Our classic car rally around the highlands had selected this hotel for a 2 night stay for some 140 participants and they must now deeply regret that decision. The hotel was dirty, shabby, out of date and with a staff (some of whom barely spoke English) inept and poorly trained.
The food was of the school dinners type, totally devoid of flair and culinary skills and it was no surprise to have a waiter lean over me to serve my neighbour, rather than take the trouble to walk round.
The service at dinner was decidedly shoddy and reminded me of a Polish truck stop.
A complaint to the lady Manager requesting an alternative room, such as the rather smart double room shown on their website, was to no avail, as I was told that they had only refurbished 3 rooms and they were already occupied. I showed her the 3 photographs I had taken in my room and she expressed surprise, shock and concern. One photo shows the filth in the corner of my bathroom. Another shows the dirty shelf on which I was expected to put my toothbrush and toiletries and the final photo shows the electrical connection of the room telephone and the wine gum of a previous guest. I told her that her establishment made me ashamed to be a Scot, as foreign tourists would judge my country on this dreadful hotel.
To spend a further night in this filthy and sub standard hostelry was not acceptable, so together with 3 friends, we moved 2 miles down the road to the wonderful Coul House Hotel in Contin, where the proud owners Stuart & Susannah Macpherson run a small hotel to immaculate standards, with cuisine that would not be out of place in a Michelin star restaurant. The change was almost emotional and once again, I was proud to be a Scot.
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- Also Known As:
- Ben Wyvis Strathpeffer
- Hotel Ben Wyvis
- Ben Wyvis Hotel Strathpeffer, Scotland