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“Slept well ”

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Premier Inn Glasgow (Motherwell) Hotel
Ranked #3 of 9 Hotels in Motherwell
Certificate of Excellence
Leek, United Kingdom
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Slept well ”
Reviewed 1 September 2014 via mobile

Stayed at premier in newhouse on 29 / 30 August 6 adults and 4 children as the kids had an Irish dancing contest near by . The hotel was fine clean comfortable and quite despite being fully booked however it' was a different story in the restaurant who seem very unprepared and short staffed . Due to this we were unable to have dinner there even though there were lots of empty tables . We resorted to get some sandwiches from the garage next door as there is nothing else near hotel . I would have thought with the hotel being fully booked months in advance they would have had the restaurant fully staffed with all areas open . They lost a lot of takings by not doing so

Stayed August 2014, travelled with family
Helpful?
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 17 September 2014
Hi Martin T,

Thank you for taking the time to leave us a review, your feedback is so important to us in our continued efforts to deliver the best service. Please be assured that the issues raised will be followed up with the Hotel Management and our Product Team. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Bolton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed 27 August 2014

Nice clean and friendly and quiet, the hotel has good facilities with an excellent breakfast.We used the hotel as a mid way point to our final destination so the location was a factor in that it was close to motorway links.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 29 August 2014
Hi M C
We are delighted that your stay with Glasgow Motherwell met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We do look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faversham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

This was easily the worst hotel experience i have ever had, in any of the many countries I have visited, it was horrendous! The very cheap guest houses I stayed at in India were far more hospitable.
We arrived at approximately 20:00 after a 10 hour drive from Durness on the coast of North Scotland, we were very hungry and very tired. The receptionist told us we could get a meal at the Table Table restaurant next door no problem. My 5 months pregnant partner, my 4 year old daughter and I were very grateful for this good news, we hadn't eaten since 14:00. We went to the restaurant but were told that we would have to wait for half an hour for a table by general manager Rick as it was bank holiday weekend?! At that time of night when you have a tired 4 year old that's as good as being turned away. Rick, you need some customer service skills! I can't believe that the Table Table restaurant is such a fine dining experience that you couldn't find room for a tired and hungry pregnant woman and a 4 year old child! The best the receptionist could do by way of recommendation was to advise a drive into Hamilton, 20 mins away! We went to bed hungry as we had to be up early to drive back to Kent the following day.
The room was dirty with mouldy windows and filthy marks on the bathroom wall next to the toilet, squalid would be too generous a description, the cleaners are obviously sight impaired.
When we went for breakfast the following morning general manager Rick asked if we had found somewhere else to eat, knowing full well we wouldn't have, how sarcastic is the man? When I complained to him he declared that Table Table were not connected to Premier Inn, funny how Premier Inn promote Table Table as a partner and have all of their menus in the hotel! Perhaps senior management should ask Rick about his comment. He also asked if we had booked, well no we hadnt , there was no need we were told.
My partner was given a full refund but that does not excuse the non existent customer service/care, Premier Inn is obviously twice the price of Travelodge to cover the cost of all the refunds they have to make! I strongly advise anyone considering a stay at this hotel to explore the alternatives, we booked it because we thought it would be easy and convenient, how very wrong we were!
I would have liked to complain to Premier Inn directly but they have made that quite difficult in not providing an email address and providing an expensive telephone option or address for written letters only, like I said, customer service/care non existent.

Room Tip: I doubt there is a good room, effective management appears absent.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ECourtney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 30 September 2014
Thank you for taking the time to review your stay at our hotel. Your feedback is very much appreciated as it enables us to improve standards. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. We have done some extra training to bring ourselves to the highest standards. In regards to the Adjoining restaurant TableTable your comments have been passed on to the General Manager. We acknowledge that you where refunded for your stay with us but if you would like to discuss your comments further please feel free to contact us here at the Glasgow Motherwell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2014

The staff at the hotel was very friendly and helpful ! The girl that met us on the Thursday night and booked us in was there again in the morning and had booked us a taxi to take us to motherwell train station . We only had 1 meal at the table table restaurant and it was not a great success! There was 8 of us staying including 1child and an infant. While we were waiting for the meal the infant started crying ,so his mother took him out of the restaurant to the front door entrance where she was told to take him outside! We continued on with our meal but the staff then had to wrap up the mothers meal and we had to bring it up to her to eat in the room ! If I was in the area again I would definitely stay at this hotel ,but not eat in the restaurant.!! The rooms were clean and tidy and the bed was amazing! when I managed to climb up into it !

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 26 August 2014
Thanks for your review, Its great to hear you had a good stay with us here at Glasgow Motherwell. It remains our main objective to provide a high standard of service and we're so pleased you feel we achieved this at Premier Inn, I also like the fact you enjoyed your sleep in our super dooper beds. The feedback regarding the restaurant has been passed on to the General manager which I am confident he will act on. We look forward to welcoming you back to Premier Inn very soon. Thanks once again for taking the time to review your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston Super Mare, United Kingdom
1 review
Reviewed 19 August 2014

once in room I went to use the facilities to find the bath mat having a yellow stain in further investigation found out it to be pee and then at dinner the food was cold and service was very poor nobody was at the entrance or sign at entrance to say what to do we found a table and then was told to move as that area was closed just a very very bad experience


  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 23 August 2014
Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We apologise that your stay did not meet expectations and if you would like to call Glasgow Motherwell to discuss further we look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
2 reviews
Reviewed 18 August 2014

The hotel itself is very nice with very friendly and helpful staff, but it's let down very badly by the restaurant that is next door. If you want a room only stay or willing to travel to eat then this hotel is perfect but if you want to eat without travelling then I'm afraid this is not the hotel for you.
Please note the very poor rating on service is because of the restaurant and not the hotel which did everything it could to help

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdyMLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 23 August 2014
Thanks for your review, Its great to hear you had a good stay with us here at Glasgow Motherwell. It remains our main objective to provide a high standard of service and we're so pleased you feel we achieved this at Premier Inn. The feedback regarding the restaurant has been passed on to the General manager which I am confident he will act on. We look forward to welcoming you back to Premier Inn very soon. Thanks once again for taking the time to review your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
1 review
Reviewed 11 August 2014

A clean hotel with friendly and helpful staff. The restaurant provides slow service and poor hygiene but food was good. Excellent parking facilities and a good location for travelling around in the area.



  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Marie N, Manager at Premier Inn Glasgow (Motherwell) Hotel, responded to this review, 23 August 2014
We are delighted that your stay with Glasgow Motherwell met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We do look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Glasgow (Motherwell) Hotel

Property: Premier Inn Glasgow (Motherwell) Hotel
Address: Edinburgh Road | Newhouse, Motherwell ML1 5SY, Scotland
Region: United Kingdom > Scotland > North Lanarkshire > Motherwell
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Motherwell
#4 Romantic Hotel in Motherwell
#6 Family Hotel in Motherwell
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Glasgow (Motherwell) Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
The fun of Glasgow or the delights of Edinburgh? With handy road links, there's no need to choose ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Glasgow (Motherwell) Hotel Motherwell
Premier Inn Glasgow (Motherwell) Hotel Scotland

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