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“Not as described....”

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Hamnavoe Hostel and Apartments
Stockport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not as described....”
Reviewed 23 July 2012

Promoted as 'The only Visit Scotland 4 star graded hostel on mainland Orkney'. When my partner called visit scotland to enquire he was informed that this hostel is not even registered with them! I'll leave it for your readers to decide what sort of establishment would need to lie about their standards!!! Do like the subtle placement of a refuse bin in the promotional photo though. Subliminal message perhaps? On a plus note, Orkney was beautiful and we had fantastic weather.

Stayed June 2012, travelled as a couple
Helpful?
4 Thank JJA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamnavoeOrkney, Owner at Hamnavoe Hostel and Apartments, responded to this review, 30 July 2012
Firstly I would like to thank the reviewer for pointing out that we have no registration with Visit Scotland. We cancelled our quality assurance grading for our Apartments and it would appear, inadvertantly cancelled for the hostel. As of today (30.07.12) this has been reactivated and we will be re-graded. I would like to point out that the hostel still meets the exact standards that have been set down every year that we have been graded. The hostel is immaculate, all rooms are cleaned to the highest possible standard and we have endeavoured to provide the best possible service to our customers, as is reflected in the majority of reviews.

I would like to make two points, there is indeed a wheely bin at the back door of our hostel, this is purely because it is the only place to keep it. It is absolutely no indication of the interior of the hostel whatsoever. Secondly, it is not at all clear from the review that this person (s) stayed with us, and indeed if they had the review might have contained more information.

It is very difficult as a small business, to read reviews that are only part truth and while we welcome any constructive criticism and comments, stories such as those written above only serve to damage our business and the livelihood we try to make.

We hope that potential customers would read all the other excellent reviews and make their decision based on those.
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34 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2012

On our arrival we were greeted by George, who made us feel comfortable and welcome. We received the tour of the amenities and he was ready to provide any local information we might want to make the most of our stay on Orkney. The accommodation was very clean and tidy, well-kept with everything at hand for cooking. The location across from the ferry terminal and marina was very convenient and central, with ample free parking. We would not hesitate to stay here again, and will recommend it to our friends! Good work George, and thanks!

Room Tip: Room 3 was great for couples, private with own bathroom.
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank The-Highland-Pair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 June 2012

This was a horrible experience for my husband and I. We traveled 5 weeks thru France and Scotland on the cheap...this hits our top 3 list of places NOT worth going cheap! I still have over 10 bug bites 2 weeks after our stay, the bathroom was filthy, you have to pay to heat your room, the drier didn't dry our clothes and despite multiple confirmations on a date and time to meet the host...they forgot about us and we sat waiting on the street for someone to show up. We managed to track down a phone (we didn't have one since we're from the USA) and called; they gave us the entry code and the number of our room. We never saw the host. We loved Stromness and the Orkney Islands but we'll seek out a more enjoyable experience when we go back in two years.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank CharlotteAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamnavoeOrkney, Owner at Hamnavoe Hostel and Apartments, responded to this review, 30 July 2012
Firstly we must apologise for not meeting this guest on arrival, this was indeed entirely our fault and was down to an error in our records. As we are at the hostel several times daily we did try to catch these guests but were not able to. We can only offer our sincere apologies for being such poor hosts.

We have found this review very difficult to comprehend for a number of reasons, we are extremely proud of the standard of cleanliness in the hostel, indeed this is usually the first thing that is commented on by our guests. This visitor has chosen to take photos of the hostel, obviously for one purpose. The photo of the bathroom in no way shows a dirty room, it merely shows the colour of the wall and floor covering which is beige and brown. The bathroom is steam cleaned after each guest leaves and we will absolutely refute any allegation of lack of cleanliness.

The photos showing clothes hanging in a variety of locations were puzzling, our tumble drier does dry all laundry and this is the first time we have heard such a complaint. Not only that but we have clothes airers available in the laundry room that guests can make use of if necessary.

Heating in bedrooms is payable through a coin meter, this is to meet rising fuel costs. However, as all of the common rooms and hallways are heated by us, guests rarely have to pay for the heating as the rooms are very warm. It should be noted that many hostels charge for shower use, linen/towels etc, we do not.

The picture showing the rear of the hostel is far from flattering, but the aesthetics of the building cannot be changed, they are no way indicitave of the interior.

One comment that we absolutely refute 100% is the allegation of bed bug bites. Our mattrasses are steam cleaned twice a year, we have mattrass protectors on all beds and linen is cleaned in a sanitary wash in an industrial machine. These guests state themselves they have stayed in several "cheap" locations over a period of time, so to try to blame us for their bites is not only extremely libelous, but is unfair and could cause untold damage to our livelihood, obviously something the writer gives no consideration to.

We would absolutely apologise for these guests being left to wait while trying to contact us, we were at fault and this is something that will not happen again, but we would urge readers to consider the several fantastic reviews that make comment on our cleanliness and on how we treat our guests.
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Trinidad
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2012

I stayed 2 nights in the Hamnavoe Hostel. The hostel is how every hostel should be - cheap, clean and comfortable! Bedding and towels are provided, the kitchen is stocked with tea, coffee, sugar and other various items. The bathrooms are very close to the bedrooms. The owner, George, was very accommodating when it came to my check-in and check-out times and he helpfully suggested places and sites to visit. The hostel is about a 5 minute walk from the Stromness Ferry terminal, and there is a Co-operative convenience store also about 2-4 minutes walk in the other direction. There is a bus stop at the Ferry terminal, or a bit further along (5 minute walk) from the hostel. From here the buses go to Kirkwall and I believe up to Skara Brae.
All in all the Hamnavoe Hostel was the perfect base for my diving trip to Scapa Flow.

  • Stayed May 2012, travelled solo
    • Value
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Helpful?
1 Thank CoolDudes2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 March 2012

I stayed several nights in the Hamnavoe Hostel while travelling around Orkney, and I would certainly go back there if given the chance! George was absolutely brilliant and made it very easy to arrange a booking, check in, and find my way around. The hostel itself was clean and spacious, with very nice rooms and a large, well-kept kitchen. Just down the road a bit from the ferry terminal, this is an excellent base for exploring Stromness and the surrounding area, and comes at a great value. I highly recommend this place to anyone looking to stay in Stromness!

  • Stayed September 2011, travelled solo
    • Value
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    • Cleanliness
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Helpful?
2 Thank fireontheriver9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 October 2011

We stayed in the one bedroom apartment on the ground floor.
As a family of four, it gave us cheap accommodation for the week, with 2 year old in a cot, and 6 year old on the sofa. They provided the extra bedding required.
This is not the place to go to sit outside and survey the unspoilt Orcadian countryside. It sits in front of the ferry terminal, and is a 2 minute walk to the town centre and to the local supermarket.
Lots to see and do within walking distance, and a great base to see the whole of Orkney mainland, and nearby Hoy.
Only downside was that some of the storage furniture was not too robust. Drawer bottoms fell out etc, but that's it.
The owner gave us all the information about things to do we could possibly devour, with plenty of local hints and tips.
If we're staying in Stromness again, we'll stay here.

Room Tip: don't get the first floor apartment with young children - stick to the ground floor
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  • Stayed July 2011, travelled with family
    • Value
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Helpful?
1 Thank doctorclifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2011

If you like meeting people as part of your holiday experience then Stromness is a good choice of town and the Hamnavoe Hostel in the centre of Stromness is a good choice of residence. It's a sparklingly bright, clean, white hostel overlooking the sea with a very relaxed atmosphere and low costs. Stromness itself was the home of George Mackay Brown, a very gifted writer and poet. It has a modern and interesting Art Gallery, convivial bars with a good chance of being entertained by local musicians, and friendly people who say hello to you and give you a smile and a nice sense of being visible! Certainly a place I'd go back to.

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kennethleitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hamnavoe Hostel and Apartments

Property: Hamnavoe Hostel and Apartments
Address: 10A North End Road, Stromness KW16 3AG, Scotland
Region: United Kingdom > Scotland > Orkney Islands > Mainland > Stromness
Hotel Style:
Ranked #3 of 4 Speciality Lodging in Stromness
Price Range (Based on Average Rates): £
Number of rooms: 6
Also Known As:
Hamnavoe Hostel And Apartments Stromness, Orkney Islands

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