Just returned from a wonderful five night stay. Staff friendly and helpful far beyond the call of duty. Excellent menu which is very reasonably priced for a four-star hotel. The staff are all happy in their jobs and it shows in the customer service.
There is an excellent accessible bedroom with wide doors. On making the booking in January, we commented that a shower over the bath isn't really appropriate in a disabled room - what is a wheelchair user to do? Management agreed, and offered to install a proper disabled wet room with wheel-in shower, grab rails and raised loo, in time for our stay. This was done, and I think we were the first customers to use it. Wonderful! Customer service doesn't come better than this!
Lovely location, just off the M74 with easy access to Glasgow. The hotel is on the edge of a loch with a tarmac path all round it (4 miles). Only complaint - the hotel is far too far from home for us to return as often as we would like!
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- Also Known As:
- Alona Hotel Motherwell
- The Alona Hotel Motherwell, Scotland