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“Really poor attention to detail...”

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The Glynhill Hotel & Leisure Club
Ranked #3 of 3 Hotels in Renfrew
Reviewed 1 January 2014

On first appearance the hotel looks great, the reception staff were really nice.

However, we opted for the carvery evening meal - absolutely revolting , the food had clearly been on display under a hot lamp for sometime and probably been brought out to several carvery's - really dried out. I had some cannelloni ... Avoiding the old dried up meat at all costs....it was the strangest cannelloni id ever had, made me feel quite sick. The cutlery was grubby, lipstick on glasses, dirty napkins under table from previous guests. We had milk given to us in a jug...no exaggeration....there was old dried milk stuck around the inside of jug...yuk.

I went to the gym, the changing room is extremely dirty, big fluffy dust balls clinging to the corners and around the lockers , so much in fact that I avoided the spa and swimming pool as I was concerned about the germs that would probably be around there.

It's like a really lovely hotel that's had it day and the management are clearly focusing on other issues, maybe getting in as many coach trips as poss - good luck to them and fingers crossed there's no outbreak of sickness for all these older people visiting the dirty hotel. Pics attached.

  • Stayed: December 2013
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1  Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 - 697 of 1,063 reviews

Reviewed 27 December 2013

Treat for my mum an dad christmas dinner at this hotel they had very bad service wine put on the table not even opened they waited a long time for food an drinks the young waiter never had a clue what he was doing. The food was awful !

Stayed: December 2013
Thank Clive F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013

We have stayed here twice before and it was wonderful great. but when we went again this year it had seemed to hsve gone down hill, we had asked for the room that we had last year, but was greeted with a very terse reply from the receptionist that it wasn't available!!!
As we had come on a coach trip they tried to put us down-stairs away from the usual guests and as I'm disabled I couldn't get down there so we told them and very reluctantly they let us use the normal dining room, as we have done every other year.
about 4 people that usually come on the trip also refused to go downstairs like second class citizens but they still had to come upstairs for their food (so why put them dowstairs in the first place).
The room we had was a very basic room (not very clean) just off the main corridor with people passing by all the time and standing in the corridor talking and making arrangements for the next day.
The following night we had returned back late from the tattoo and went straight to bed, only to be kept awake by a disco, when I rang reception I was told that it would end at 01.00am so we had to wait till it had finished.
I found that it was not as good as other years.
So we shall certainly think twice about going again next year.!!!!!!
I agree that the staff and manager would benefit from a course on people skills.

  • Stayed: August 2013, travelled as a couple
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1  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

After booking we were issued with a list of rules and regulations........not exactly welcoming.
On arrival in our room I went to use the toilet only to find that it VERY clearly had not been cleaned. The toilet bowl was covered in excrement, absolutely filthy!
The manager Tom Semple was rude and obnoxious.
However the rest of the staff were apologetic, friendly and attentive.

Stayed: December 2013, travelled with friends
3  Thank Trisca500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

I had booked the Glynhill festive party dinner and overnight stay for 8 people, for my father's 70th Birthday as a special surprise celebration. The booking was made several months ago and many plans booked around it. Flights have been booked and paid , Limousine transfers for his arrival.
Now 12 days before the event , the hotel has called and spoke to my father regarding the booking for the 27th , ruining the surprise completely but also to inform us that they had cancelled the event as they had no other bookings , we were offered a much more superior meal in the restaurant but we were to pay more for the privilege on top of what we had already paid, Or the party night on another date , this was not an option as we had already plans for that date.
We have been completely let down and the hotel's matter of fact attitude has ruined what should have been a memorable time. The hotel manager has completely ignored my email highlighting our dismay. I certainly would Never trust this hotel with a booking in the future and would suggest its management and staff undergo a course on CUSTOMER SERVICE !

  • Stayed: December 2013, travelled with family
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5  Thank jammiex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

A small group of colleagues and I had a wonderful meal here arranged by the General Manager Tom Semple. We were very well looked after by attentive, polite friendly staff and enjoyed a beautiful meal, making this retiral lunch a very special occasion. Hope to see you all again soon Tom!

  • Stayed: November 2013, travelled with friends
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Thank MelMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

Visited the Glynhill with friends who live the other side of Glasgow, we go away for girly weekends regulary, but won't be choosing this hotel again, They have there own inhouse bar, called Harry's Bar. But don't venture in if your not local as as the bar staff won't serve you, as we found out, our faces didn't fit !!
When we complained we were told quite rudely that 2 of our party had too much 2 drink, even though this wasn't the case, we did leave the bar, Unfortunatly this was on the Friday night and we were there for the weekend. As you can imagine the Saturday night was full of different groups of people all having a great time, and although there was a few tipsy folk you didn't see them being refused service at the bar, wonder if this was because these were larger groups of people and to refuse them would mean empty tables...

Stayed: November 2013, travelled with friends
4  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Glynhill Hotel & Leisure Club

Address: 169 Paisley Road, Renfrew PA4 8XB, Scotland
Region: United Kingdom > Scotland > Renfrewshire > Renfrew
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Renfrew
Price Range: £60 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Glynhill Hotel & Leisure Club 4*
Number of rooms: 145
Official Description (provided by the hotel):
This commended 145-bedroom hotel is ideally located only 1 mile from Glasgow International Airport (not in flight path), 5 minutes from Braehead Arena & Shopping Centre, Xscape Leisure Park and 10 minutes from Glasgow city centre. The hotel now boasts 97 rooms of the modern, contemporary club style. A new guest lift has been installed to service 3 floors of bedrooms; facilities also include 3 bars, Carverie, Bistro and Gourmet restaurants with weekend entertainment and an exclusive leisure club. ... more   less 
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Also Known As:
The Glynhill Hotel And Leisure Club
The Glynhill Hotel & Leisure Club Renfrew, Scotland
Glynhill Hotel

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