I have just returned from an overnight stay with husband last weekend. We arrived rooms were nice, we booked to have a meal in the restaurant. Our starters arrived and were ok, we waited a long time for next course mine was fine my husband ordered the veal asked for potatoes and veg with his it came with rissoto which he asked to be returned by the time his meal came back I was finished he lifted his piece of veal and to his suprise the rissoto was hidden under the veal this time we asked to speak to the manager who apologised and said he would get him fresh meal again after another long wait it returned this time without the veg he had a salad this time he ate it but by this time he had lost his appetite and the fact we ate out meal separately. The manager offered us complimentary drinks which were brought to the table but unfortunately wasn't what we had been drinking all night so they had to take them back the bar person again apologised this is advertising as 5 star definitely not. Breakfast was nice went to check out receptionist said we owed £60 I said no had been paid in full she was not listening place was very busy just said to my husband pay it we will sort it later. We had booked through laterooms my husband phoned them from the car they assured us it had been paid and suggested he hold on the line and for us to go in to the hotel and he would speak to the receptionist my husband explained he had laterooms on the line to confirm it was paid she was so rude stating I don't not need to speak to them I can check on her system eh Why not do that when we said the first time suprise suprise yes we had paid it she said how embarrassed she was and could only apologise for our experience overall and assured us someone would contact us that was Sunday we are still waiting so what was supposed to be relaxing weekend was a disaster and as for there customer relations that is appalling.
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- Also Known As:
- Ingliston Country Club Hotel Bishopton
- Ingliston Country Club Bishopton, Scotland