Sunday evening and we had the restaurant to ourselves, while the food was good it felt like being in a morgue. The staff didn't help in making you feel welcome, you had to go to the bar counter to order your food and then return to pay after, even though they spent the whole time restocking and cashing up. Restaurants are a Service industry, perhaps the staff need reminding of that. Given that we had earlier in the day tried to book a room for the night and told that it was fully booked, it was strange to find the place empty. We first stayed in the hotel not long after the premises had been refurbished and the then new owner was very enthusiastic. Perhaps her enthusiasm has waned, the restaurant certainly looked like it had lost its charm. Pity!
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- Also Known As:
- Cromarty Royal Hotel
- Royal Hotel Cromarty Scotland