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“Week-end Stay 25-27 April '14”

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Knock Castle Hotel & Spa
Ranked #2 of 3 Hotels in Crieff
Certificate of Excellence
Reviewed 29 April 2014

Thanks to Jason and all the team for great hospitality at the week-end. We were part of a group and had a super time. You have really helpful, engaging staff. We also very much appreciated the excellent dining.

...and congratulations on winning the award for Romantic Hotel of the Year 2014 at the Scottish Hotel Awards ceremony in Edinburgh on Sunday night!

The Kennedys

  • Stayed: April 2014, travelled with friends
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1  Thank A-Canny-Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear A-Canny-Man,
Thank you very much for taking the time to wright a review of your stay. It's wonderful to hear such lovely comments. We all hope to welcome you back again soon.

Kind Regards

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460 - 466 of 1,046 reviews

Reviewed 28 April 2014

Had an overnight stay and wished it could have been longer. Beautiful hotel, staff very friendly and welcoming. The evening meal was delicious.. probably one of the best steaks I've ever had! A relaxing spa treatment in the morning, finishing with a 3 course lunch. Will definitely be returning, for a longer stay next time.

  • Stayed: April 2014
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2  Thank dawnnkaylz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear dawnkaylz,
Thank you very much for taking the time to wright a lovely review of your stay, we are very happy you enjoyed everything, especially the steak! We do hope to welcome you back with us, hopefully for a longer break next time.
Kind Regards

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Reviewed 23 April 2014

Stayed here with my sister after getting a fantastic deal via Facebook/eBay (keep a look out for these, they are always great value for money). I have stayed here twice previously and pleased to say the welcome at reception was still as friendly as ever. My sister & I both had facials at the spa which were very good. We used the spa facilities which were very enjoyable. We dined in the rooftop restaurant - the food was incredible!
Our room itself was relatively well appointed, and bathroom very nice. The room was very clean also. The only downsize was the bed itself - very small to share and not very comfortable - mattress was very soft (not great for my bad back). This was the only downside of an otherwise enjoyable stay.

  • Stayed: March 2014, travelled with friends
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1  Thank ClaireB1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear ClaireB1982,
Thank you very much for taking the time to wright a lovely review about your stay, please do keep up to date with us via Facebook for our latest offers. We are very pleased you & your sister enjoyed everything, I am sorry that the bed was not comfortable for your back. We do operate a continual program of improvement & without your feedback this wouldn't be possible.

Kind Regards

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Reviewed 22 April 2014

We stayed in the Lodge of Knock Castle for a friends wedding. We had booked the lodge as we were going with a group of friends. The Lodge had access to a communal kitchen which had a fridge and self catering facilities which would have been great if you were staying for a few days. Our bedroom was spacious and clean with tea/coffee facilities and water supplied The main hotel has a lovely setting (the sun was shining which helped) and from the rooftop terrace the views are stunning.

The meal we had at the wedding and breakfast in the morning was wonderful and all the staff were friendly and helpful.

I would return to this hotel for a weekend break.

  • Stayed: April 2014, travelled with friends
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1  Thank Caitkirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear Caitkirs,
Thank you very much for your lovely review, we are very happy you enjoyed your break away for such a special occasion. We do hope that you will return & please do take that lovely weather with you again next time!

Kind Regards

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Reviewed 20 April 2014

a most enjoyable dinner of the highest calibre my husband and i enjoyed a fantastic meal of 7 courses could not fault anything staff were perfect and a lovely atmosphere im glad we have fornd this amazing place thanks to all the staff.

  • Stayed: March 2014, travelled as a couple
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1  Thank Louise Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear Louise Q,
Thank you very much for taking the time to wright a wonderful review, I will pass on your thanks to all the staff & we hope to see you again soon.

Kind Regards

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Reviewed 19 April 2014 via mobile

First time away with the wife without the kids for many a year! KC was the perfect retreat for us as peaceful ( no kids anywhere!) Had a great welcome & was shown to a magnificent suite ( The Drumond). Amazing bathroom in a turret and an extremely comfortable bed. we spent the afternoon in the 3 acre garden enjoying a cool crisp bottle of white wine before having a swim jacuzzi and steam prior to dinner.

The evening meal was quite superb - sitting in the roof top restaurant as the sun set. Would def recommend to anyone looking for an escape to somewhere that has all those little extras delivered with a personal touch and serves up really good food! We will be back!

Stayed: April 2014, travelled as a couple
1  Thank MCGlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, Front Office Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 8 June 2014

Dear MCGlas,
Thank you for taking the time to wright such a lovely review about your stay, we are so happy that you had a superb & well deserved break with the family. We look forward to welcoming you back to Knock Castle.
Kind Regards

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Reviewed 19 April 2014

This is a difficult place to review because our stay began amazingly but ended very badly!

We booked 1nights stay with dinner bed and breakfast and a spa treatment each.

The massage was lovely. Our room was beautiful. The food was delicious and the staff were friendly (with the exception of the first receptionist we met who was rather rude).

Unfortunately our romantic break away at Knock Castle was ruined when we had the displeasure of meeting the owner/manager Jason Henderson.

We queried our bill while checking out as it appeared to be substantialy more than we were expecting to pay.

The receptionist was unable to work out what was wrong so called on the help of Mr Henderson. From the offset he was confrontational and rude. He seemed unwilling to listen to us, implying that we were trying to get somthing for free and he then had the audacity to brand us as 'trouble'.

Mr Henderson was unable to see that we had infact been overcharged by £120!

We eventually got a refund a week after our stay when I had made a phone call and sent a couple of emails.

Two weeks after our stay we are still waiting for an apology!

Mr Henderson appears to be a Jekyl and Hyde character.

I am sure you will have a pleasant stay at Knock Castle as long as you do not question anything or have the misfortune of meeting the owner.

We will not be making a return visit!

  • Stayed: April 2014
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18  Thank MEForbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this reviewResponded 11 May 2014

I am very sorry you feel the customer service was terrible and i am very sorry you felt it was Ok to swear at the receptionist , when i arrived at reception after the receptionist came to me nearly intears i did try to speak to you in regards to the bill but i was met with more swear words which im sorry but i really do not feel is acceptable in any Hotel .
I do admit there was a mistake on the bill which was later corrected but this could have all been avoided if people didnt feel its ok to be abusive to Hotel staff.

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Additional Information about Knock Castle Hotel & Spa

Address: Drummond Terrace, Crieff PH7 4AN, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Crieff
Price Range: £116 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Knock Castle Hotel & Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
If you are looking for great Scottish hospitality, award-winning food, stunning countryside and a luxurious country retreat, Knock Castle has it all. You could be in search of a quiet meal out together, a weekend break in the heart of Scotland, an unrivalled wedding venue or a great place for business - you’ll find we offer exactly what you require and real value for money. ... more   less 
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Also Known As:
Knock Castle Hotel And Spa
Knock Castle Hotel Crieff
Knock Castle Hotel & Spa Crieff, Scotland

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