Made a booking back in January for an overnight stay in May, using the Groupon deal for afternoon tea, dinner, bed and breakfast. When I discovered that the Scottish Cup Final was being held on the same day I contacted the hotel to reserve a table for dinner at 19.30 for myself and for 2 non residents. This was confirmed as being ok. When we arrived at the hotel to check in at 17.45 we were told we could have dinner at 18.30 or 20.30 as they were very busy. I expalined I had reserved a table and again was told that would be fine. We went to our room, which was dismal. No wardrobe, simply a rod across the wall with a curtain across it. A mish mash of furniture, wobbly headboard, sunken bed, all absolutely dreadful. We had a wash, got changed and made our way to the hotel bar, which drastically needs a face lift. We tried to order drinks, one of which was a Baileys and the hotel had none. We therefore went across the road to the original hotel for a drink. We returned to our hotel at 19.20 for our dinner reservation at 19.30 and we were told they were very busy and could we take a seat in the bar until our table was ready. There was a party of 13 people in celebrating a 65th birthday and the hotel appeared to be struggling to cope with the numbers. We waited until 20.30 to be taken through to our dinner table. The food was reasonably okay although one of our dishes (the fish) had to be returned to the kitchen as the batter was raw. During the course of our meal we noticed that many other couples were waiting an extremely long period of time for their meals to be delivered and/or dishes cleared. Once couple had selected a bottle of wine in the bar, when we had been waiting at 20.15 and at 20.50 they were still waiting on their meals. One thing I would say is that the staff waiitng on the tables, bar etc were all very pleasant despite having to deal with quite a few irate customers. My impression was that the hotel had been let down by staffing calling off due to the football and the staff working were not their regular staff. However, the manager never made an appearance and left his/her staff to deal with the consequences. Poor management in my experience. Prior to the end of our meal the waitress asked if we were staying for breakfast and we confirmed that our "deal" included breakfast. She then told us that Groupon had made a mistake and that breakfast was not included and it cost £8.50 pp. I complained that we had not been told about this and when is there ever deals for dinner and bed??? We were then told that the manager would deal with this through Groupon and we could have breakfast included. After our meal we went across the road again to the Original for drinks and returned to our hotel to sleep.
I would seriously advise anyone wishing to stay in this hotel to visit firsta nd see excatly what you are getting for your money as I have stayed in better youth hostels than this hotel.
- Official Description (provided by the hotel):
- Recently refurbished Victorian Hotel. ... more less
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- Also Known As:
- Chapel Cross Guest House Roslin, Scotland