We were recommended the Famous Bein Inn by friends and were looking forward to eating here. We each ordered a roast beef sandwich and soup at £7.95 per person. The soup was good, but the sandwich contained just one thin and small slice of dry roast beef with lots of gristle and fat, between slices of toast, burnt on one side and untoasted on the other. The drinks were also expensive compared with other local pub-restaurants. We expressed our disappointment when we'd finished, only to be told by the manager that we should have complained when the food arrived, something I'd normally only do if the item was obviously inedible or unsafe to eat. We just thought this was very poor value for money, at £2.50 in a fast-food joint, it would have been OK. The manager then said she would send us a voucher for a future visit, which I would have gladly accepted as a gesture of apology, some other diners seemed to have better fare. But this never arrived: the manager obviously really doesn't care anything for customer service or value for money. Our friends have told us they will never recommend the Bein Inn again to any of the customers of their business.
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- Also Known As:
- The Famous Bein Hotel Glenfarg
- Bein Hotel Glenfarg
- The Famous Bein Inn Glenfarg, Scotland