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“Disapointed”
Review of Dornoch Hotel

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Dornoch Hotel
Ranked #6 of 6 Hotels in Dornoch
Reviewed 30 July 2014

We recently had a midweek break at the Dornoch Hotel
The hotel is in a great position overlooking the golf course and sea.
Like other reviewers we found the entrance hall full of character with a grand staircase. I agree some of the areas are a bit tired. But what can you expect from a hotel that can swallow up 4 coach loads of people plus 50 or 60 other guests. We had a sea view room which is worth the upgrade. Our room was clean and comfortable and the bathroom had recently had a fresh coat of paint.
We arrived 15mins. before the check in time but were told the room was ready but could not get the keys until 3pm. Like other arrivals we sat and watched the clock till 3. The receptionist said they were approachable at any time. I think she must have read other reviews.
The food was ok with choices each night, what you would expect when meals have to be cooked in bulk. The restaurant staff were polite but never smiled looking as if they were under strain All the time, they had straight sombre faces. The meals were served quickly sometimes they were on the point of running. I noticed sometimes they would stretch over people at one table to get to the one inside when there was room behind. On Thursday night on guest said to the waiter she did not like the meal and couldn’t eat it and didn’t want anything else. Friday had braised beef on the menu.
A lot of diners thought the meat was very tough; you had to actually saw into it with some force. Some must have had a tenderer piece and managed it. The man sitting next to me said he was frightened he would choke. A few diners sent it back and asked for another meal which they got.
Many plates were sent back with quite a lot of meat on them. No one came to ask about it or apologise. We were leaving on Friday along with many guests. My wife went to hand in the keys. She put them down on the counter, not too quietly since there was a heavy plastic key fob on them. The receptionist was sitting with his back to her. He did not turn round ok acknowledge her in any way.
After a couple of minutes she dropped them into the key box, again with a clatter and left.
Since a lot of guests would be leaving that morning somebody could have been at reception to ask if the stay had been enjoyable.
Can’t see us going back to Dornoch Hotel.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Nicky375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 21 August 2014

Dear Nicky375

Thank you for taking the time to review of your stay with us. We have taken on board your comments - during your stay with did have an agency chef running the kitchen who let us down and actually left our employment the day after the meal mentioned. As you will see from other reviews this is not the norm and we apologise for not meeting your expectations.

I would like to assure you that I did not intentionally ignore your wife on your departure. I can only assume that I was on a phone call when your wife approached the reception as I would never intentionally ignore any of our guests.

I wish you all the best for your future travels

Regards

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Reviews (470)
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287 - 293 of 470 reviews

Reviewed 27 July 2014

Beautiful location, such a shame that the hotel was so run down and dinners the worst we have ever experienced! However the staff were always polite and helpful . The coach drivers excellent and very knowledgable . Shearings organization appalling on the travel up and back horrendous , coaches amalgamating, meaning that people who paid extra were not getting there allotted seats , long delays in waiting for feeder coaches. Some of our clothes were wet in our suitcase on arrival and one poor persons suitcase went down south so that they had to buy more clothes until suitcase returned to them 3days later!! It took 15 hours to get to Dornock and 15 hours back! With no air conditioning on the feeder coach back home (on a very hot day).
We will certainly never travel with this company again ! They were very obviously ' cutting corners' all the time at the expense to there customers. So sad as many are very elderly.

Room Tip: Sea view,( not sure about the good room bit!) and make sure it is a quiet room and not just above th...
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank judymiles63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear judymiles63

Thank you for taking the time to write a review of your recent holiday with us. We are disappointed to read that you did not enjoy hour stay with us, I have passed on your review to the relavant departments as we look to meet our customer expectations at all times. I have also sent you comments regarding your coach travel to the company's traffic department as well.

Regards

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Reviewed 10 July 2014

Imagine a hotel in 2014 without showers. The Bay company is probably exploiting this old property with its dingy furniture and worn carpets by attracting many of the tours for seniors who are taking coaches on budget vacations. The bathrooms are cramped and the beds lumpy. At breakfast, they sat me near the work station where the employees were clanging dishes and cutlery. I tried to move but the waiter didn't understand English and so, it wasn't worth the bother. Location is good for the golf and about 50 pounds less than the Royal Hotel, but you get what you pay for. Dinners were overpriced and of inferior quality. There's a defunct pitch and putt golf course on the front grounds. The place that time (and the Bay company) forgot.

Room Tip: A room looking out toward the beach
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank strascino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, Front Office Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear strascino

Thank you for taking the time to reveiw your stay with us. We are disappointed to read that you did not enjoy your stay - I have passed on your comments to the relevant departments as we work hard to meet all our customers expectations.

Regards

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Reviewed 7 July 2014

just back from this hotel and had a lovely time, with national holidays. the hotel has a lovely position, overlooking the sea and golf course, and a short walk into village. the room we had was lovely, and overlooked yhe sea and golf course room 220. the room was spotless and well appointed. the entertainment was ok but not my cup of tea, and meals were ok for what we paid. we had a nice driver called kieth, who took us on some nice trips, all in all a nice break.

Room Tip: 220, nice room.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank gary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear gary s

Thank you so much for your lovely review of your stay with us. We are disappointed to see you didn't enjoy the entertainment but is very difficult to find entertainment that suits all tastes.
We look forward to welcoming you back in the future

Kind regards

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Reviewed 4 July 2014

An excellent hotel with an attentive and helpful staff. Hotel exceptionally clean. Food superb. Comfortable lounge and bar with evening entertainment. A large garden with picnic tables overlooking Dornoch golf course and beach.

Dornach itself is a pretty coastal village in N.E. Scotland on the road to John O' Groats. Splendid coastal scenery in a part of Scotland that gets exceptional good weather.

Room Tip: Sea view room
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear Peter W

We would like to thank you for your fanatstic review of your stay with us. We are so pleased you enjoyed your stay and look forward to welcoming you back to Dornoch and The Dornoch Hotel in the future

Kind Regards

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Reviewed 1 July 2014

At first sight the hotel is very impressive, as it sits in its own grounds with views over the Royal Dornoch golf course and the Dornoch Firth. There is plenty of car parking space.

The room was big with lots of drawers and hanging space in the wardrobe, twin beds and seating area, although the furniture had been a bit abused. the views over the Dornoch Firth were excellent. The bathroom was a good size, with bath shower, which provided a good hot shower.

The hotel had a good sized entertainment lounge and also a quiet lounge overlooking the golf course and the firth. The entertainment was first class and the bar staff were very friendly and efficient.

The dining room was a good size and we did not feel cramped. The service was a little slow at times, but there was a good menu and the staff were friendly.

During the summer, every Saturday evening there is a local pipe band plys in the village centre and is well worth the short walk to see and hear this. The road down to the Nigg ferry also takes in lots of interesting villages around this area, and of course ther is the Glenmorangie Distillery.

I enjoyed my stay at this hotel, and would recommend it.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear Douglas W

Thank you so much for your lovely review of your stay with us. We are delighted to read you enjoy all aspects of you holiday. We look forward to welcoming you back in the future

Kind Regards

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Reviewed 29 June 2014

We have spent a lovely holiday at this village and the hotel,the staff,food,and the accommodation were just lovely nothing was a bother. The village itself is quite charming, peaceful, and has its own Cathedral which is quite spectacular, The National Coach company we travelled with were very good although the planned outings could have been a bit more interesting as there are a lot more nice places to visit than what we were given, however this can easily be rectified,,,,,,,,,,,,,, we still had a lovely time, a local bus goes to Inverness and we spent a lovely day there also.
Well Done to a great coach driver also.

Room Tip: We did pay a supplement for a twin sea view room but this was well worth the money as it was a fabul...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ALAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesMoutrie, General Manager at Dornoch Hotel, responded to this reviewResponded 13 August 2014

Dear Alan R

Thank you for your lovely review of your stay with us. We are all so pleased to see that you enjoyed your stay. I have passed on your comments regards your excursions out to National Holidays,
We look forward to welcoming you back to Dornoch in the future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dornoch Hotel

Address: Grange Road, Dornoch IV25 3LF, Scotland (Formerly Bay Dornoch Hotel)
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Dornoch
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Dornoch
Price Range: £42 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Dornoch Hotel 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Set in its own grounds overlooking the Royal Dornoch Golf Course and the beautiful sandy beaches of the Dornoch Firth this is a truly grand and impressive building. The exterior of the hotel has recently undergone tasteful redecoration and on the inside you will be greeted by a fine sweeping staircase and a warm Highland welcome. From the relaxing Sun Lounge you can admire the superb views and watch the world go by or enjoy a drink in the wood-panelled Links Lounge Bar. For the more energetic, there is a (seasonal) pitch and putt golf course in the hotel grounds where you can enjoy a round to build up your appetite for dinner. The Four Seasons and Links Restaurants within the hotel offer great dining options. This is an excellent base to visit the remote scenery of the area and to explore the lochs, moorland terrain and charm of Scotland’s far north. ... more   less 
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Also Known As:
Dornoch Hotel Scotland

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