We have been going to Glenmor for 7 years now, being one of the first people to take a week's share there. The properties are well laid out, and the overall quality is pretty good, but I second another commentator's comments. We pay through the nose for maintenance - as much for the one week we have as for a self-catering property we could spend on a couple of week's full board in the sun. The refurbishment seems to have been done to a budget - a low one. Our oven still falls apart if you aren't careful with it; we had problems with the entertainment upgraded system (both in the hotel and in the property). (On the subject of the entertainment system, if you want to watch a one-of film, it is cheaper to go to a shop and buy the DVD - each property has multiple DVD players; a single film to watch is exorbitantly expensive). As it is self-catering, more kitchen equipment would be appreciated.
The beds have always been a problem: the mattresses are not top quality, and sleep is not always easy. We were hoping that the refurb would have changed all of this - we still have to use duvets off the other beds to lay on top of the mattress to make it comfortable.
Although the staff are all very pleasant, basic issues are just met with an apology but little action.
But - the surroundings are glorious. We go up the week before Xmas and visit all the local villages and drive around taking roads as we come across them.
The Glenmor management need to ensure that standards are maintained. If standards do slip, I believe that owners will start to sell off (or take legal proceedings against their initial contracts). If properties become unoccupied for multiple slots through the year, the monies required to maintain standards will not be coming in - and a spiral down starts. If anything, the management should now be looking at how to move things to the next level: finding out what we all would like to see at Glenmor and working with us all to ensure that we are all happy.
- Official Description (provided by the hotel):
- Glenmor® is a tranquil Scottish village of exclusive holiday homes set within the spectacular grounds of one of the world’s leading resorts, The Gleneagles® Hotel. Each luxury home is available to buy through Seasonal Ownership. This means that for a one-off purchase, you can enjoy a guaranteed holiday week in the same home at the same time each year. And not just this year, but until 2058. ... more less
- Also Known As:
- Glenmor Auchterarder, Scotland