We stayed here recently on a Saturday night. It's an old, expansive house that was owned by Johhnie Walker's (Whisky) son. Still family owned, it has around 30 rooms, 2 restaurants and nice grounds. Situated right across the road from Royal Troon golf course and a 5 minute walk from South Beach. Beware that some rooms are actually in adjoined cottages that don't seem as nice.
Check-in was busy when we arrived and the receptionist was quite flustered. They had a nearly full hotel and a wedding on that day. However, we do not want to hear of her problems as she is under-staffed and stressed out. The room was not ready so we went to the restaurant for lunch. A good menu and service was fairly good.
Our room was on the second floor facing north. Tastefully decorated (and very clean) in pseudo-Rennie Mackintosh style with nice en-suite. Double was 2 singles pushed together but was comfortable enough. Only issue was that the room was stifling. It was quite hot that day for Scotland but the room was very warm, even with all windows open. We asked for a fan but they didn't have any.
As the day progressed the wedding started. Expect to feel slightly second - class if not involved with the wedding. I presume they have one most weekends. Certain public areas were closed off temporarily but it was ok.
We ate out locally and arrived...We stayed here recently on a Saturday night. It's an old, expansive house that was owned by Johhnie Walker's (Whisky) son. Still family owned, it has around 30 rooms, 2 restaurants and nice grounds. Situated right across the road from Royal Troon golf course and a 5 minute walk from South Beach. Beware that some rooms are actually in adjoined cottages that don't seem as nice.
Check-in was busy when we arrived and the receptionist was quite flustered. They had a nearly full hotel and a wedding on that day. However, we do not want to hear of her problems as she is under-staffed and stressed out. The room was not ready so we went to the restaurant for lunch. A good menu and service was fairly good.
Our room was on the second floor facing north. Tastefully decorated (and very clean) in pseudo-Rennie Mackintosh style with nice en-suite. Double was 2 singles pushed together but was comfortable enough. Only issue was that the room was stifling. It was quite hot that day for Scotland but the room was very warm, even with all windows open. We asked for a fan but they didn't have any.
As the day progressed the wedding started. Expect to feel slightly second - class if not involved with the wedding. I presume they have one most weekends. Certain public areas were closed off temporarily but it was ok.
We ate out locally and arrived back at 11pm. All bars were shut but the night porter supplied us with drinks when required. WARNING: all weddings stop at midnight but the tunes were blaring right up until that point. I'm sure it would have kept us awake if we had been in the room - not ideal. Also, they had to close the bar from 12 - 12.30 so that the non-resident guests were unable to buy from the bar.
Quite a restless sleep due to the heat. We wanted breakfast in bed but they don't have an order form. Instead you need to call between 7 and 9 and basically dictate your order. It seemed to trouble the receptionist that I wanted a diverse order.
Breakfast was excellent and arrived promptly. Checkout was fairly 'cold' again and I would really question the training of the front of house. They are the first point of contact but appear quite abrupt. Surprising, given that the hotel literature asks if you had been welcomed and thanked for staying. Sadly, it seems a widespread attitude in UK hotels.
Piersland have 4 stars (STB) but they only just scrape a 3 in my opinion. I really am going off hotels that run weddings - it just seems to dilute service levels and increase inconvenience to guests.
Piersland is a beautiful building with lovely grounds and a great location. It has original wood panelling, lead glass and fittings. However, the wow factor is missing, mainly due to the mediocre service provided by some of the staff.More
Show less