I decided to take my mum for a spa as a surprise this week and was really disappointed with marhall. On arrival at the spa the lady met us and took our order for lunch and directing us to the spa cafe where the fun began. It was like a scene from faulty towers and the waiter could hardly speak a word of English to understand even our drinks, he then served us with cold lentil soup and when I questioned this he said "I don't understand" his colleague then explained they had no butternut squash left so gave us lentil instead??? The swimming pool and leisure facilities were very basic - the sauna had a notice outside advising part of it was broken, there was no jacuzzi and the music from the gym was blaring. The beautician that gave my treatments was completely inexperienced and struggled to tell me the names of the products she was using, not a patch on the Blythswood or Stobo and would never use it again even at half the price
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