I stayed in Piersland House on Saturday 9th March 2013 with my husband who had booked a night away for my Birthday. I was so looking forward to this trip as we have been for meals several times and always been impressed with the standard of food and service. We stayed in one of the lodge rooms which was well decorated and very clean. My husband had upgraded our package to include wine & chocolates and this was waiting in the room when we arrived. The main problem we had with the room was the overwhelming smell of cigarettes, it was awful. In an attempt to clear the smell the room window had been left opened fully, despite the fact it was blowing a gale outside this had done nothing to help but had left the room freezing cold although this was sorted by putting up the heater in the room. We decided to try and put up this in the hope the smell would fade after time. We had dinner in the hotel and to be honest this time I was disappointed. While the food itself was fine it was all very rushed, the staff seemed to be in a hurry almost as if they wanted the area cleared asap. Our starter plates were cleared and our main course arrived a maximum of 90 seconds later! We were not asked if we wanted our main course immediately after the starter and if we had been we would have said no - this has not happened on previous visits and again just made us feel as if eveything was being rushed. After our meal, once our plates had been cleared we wanted to order a drink, we waited for a waiter, we waited and waited but no one was to be found. My husband went up to the bar and had a look about for someone but the bar was unmaned. The service just seemed to be lacking in comparison to previous visits we have made. Breakfast the next day was fine other than the most disgusting scrambled eggs I have ever seen in my life, they literally floated around my plate. When my virtually full plate was collected I was asked if the eggs were too runny for me? Yes I replied, to be told I should have asked for them dry when I ordered!! I have never, ever had to make such a request in any hotel, guest house or b&b I have ever stayed in.
This stay promised much but just didn't quite deliver. Would I go for a meal again? Yes I would based on past experience, they may just have been having a bad night. Had this been my first visit I don't think I would go back. Would I stay again? No I don't think I would. I would stay at the Marine Hotel across the road where I have had a better experience.
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- Also Known As:
- Piersland Hotel Ayr
- Piersland House Hotel Troon, Scotland