My friend and I had checked into a room after Bonnaroo had ended two summers ago because we desperately wanted to sleep in a comfortable bed. Worst mistake.
We entered the hotel to a young girl sitting behind the counter who did not work for Quality Inn, but seemed to be a friend or daughter of an employee. When an actual employee showed up, she checked us into a room which had small red ants crawling around in the bathroom.
My friend and I were immediately disgusted and did not feel comfortable sleeping in a room with ants crawling all over the place. I phoned the front desk to notify the receptionist of the problem, in which the young girl who was not an employee answered the phone. When the real employee came to check out the room, she agreed that the ants were unacceptable.
My friend and I decided to leave, choosing not to stay the night. Before leaving I asked the receptionist if my Visa card would be charged for the one hour we were in the room for. She replied "no," that there was absolutely no charge for the hour that we were there.
Low and behold, a month later as I was checking my Visa statement, my card had been charged without my authorization, $40.00 US (which came out to over $50.00 Canadian), for the room I was in for less than an hour. I immediately phoned the hotel and asked to speak with a manager. The receptionist who answered said the manager was on vacation and asked if she could help with anything. I explained what had happened the night I was there, and after I was done explaining, the receptionist flat out denied everything I had just told her, saying she would not refund me my money, and that I was wrong about everything.
I was furious. I tried phoning two other separate times in an attempt to speak with a manager. The receptionist who kept answering would not help and offered different excuses as to why I could not speak with a manager. Each time I demanded my money to be refunded.
After three strikes I contacted my Visa company to report the unauthorized charge to my Visa. Quality Inn refused to communicate with me in order to solve my problem and wrongfully charged me for a room I spent an hour in!
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- Also Known As:
- Ramada Manchester
- Manchester Ramada