We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dishonesty”
Review of Old Mill Hotel

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Motherwell
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Old Mill Hotel
Ranked #9 of 9 Hotels in Motherwell
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Dishonesty”
Reviewed 18 September 2013

I could have turned a blind eye to the dirty and depleted state of the hotel. We discussed with the owner/manager (not sure what he was) the fact that we had been told breakfast was included. Apparently our booking pre-dated the hotel ceasing to provide breakfast. We asked for a cheaper price for our rooms which we received.

I inadvertently left a folder of all our trip plans, future booking details, etc, in a public area. That was found by the staff and left at reception for me the next morning. When I looked in that book there were pages that had been removed. I am alleging that the manager removed these as he was annoyed at us for disputing the cost of our rooms, ie, no breakfast so should be cheaper. I did not realise this until we had left so could not go back and confront him.

This hotel is to be given a wide berth. It is dirty, the function room had not been cleaned up from the night before with food on tables, etc, the dining room had breakfast stuff still out and tables not cleared. (Even though he said they did not do breakfast and had not for some time???)

There was a wheelie bin in the river outside my window. My window could not be closed. The only thing that was clean was the bed linen. One room had no towels and when they were handed over one was dirty.

Very disappointing and this hotel should be closed down. Is there not a hotel inspector somewhere who could do this?

Room Tip: There would be no good room in this establishment.
See more room tips
Stayed August 2013, travelled with family
Helpful?
3 Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

91 reviews from our community

Traveller rating
    7
    8
    10
    14
    52
See reviews for
21
27
4
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Norwich
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 September 2013

I had booked two of our Guys into this hotel for four nights. Shortly after arrival they asked if I had checked the hotel out on Trip Advisor as it was rather like Norman Bates' place in Psycho
The restaurant was closed and looked like it would never open again. The rooms were filthy with dust and one had the 'sticky' floor as described in a Trip Advisor review. They stayed just one night! How has this place survived and more to the point why?

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trish J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Motherwell hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2013

Attended a party here and had a room booked which was absolutely disgusting behind the bed was thick with dust the bedding was damp the toilet was dirty obviously the room hadn't been cleaned from previous guests also it was frozen in the room, down at the bar wasn't any better hardly any spirits nor was there much of a selection of lager etc on draft fridges empty have no idea how this place is open and how the environmental health hasn't shut it down wouldn't recommend this place for anything a know people say u get what h pay for but this is just disgusting a total joke for a hotel! That is just my honest opinion.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Biglashes1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgend, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2013

For my one night stay in August 2013 I was accompanied by a French colleage on his first visit to the UK, a one-way trip of just over 1000 miles for him. We stayed in Preston en-route. The accommodation at the Old Mill was not booked until the day of our stay. I had selected several hotels/guest houses in the locality of our work from 'the good words' on their websites. I had not had time to read any reviews. All were fully booked except for the Old Mill. (Wonder why?) The only available room, a twin, was booked for one, possibly two nights.

We found it easily but the entrance road with its potholes and debris should have given an indication of what was to come. I was handed a receipt for my card deposit and later found out that it was for the full two nights. On our return to the Old Mill we informed the lady at reception that it would only be for one night as my colleague with a thousand mile drive ahead of him was very keen to get home for at least part of the weekend. She said that that would not be a problem but could not issue a refund immediately as the card machine "had got wet" and would do so when a new one arrived on Friday. In fairness this was done. After changing, we were about to go out to find food when we asked what time breakfast was. "There is no breakfast, you've only paid for the room, the chef is on holiday". Being in something of a state of shock she directed us to a nearby superb buffet style Chinese restaurant.

The website I believe described the beautiful view over the nearby river.....more a stream really. Beautiful? Yes, if you consider the partial blockage due to branches and debris washed downstream and a 'wheelie-bin' on its side in the water. The beds were comfortable and we slept well after our day's work. Tea and coffee facilities were provided, a biscuit or two would have been nice,......but not one teaspoon! We ended up stirring our coffee with our tooth brushes!

The bathroom was adequate, clean, but in need of a facelift as was the general decor but without destroying the character. The Old Mill is in a superb location and many relatively inexpensive improvements could be made....like removing the wheelie-bin.

We left at 07.15 on the Friday morning. The reception desk/office was closed and no sign of any staff around. I needed a receipt for my expense account and it took two e-mails and two telephone calls before I received a very basic e-mail confirming the one night stay.

'Breakfast' was purchased at the nearby Tesco Express and eaten whilst waiting for our client's premises to open at 8am. My work frequently takes me around the UK out of some 40 locations so far the Old Mill was by far the worst. Certainly won't be going back!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidP165_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2013

lovely little hotel, great value for money, stayed on a business trip, rooms were basic but clean for £40 per night excellent value, plenty of fresh clean towels and hot water, manager friendly and provided me with lots of local information

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chipping Sodbury, United Kingdom
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 August 2013 via mobile

Saw a review of 4.7 thinking out of 5. Big mistake, out of 10! At end of housing estate down dark, poorly surfaced road. Looked rough but had already booked. Room was very basic and dirty, cobwebs on ceiling. En-suite clean but toilet cistern broken. Spare pillows dirty with cigarette burns. Towels and sheets clean. No toiletries provided. I would not recommend this to anybody.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ells57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2013

Was at a charity night which was a great night, but overall the actual place was a HUGE LET DOWN unfortunately, cleanliness has a lot to be desired staff weren't that friendly or helpful either, also smelt funny smell from one of the rooms, they were smoking in, toilets need a good clean put you off using them too, just a huge let down

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsIDonnelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Motherwell
0.6 mi away
BEST WESTERN Motherwell Centre Moorings Hotel
2.0 mi away
Days Inn Hamilton
Days Inn Hamilton
#3 of 4 in Hamilton
225 reviews
2.2 mi away
Holiday Inn Express Hamilton
Show Prices
Show Prices
Show Prices
0.5 mi away
The Bentley Hotel
The Bentley Hotel
#8 of 9 in Motherwell
128 reviews
1.7 mi away
Dalziel Park Hotel & Golf Club
2.2 mi away
The Alona Hotel
The Alona Hotel
#5 of 9 in Motherwell
434 reviews
Show Prices
Show Prices
Show Prices

Been to Old Mill Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Old Mill Hotel

Property: Old Mill Hotel
Address: Mill Road, Motherwell ML1 1HJ, Scotland
Region: United Kingdom > Scotland > North Lanarkshire > Motherwell
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #9 of 9 Hotels in Motherwell
Price Range (Based on Average Rates): £
Number of rooms: 8
Also Known As:
Old Mill Hotel Motherwell, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing