We have stayed here twice before and it was wonderful great. but when we went again this year it had seemed to hsve gone down hill, we had asked for the room that we had last year, but was greeted with a very terse reply from the receptionist that it wasn't available!!!
As we had come on a coach trip they tried to put us down-stairs away from the usual guests and as I'm disabled I couldn't get down there so we told them and very reluctantly they let us use the normal dining room, as we have done every other year.
about 4 people that usually come on the trip also refused to go downstairs like second class citizens but they still had to come upstairs for their food (so why put them dowstairs in the first place).
The room we had was a very basic room (not very clean) just off the main corridor with people passing by all the time and standing in the corridor talking and making arrangements for the next day.
The following night we had returned back late from the tattoo and went straight to bed, only to be kept awake by a disco, when I rang reception I was told that it would end at 01.00am so we had to wait till it had finished.
I found that it was not as good as other years.
So we shall certainly think twice about going again next year.!!!!!!
I agree that the staff and manager would benefit from a course on people skills.
- Official Description (provided by the hotel):
- This commended 145-bedroom hotel is ideally located only 1 mile from Glasgow International Airport (not in flight path), 5 minutes from Braehead Arena & Shopping Centre, Xscape Leisure Park and 10 minutes from Glasgow city centre. The hotel now boasts 97 rooms of the modern, contemporary club style. A new guest lift has been installed to service 3 floors of bedrooms; facilities also include 3 bars, Carverie, Bistro and Gourmet restaurants with weekend entertainment and an exclusive leisure club. ... more less
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- Also Known As:
- The Glynhill Hotel And Leisure Club
- The Glynhill Hotel & Leisure Club Renfrew, Scotland
- Glynhill Hotel