Having enjoyed staying at the Auchrannie in its earlier days and remembering the excellent food and service, I had high expectations when returning with my own family. In some cases they were met but in others I was disappointed.
I'm pleased to say that the Resort building provided roomy accommodation for the four of us and staff in Cruize were friendly and went the extra mile to make my son's birthday meal memorable. However, as other reviewers have noted, the building suffers from very creaky flooring and was quite uneven in our room. Most mornings I was awoken early by noise, which is not what you expect on holiday. The bins being emptied at 7:30am was particularly loud.
On arrival we were given four drink vouchers to compensate us for the view of building works from our bedroom but staff in Brambles were strict about only allowing for the smaller glass of wine, which resulted in confusion because the staff in Cruize had been more generous, and the ensuing discussion rather negated the gesture. After a couple of nights, I asked if we could be moved to a quieter room with a better view but the hotel was full. They asked if I could suggest any other means of compensation and I noted that on the first night we had drinks vouchers but said I would leave it to them to decide. Nothing was done, which I felt was a missed opportunity to surprise and delight us with a gesture.
We made use of the free WiFi but found it to be slow and unreliable so perhaps this should be upgraded to cope with the number of users.
I suspect we would return while our children are of an age that we can all benefit from the family oriented facilities but if the Auchrannie wants to live up to its branding that we should "beware" because it is "addictive" then the noise issues should be addressed and the customer service raised to its previous levels.
- Official Description (provided by the hotel):
- At the heart of the beautiful isle of Arran lies the multi-award winning, family owned Auchrannie Resort. Auchrannie now consists of two four star hotels; the romantic and relaxing ‘House Hotel’ catering for couples and those wanting a more intimate experience whilst the contemporary ‘Spa Resort’ is popular with families and those prefer a more modern feel to their surroundings. In addition, the resort features 30 five-star self-catering lodges (sleeping up to 8 in total luxury and therefore perfect for the extended family), 3 outstanding, award winning restaurants and bars, 2 leisure centres both with pools, destination spa featuring treatments by ESPA and Ishga and an outdoor adventure centre. Arran is Scotland’s most accessible islands, often referred to as "Scotland in Miniature” due to the dramatic contrast between the hills and mountains in the north, and sweeping moorlands on the south of the island. A short 55 minute ferry journey off the Ayrshire coast, Arran is easily reachable by those arriving into any of central Scotland’s main airports as well as those travelling by car, train and coach. Whilst many tourists arrive on the island simply to kick back and relax, the island is packed with attractions and sights for visitors of all ages. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Odigeo, Priceline, Superbreak UK, Evoline ltd and Hotel.de so you can book your Auchrannie Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Auchrannie Hotel Brodick
- Auchrannie Resort Brodick, Isle Of Arran