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“Misleading”

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Crieff Hydro Hotel and Resort
Ranked #3 of 3 Hotels in Crieff
Certificate of Excellence
scotland
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Misleading”
Reviewed 7 August 2008

We stayed at the hotel for 2 nights with our four children and have
to say that the room we were allocated bore no resemblance to any on their website.


It was explained to me that our room would be in the Leigh annexe right next to the hotel, this would have been ok if weather was good but it was pouring with rain. I was also assured that its standard would be as the rest of the hotel. Don't think they would have four stars if this was true!!

The room itself, room 90, was enormous. Plenty big enough for our family. The decor however was extremely dated and the carpet was stained. Their was a musty, "old " smell especially in the grubby chests of drawers and wardrobes. The plastic bath panel was cracked and the shower had a mind of its own.

We had booked the Meikle restaurant for our first night and this too was a massive disappointment. Stuffy and with no atmosphere the lobster was the worst I had ever eaten and the wine list simply an over-priced selection of tesco's range. It was also a bit disconcerting to see people "dressed" for dinner in jeans and fleecy tops. Dress code??

We have never stayed in a four star hotel before where there was no guest information in the room, and when my husband cut himself, no plasters available to purchase at the shop or from reception.

These were the bad points. There were many good I am glad to say.

The kids club is excellent, special mention to Tracey who was able to convince my club-shy younger two that it was worth a go. They loved it.

The Brasserie on our second night was fantastic. They reserved a booth for us when requested and the food was exceptional. Again special mention to our waiter Riann though I have to say that, contrary to some reviews I have read, every single member of staff we dealt with was polite and courteous. I was even acknowledged passing on the stairs on more than one occasion.

I would definitely like to go back to the hydro as the facilities are so good. Our eldest two actually spent an entire day in the pool, coming out only to collect their packed lunches before heading back. My problem is with our accomodation. I was told that this is the only room big enough for a family of six. They would not allow our twelve and thirteen year olds a room of their own and so I wonder if this would then exclude the larger family who, like us, are looking for a true four star experience.

  • Liked — brasserie restaurant and excellent pool for kids
  • Disliked — room
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bonvoyagescotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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France
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 August 2008

We booked the Crieff Hydro for just one night, having flown in to Edinburgh and making our way up to Aberdeen for a holiday. It's an immense site, with fantastic amenities for all ages which our one night stay didn't really do justice to, and the room was fresh and nicely decorated. But ...

When we booked we were told to book the child care early as it was school holidays, so we did - no problems there. When we checked in they also reminded us about the childcare. What we weren't told was that we should book the restaurant too, and no reminder of that when we checked in. So to go down to dinner and be told there was no chance of anything to eat for another 2 hours with a 4 year old and a 3 year old in tow was a bit of a bummer. To their credit the staff at the restaurant told us that we could eat at their sister hotel which was a 10 min walk away, they called ahead and booked us a table. In fact, the dining room at the Murraypark was wonderful. Beautiful dining room, very calm and pleasant setting, excellent staff and great food.

The other small niggle was that as part of the package the children were entitled to packed lunches, but we were never given the vouchers. We had checked out but the vouchers were there sitting in the room pidgeon hole. I know these are small things but for a family resort they are things that should have been automatic.

Having said that, I would recommend the hotel and would like to go back to take advantage of the diverse amenities. Plus the staff at Big Country were incredibly friendly and put the children at ease.

  • Liked — Immense site and facilities.
  • Disliked — Breaking my suitcase wheels in the small elevator.
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Jbee832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford, Ontario
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2008

This hotel is overpriced, dirty, badly needs a renovation. The rooms are not nice at all.

We took the food package with our two kids, the food is very average.

The activities are very overpirced,

  • Disliked — rooms badly need a renovation, lobby ares are dirty
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank itravel98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twickenham, London
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 29 July 2008

We booked at the last minute and I have to say the hotel entirely met our expectations. Sure, there are a few frayed carpets here and there but nothing too obviously tatty, especially considering the footfall. All the facilities we tried were excellent and, crucially for us, the staff were exceptional. This alone made our short stay a pleasant one. Mention needs to be given to the Murray Park Hotel, situated just outside the gates to the main complex but a part of the Hydro so food and drink taken there can be booked to the room in the main hotel. This too, had excellent staff and a much more intimate dining experience that suited us as a couple perfectly. Given the opportunity we will be back again.

  • Liked — Facilities and staff
  • Disliked — Some bits in need of refurb.
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank howardwarwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 July 2008

We stayed in one of the 5* clucrieff cottages in October 2007. It was a detatched norwegian style house and it was beautiful plent of space for our family of 5 and everything you need is there.
The hotel it;s self is in need of a face lift but the perfect place for kids. We self-catered for breakfast and lunch and the first night we went into crieff and had a pub lunch which was good. The second night we ate in the restaurant in the hotel and had a lovely meal.
The attraction to this hotel for us is the activities during our stay we did the following -
Went on walks
Played disc golf
Pitch & Put
Swimming
Crazy Golf
Quad Biking
Horseriding
Hotel Treasure Hunt
and we were only there for 2 nights!
We are returning to crieff again at the end of July 2008 with another family but this time staying at the sister hotel Murraypark will review when we get back.

  • Liked — The whole house was beautiful
  • Disliked — Not much lighting along the forest track to the house
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank PCEYES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inverness
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2008

"We have been going to crieff for a long time and never once has it faulted. It is great for the kids (13-15) they love it !. I recommend the self-catering it gives you more freedom and is great for a dog. Beatiful scenery and walks for the familly. There is also a lot of wildlife to be seen. The facillities are quality standard and very clan. Loads of organised sport and activities witch are very social. The golf centre is excellent. I strongly recommend it for any familly in need of a holiday.

  • Liked — friendly staff
  • Disliked — nothing
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank dave-m994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunfermline
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2008

Stayed at the hotel for two nights to celebrate my 40th Birthday with my husband. Our accommodation was comfortable and clean, food excellant in both restaurants. Staff all very helpful from Reception to bar and restaurant. I would definately recommend this hotel to family and friends as it was so relaxing and surroundings pleasant to walk around. We have stayed before in a chalet this time in the hotel and our stay was just as enjoyable as before.

Breakfast standard was so good we had too much to choose from and was replemised even though we had breakfast late in the morning which was nice to see.

Well done to all staff who make it so enjoyable to stay and will be back hopefully for longer next time!

  • Liked — Quality of Rooms
  • Disliked — Nothing
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buzz68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crieff Hydro Hotel and Resort

Property: Crieff Hydro Hotel and Resort
Address: Ferntower Road, Crieff PH7 3LQ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Crieff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crieff Hydro Hotel and Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
Arguably the most comprehensive family resort in Scotland, 4 star Crieff Hydro is centrally located in its own 900 acre estate with an unrivaled range of leisure pursuits for all ages. Choose from over 40 on-site leisure activities and take advantage of inclusive daily childcare for 2-12 year olds in the 700m2 kids club. Extensively redeveloped from top to bottom, Crieff Hydro is only an hours drive from both Glasgow and Edinburgh. ... more   less 
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Also Known As:
Crieff Hydro Hotel Crieff
Crieff Hydro Resort
Crieff Hotel Hydro
Crieff Hydro Scotland
Crieff Hydro Hotel And Resort Scotland

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