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“Very nice”

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Crieff Hydro Hotel and Resort
Ranked #3 of 3 Hotels in Crieff
Certificate of Excellence
Reviewed 18 July 2009

My husband used to stay at this hotel when he was a child with his family on occasions, and when we visited over Easter it was the first time he had returned in 15 years.
Apparently, little has changed – and this is a good thing!
Our room was a good size overlooking the rear of the hotel. The food was good, with a choice for dinner in either the Brasserie or the more formal Meikle restaurant. You need to book the Meikle in advance, but it is worth it. You can easily spend a day taking part in the activities the hotel has to offer – the Ceilidh traditional Scottish dancing lessons in the afternoon was probably the most fun, which you can put into practice in the evenings after dinner. For a small premium we played bowls and croquet. There are two swimming pools – a normal one, and a Victorian one (which costs extra and is for adults only).
The town of Crieff is not huge (and for my husband it was more about reminiscing), but there are many things to do in the local vicinity – plenty of pretty countryside walks, and in driving distance there is Scone Palace and a whisky tour.
I liked the atmosphere of the hotel and got the feeling is must have been awesome at one point in history, with tall ceilings, wide corridors and a pretty ballroom. I also got the strong impression that this is a family-oriented hotel.
If there was one thing we were not happy with it was the unannounced fire drill. When we phoned reception to find out what was happening the very rude woman at the end of the phone told us we should have known about it already as there were signs everywhere – there weren’t! Another incident was when we came to settle our bill we found that another customer’s bar bill had been attached to our room, which we would not have realised had we not checked. Fortunately, the hotel agreed and refunded our money with minimal hassle. Three more things – first, although the hotel has wifi, it costs a fortune to use; second, parking was a problem – I can imagine finding a space will be difficult in the summer; third, the safe in our room did not work and the man sent to fix it was unable to. But these are small things.
We will definitely be staying here again in future, and I look forward to it.

  • Stayed: April 2009, travelled as a couple
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1  Thank Christina2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,847 - 3,853 of 4,039 reviews

Reviewed 10 July 2009

get to bfast early - before 8.30
do not book the Brasserie - overated, poor value for money and food standard unacceptable for the prices charged

  • Stayed: June 2009, travelled as a couple
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1  Thank AGR77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2009

Well situated for touring with many amenities from swimming and horse riding to golf.
The rooms in the main building are of variable standard and some on the third floor are unacceptable for double/twin occupancy due to their small size and intrusive eaves. It is strongly recommended that on booking in the room allocated should be inspected before accepting it. The lifts are inadequate and do not serve the third floor.
Breakfast was good but other meals appear to be of a lower standard and I heard at least one complaint of poor service.
Car parking is chaotic; due to the number of non residents (casual users of the many facilities, wedding parties, conferences and so on) it can be difficult to find any spot never mind a conveneint one.

  • Stayed: June 2009
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1  Thank hasseb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2009

Took Hubby for Fathers Day and was really impressed. Its a busy hotel, packed full of kids, familys. weddings, etc - and felt full, but we had a great time.

The hotel is an old building which has been added to several times. Its in good shape, the grounds are lovely and kept well. Fab play area (with a yucky dead bird in it) behind the fountains in fornt of reception.

The kids club is fantastic and really good value for money - my kids have never been to one on holiday before, and ran in without a backwards glance and the staff were nice and gave us the impression that they know what they are doing. In fact generally the place is excellent for kids.

Restaurants - we were originally booked in the Meikle which is the standard fare restaurant - a v dressed up affair, very beautiful room, and romantic, but the menu was a bit boring for us, so we changed to the Brasserie, which was ace, v contemporary but yummy. Good wine. We had a babysitter sit the kids in our room, which was great. Had breakfast in the Meikle on fathers day morning - delicious. Great service.

We had room 74 which is an exec family room on the ground floor, huge king sized bed and then bunk beds tucked around ther corner, beautifully decorated, not oodles of room, but hey ho we weren't in there that long. Not a great view over the air conditioning units above the lagoon pool, but we were ok with that. Flat screen TV for us and another one for the kids. Our one had a DVD hooked up. Our portable DVD went into the kids tv no probs. Lovely clean bathroom.

Lagoon pool for kids is ok - bit small and it could do with a lick of paint and a bit of a spruce up. Kids hour between 3pm and 4pm. Good towels and showers. They have free hairdryers which is good.

Didnt go in the spa, but it looked fab. No kids allowed in there.

Had a good walk and a look at the self catering lodges - I would go for McJames for teh views. They are really good.

We will definitely go back for longer and would definitely recommend to failies with kids - ours are 2 and 4 - it was great value for money. We went to Peebles Hydro a month ago and liked it, but this was 100% better.

  • Stayed: June 2009, travelled with family
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3  Thank FamilyMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2009

Stayed at the Hydro for a couple of nights over father's day weekend. Hotel was very busy with families but also two weddings. My first impressions were not at all good. Our booking was correct and the service at the reception was quick and polite however the minute I started walking up the stairs to our rooms the shocking state of the carpets hit me. They were absolutely filthy with what appeared to be chewing gum stains all along them. This was repeated throughout the hotel and noticeably worse in older parts. The floorboards throughout the hotel were squeaky and the floors uneven.
We had paid extra for executive rooms but apart from a jar of sweets and a newspaper in the morning there appeared to be no difference to the standard rooms nearby. The bathrooms did appear very new with an excellent shower and plenty hot water.
We ate in both restaurants (we booked them a week before arriving although there was no record of our booking when we arrived) and would have to say our meal in the brasserie was better than the meikle. The brasserie had a nicer atmosphere, a bit brighter and with a reasonable choice on the menu. Our meal in the meikle was awful. We were placed on a seriously dark table and were rushed through our 3 courses. The whole meal starters, main course, deserts and coffee took less than an hour. The food was over cooked and the selection was very poor. We found as in another review below that although there were lots of waiters around it was impossible to get their attention to order more drinks, sauces etc.
The service at breakfast was haphazard with toast arriving 20 minutes after the teas and coffees but the self service selection was reasonable.
My overall impression was of a scruffy, old fashioned hotel which needed an intense power clean. Much of the furniture was battered and worn and needed replaced or recovered at least. The facilities are surely what bring people back as it was certainly not the food or the service. Car parking was at a premium and I saw an elderly couple having to push a wheelchair up a dirt part five minutes walk from the front door. Shocking. The kids club did seem to be running a tight ship however.
Won't be back.

  • Stayed: June 2009, travelled with family
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1  Thank Jock'sBrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2009

I booked Corrie Cottage for a family hol with my parents, partner and small children for 5 nights. The Cottage was fantastic, having been recently refurnished, just like a showhome and I can't really fault it. However, we had booked family meals at The Brasserie which were both very disappointing. From first impressions you would think that everything about the resort was tip top but the food was a real let-down. Things were over-cooked or had been kept warm on the side, late to arrive even though the restaurant was nearly empty and the orders were incorrect on occasions. It was clear that a new team of waiting staff was being trained and shadowing permanent staff but as there were twice the usual amount of staff you would think that things would run smoothly. All the new staff we met were south african and it was a job in itself catching staff's attention and even then requests were not met - just simple things such as ordering ham and cheese sandwich and only having cheese in it.
When we arrived at the resort we were given details of discounts and deals for self catering guests. These included buy one get one free full cooked breakfast. Upon travelling to the hotel we were informed that this was only at one particular restaurant and so did not apply and that we had to pay nearly £10 for each breakfast - we were not impressed.
On our last day we had coffee and cake at the Winter Gardens cafe which was no better and our cakes were stale. As the food was not cheap it just seemed a complete rip-off. We ended up going into Crieff to eat out. I'm just glad we hadn't booked dinner,bed,breakfast.
The best part of our stay was definitely the Big Country childcare suite. My 3 year old went every afternoon and loved it - the staff were brilliant - childcare over 2 yrs is free but we had to pay £30/afternoon for 3 hrs childcare for my 20 month old daughter - but she enjoyed it too so that was fine. The swimming pool was great for the kids by the way.
The one thing which did annoy us was that the hotel was taken over to host a social worker conference - 2 restaurants were closed and we really felt like the only people that weren't at the conference! On our last day my daughters were the only children at Big Country.
The price for 5 nights during the week was £500 - the hydro have just contacted me to say that we could book the same period plus a weekend at the same cottage for £1030 which I find an unbelievable rise in prices - we will not be returning!

  • Stayed: May 2009, travelled with family
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1  Thank trufflegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2009

Just back from a weekend to this hotel. I called to ask for a room with no stairs to it and near a lift,after leaving a message for this request they called me back to say it had been passed onto reception. When I arrived found that the allocated room was 252 which was yes near the lift but on a landing about 10 steps up to this so not suitable. Back to reception told that the accomodation dept had not passed on the message . I had asked on check-in!!! We were then given a room on the ground floor which was quite a way from reception room 75. Nice room but dust collected behind the door was not new, on a dailyy basis all they did was make the bed and change towels when requested to. Refilling our tea tray was haphazard .
Children everywhere, there was no getting away from them. We do love children but not a hotel to go to at the weekend as it is obviously the time everyone goeswith samll families. The other thing was Scottish Country dancing every day Friday through to Monday in the Ballroom Practice during the day and every evening. I like to watch but there was not any seating for that purpose 5 chairs available. All chairs etc had been removed to accomodate people dancing. The winter logarden was taken over by the guests taking part in the dancing so it was really out of use to anyone else during the evenings too. We found a lounge next door but no one arround to ask where the lights were so we left when it got dark. Not enough seating for guests who want to sit and watch the world go by and have a drink in the recetion area on ground floor
Lovely weather and the staff closed the outside of the brasserie early so you could not sit out and have a drink after 5.30 -6pm what a waste.

Food choice was restricted and I would not have been able to eat here more than a few days and have a choice to suit on every evening. Meals in generel well presented service good but had to return meal on 2 occasions as it was cold. Brasserie was worse that Main dining room. Noise here was deafening as it was the one advised for children, when children were not the problem the music was. Staff well trained and helpful.
Very busy hotel, too busy for us if we return we would definated go self-catering if the price was right, it reminded us of Centre parc but with older accomodation and trying too hard.

  • Stayed: June 2009, travelled as a couple
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2  Thank May F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crieff Hydro Hotel and Resort

Address: Ferntower Road, Crieff PH7 3LQ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Crieff
Price Range: £75 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crieff Hydro Hotel and Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
Arguably the most comprehensive family resort in Scotland, 4 star Crieff Hydro is centrally located in its own 900 acre estate with an unrivaled range of leisure pursuits for all ages. Choose from over 40 on-site leisure activities and take advantage of inclusive daily childcare for 2-12 year olds in the 700m2 kids club. Extensively redeveloped from top to bottom, Crieff Hydro is only an hours drive from both Glasgow and Edinburgh. ... more   less 
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Also Known As:
Crieff Hydro Hotel Crieff
Crieff Hydro Resort
Crieff Hotel Hydro
Crieff Hydro Scotland
Crieff Hydro Hotel And Resort Scotland

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