Crusoe Hotel Leven, Fife