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“Poor attitude” 2 of 5 bubbles
Review of Knock Castle Hotel & Spa

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Knock Castle Hotel & Spa
Ranked #1 of 3 Hotels in Crieff
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Poor attitude”
2 of 5 bubbles Reviewed 30 June 2014

Lovely building, over-priced for what you get, insufferable attitude from management, they don't respond well to any questioning or criticism, however mild or justified. At £199 per night you expect something a little more refined when it comes to service, not Fawlty Towers

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
17 Thank T S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
Its really sad that people would feel the need to take advantage of this review site when they have not even stayed at the hotel in question only because the see the hotel on a television program then decide to be detrimental to the hotel and all the hard working staff. Just so sad really its people like this that just devalue this site and what it is actually here for.
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980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Alyth, United Kingdom
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

My husband and I loved this place. The food was outstanding and everyone was really friendly and helpful (including Jason's Dad with whom we enjoyed a great chat after dinner. ) We got a tour of the various rooms and promised to treat ourselves to an upgrade when we return. I m sorry to read negative reviews about this place. This does not match our experience at all. A very professional, great quality establishment offering everything you want for a luxurious stay. In all our travels, I have almost always found that saying something at the time - direct to the management - is by far the best way to deal with complaints. In 99.9% of cases - staff do want you to have a time and would far rather you tell them if something is wrong so that they can put it right!!

Room Tip: Modern rooms are perfectly nice but the older rooms in the main house are really unique:- full of ch...
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  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
Thank you very much for your kind words and i will be sure to pass them on to the rest of the team and we will look forward to welcoming your return
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

This was our first stay at Knock Castle and it certainly won't be our last! Where to start? First and foremost the staff were superb! So attentive and accommodating. They really went above and beyond! Nothing was too much trouble! The rooms were clean, comfortable and cosy. The biggest surprise for us was the food! We never expected such a high standard of cuisine! Jason (head chef and owner/manager) really gives it the personal touch when he comes to feeding his guests! He kindly tailored his already amazing menu to meet the dietary requirements of some of our party and produced some of the best food I've eaten in a long time! Truly unexpected and worth a visit to just dine at the Castle! The Spa facilities were an added bonus! The Spa treatments which we had were really superb! A big thank you to the expert therapists who looked after us all afternoon! Knock Castle is charming and charismatic and set in a beautiful location but what sets it apart from it's perhaps more 'renown' neighbouring hotel is Knocks 'personable' touch. All the staff made you feel more like you were an old friend revisiting rather than a guest! A truly pleasurable stay!

Stayed June 2014, travelled with friends
Helpful?
Thank Rachael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
Thank you Rachael for providing us with your positive feedback and we are all very happy that you enjoyed your stay with us and will hope to see you both again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 June 2014 via mobile

Had 2 nights here this weekend. We were welcomed by a cheerful & very friendly receptionist then taken to our beautiful room. We loved the swimming pool & jacuzzi, it's set in the lovely garden. The staff are great & couldn't do enough for you, highly recommended dining in the restaurant we had a brilliant meal. Breakfast was lovely too. We will definitely be back :)
Thank you to all the staff

Stayed June 2014, travelled as a couple
Helpful?
Thank Barbara1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
We are all very happy that you enjoyed your stay with us i must say it was a pleasure to meet such nice people, i will pass on your comment to the rest of the team
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Paisley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We have stayed here at Knock Castle several times. The rooms are clean and fresh with good quality showers. The food is excellent too. Staff are very friendly and helpful. The location is perfect for that get away from it all. Bonus having a swimming pool with sauna and steam room to relax. There is a mini cinema too. We have had half our treatments which are fantastic and relaxing. Would highly recommend to anyone looking for a nice romantic break.

Room Tip: Just ask for best room at best price!!! They will listen to you.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank malslambchop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
Thank you very much for providing us with your wonderful feedback and we are all really happy that you enjoyed your stay with us and we are glad you enjoyed the facilities that we have
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

We have just left having spent two nights for a friends Hen weekend. The friendliness, professionalism and service of all the staff was exceptional. We met the owner Jason who is also the chef, a natural host who has created a friendly and intimate environment. We had an amazing 7 course meal on the Friday. Every course impressed us but the scallops were the best we have had (hand dived from Scrabster). Beyond conventional service the staff kindly set-up the summer house for us to have drinks which provides a lovely context with great views. We all had spa treatments and again were some of the best we've experienced. One suggestion would be to inject some character into the new wing. The hotels standout feature is the rooftop restaurant, with a large balcony, that offers stunning views. Highly recommended for couples or groups and provides a welcome contrast (more intimate feel) to the nearby crieff hydro but you can still utilise its activity centre. Tracy & Fiona

Stayed June 2014, travelled with friends
Helpful?
1 Thank EdinburghHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
We are very happy indeed that you had such a wonderful stay with us and we are more than happy to look after the guests such as yourselves and we really hope to see you all back in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 June 2014

I came here on a girl's weekend with the other two Helens, and we had an absolute ball! The staff cannot do enough for you, the food is beyond delicious, and the hotel itself is beautiful. I had the top of the range gym to myself all weekend, the facilities were spotless and we got in tow with some other guests who all had a fantastic time. David makes the most fabulous cocktails, Jason is the host with the most, and Emma is the most gorgeous helpful receptionist I have ever met! The girls in the restaurant are friendly, well turned out and genuine! Visit Knock if u can!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank helzk9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Knock Castle Hotel & Spa, responded to this review, 1 July 2014
Thank you very much for your kind words and we are all very happy that you enjoyed your time with us. I will be sure to pass on your comments to the rest of the team and will look forward to seeing you all sometime in the future .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Knock Castle Hotel & Spa

Property: Knock Castle Hotel & Spa
Address: Drummond Terrace, Crieff PH7 4AN, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crieff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Knock Castle Hotel & Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
If you are looking for great Scottish hospitality, award-winning food, stunning countryside and a luxurious country retreat, Knock Castle has it all. You could be in search of a quiet meal out together, a weekend break in the heart of Scotland, an unrivalled wedding venue or a great place for business - you’ll find we offer exactly what you require and real value for money. ... more   less 
Reservation Options:
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Also Known As:
Knock Castle Hotel And Spa
Knock Castle Hotel Crieff
Knock Castle Hotel & Spa Crieff, Scotland

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