I visited the Trentham on Saturday 6 July with my family. As always the food was amazing, the steaks especially. The barman is really friendly as is the owner, but the waiting staff really could do with a bit of training on clearing the tables and their attitudes towards guests.
When the main courses arrived, 3 of us had steaks, the last main course to arrive was wrong. We had order the smoked haddock special and instead the battered haddock had come. When this was pointed out to the young waitress she signed, rolled her eyes and stomped back to the kitchen with it. We were all rather taken aback by this, she returned a few minutes later to say that the chef would prepare the correct dish, which was fine with us as we were in no rush. However, the attitude we felt from this waitress did put a slight dampener on the evening and cost her a tip.
Having worked as a waitress myself as a student I always note how the table is cleared and in this case stacking plates in front of people and leaning over them to grab things off the table was not exactly of a high standard. I appreciate that the waiting staff are all young and may be working there during school holidays etc but it looks nicer and is more pleasant if after a lovely meal your table is cleared properly. The abrupt manner that they come up to the table is a little off putting as well, a simple change from 'do you want dessert' to 'can I get any dessert for you' would really help.
I'm sorry to put anything down at the Trentham because the food is always fantastic, but with a few minor changes with the waiting staff the whole experience could be fantastic.
- Also Known As:
- The Trentham Hotel Dornoch, Scotland