Having booked moness as a girly trip using a groupon voucher we really can't complain about the price we paid (£30 each for two nights) for the 4 of us. The sofa bed was so lumpy and uncomfortable 2 of us were forced to sleep on the floor/ couch for the second night, we even didn't mind this. We all had a wonderful time in each others company and within our own lodge and Aberfeldy.
However, even before we arrived there were warning bells regarding the sheer lack of organisational skills demonstarted by staff. When booking we were passed between the reception and spa twice because no one could decide who was able to book a lodge. This we put aside, I mean we did mention there was a spa deal included.
Next came booking spa treatments. Long story short, staff lost my 5 appointments for 3 days because bookings had been made under only my first name and not my first and second. I had to send 3 emails containing the confirmation information they had given me before it clicked that maybe since my appointment times and my first name matched they might be mine. Frustrated and unwilling to dish out the £ 160 it would cost me for what I myself had booked. I emailed explaining my frustration stating I wanted to cancel 2 appointments however the group was willing to keep the other 3. I made a list including times and dates of what we wanted cancelled and what I wanted to keep.
Next thing an email stating I shouldn't cancel ALL my appointments as the therapist's are good. Exasperated I phoned, the girl taking my call also could not comprehend why I was only cancelling 2, kept trying to cancel them all.
When we arrived for treatments, they were good. However, wanting to forget about the confusion was impossible with the GM going on about how I didn't supply a second name- It was actually in the email 3 times and in my email address. I didn't point this out because by this point I really didn't care.
They also got an appointment time incorrect again, I'm unsure as to whether they gave me the wrong one 3 times or tthey made it up on the spot.
All in all we would come back on a Groupon deal however have nothing to do with the resort facilities. They are a shambles in terms of organisation. The fact our deal offered 20% off spa treatments was useful since they barely offered a sincere apology.
- Official Description (provided by the hotel):
- Scotland’s longest and loveliest glen, its longest river (the Tay), some of its most spectacular mountains and lochs, and a rich and historic culture. All this and more are part of the welcome we extend to you from Moness Resort, a 35-acre woodland estate in Aberfeldy at the very heart of Highland Perthshire. Whether you are looking for a 4* Perthshire hotel break or a charming 4* country house hotel in Scotland, Moness is the perfect choice. Moness House hotel is a former shooting lodge dating back to 1758 and the oldest dwelling in Aberfeldy. Lovingly refurbished to retain the integrity of the original while introducing the essentials of modern day comfort, it is the ideal place to relax after time spent exploring this beautiful and unique part of Scotland. Hotel accommodation in this unique house been individually styled and offers a range of Deluxe and Superior rooms, graded according to size and location. All are furnished to an exceptional standard that will leave you feeling truly pampered. Or choose to stay in one of our Perthshire holiday cottages and lodges. They range from traditional to beautiful four star cottages that make the perfect gathering place for a family break in Scotland. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Odigeo so you can book your Moness Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Moness Hotel Aberfeldy
- Moness Hotel Country
- Moness Resort Aberfeldy, Scotland