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“Outstanding customer service which makes up for minor misgivings”
4 of 5 bubbles Review of Cabarfeidh Hotel

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Cabarfeidh Hotel
Ranked #2 of 6 Hotels in Stornoway
Certificate of Excellence
Newton Stewart, United Kingdom
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Outstanding customer service which makes up for minor misgivings”
4 of 5 bubbles Reviewed 4 December 2011

Attentive and friendly staff are hard to come by in the service industry nowadays but not here, the staff in this hotel were outstanding, always willing to help. The hotel itself is close to the standard you would expect from a Marriott or Hilton although the carpets and some decor are showing their age somewhat but this is easily overlooked. A large free car park and free wifi throughout the hotel and function areas is the icing on the cake. A well serviced breakfast in the restaurant is worth looking forward to in the morning again with helpful attentive staff, with a good choice of hot and cold items. I'm a regular Marriott customer and this just about ticks all the boxes for me. I can't help but think this hotel would get 4 stars in other areas of Scotland.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HectorFash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Reading
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 September 2011

Stayed here for business as it offered free wifi which is really important to me. Upon arrival was told that I cannot check in until 2pm and the receptionist did not even check to see if the room was ready - which I thought they could have checked for me.
Decided to have some lunch in the restaurant and was pleasently surprised by the quality of the food. Checked in at 2pm and all was fine. Sure the hotel needs a lick of paint, but the staff are very friendly, in fact the receptionist informed me of several ways of getting cheaper rates the next time I used the hotel - this time I could not because I had booked through booking.com (note - if you are working with the NHS, this could also bring the room rate down)
The breakfast was good and the waitress very friendly and eager to help. I did think to myself that in some places on the mainshore the hotel might be graded as a 3+ or 4 star hotel.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chrissmith75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, England
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 31 August 2011

Our first impressions were not great, as at 1.30pm we turned up directly from a ferry journey from the main land to be told that the booking in time was 2pm. No attempt was made to check if the room was actually available - we had to go and sit in our car in the car park for 30 mins! Peeling wallpaper on stairways, chipped paint everywhere, threadbare carpets, 3 tin pots on the floor to collect rain water leaking through ceiling in the area in front of the lifts on the second floor. Rooms tired and dated, especially the bathroom, which was a real 80s throwback. Breakfast was good quality, with plenty of choice.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Orwellfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 12 August 2011

The reception staff were friendly and helpful. Even though we were with a coach party the food was excellent thoughout, the tables were nicely decorated and the restaurant staff were very good. In addition the bedroom was clean and comfortable-with a large bed!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ynysmOn_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 August 2011

The hotel might not look much as you drive into the carpark, but the warmth and friendliness of the staff and the quaintness of the hotel interior decor makes it the best place to stay in Stornaway. We were there on a quiet weekend and had the run of the place to ourselves. Our compliments to James and his staff for a relaxing and ejoyable stay.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cravydocketoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 29 July 2011

Reception staff very friendly and room ok. Had to clean remote control when I got in as it was really grubby, which begs the question as to how clean the room actually is? Conservatory restaurant seating upholstery mostly stained and at this price should be spotless. Lager smelled like drains; the pipes obviously needed cleaning and one of the other beers was off due to being warm!
Overall not terrible but don't expect luxury for your £154.00 per nights stay!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ekkas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welshpool, Powys
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 14 July 2011

Stayed for two nights (9th & 10th July) as a couple with a coach party of 29. Very conveniently located for touring Harris & Lewis (adjacent to the main Stornaway –Tarbert road, about 15 minutes walk downhill to the town centre and harbour ). We were pleasantly surprised with the standard of décor of the public areas and our comfortable double room, though the view from our room was not particularly inspiring. Bar service was poor-to-mediocre, but the evening meals and breakfasts were excellent, and staff were friendly and attentive. Not sure about value for money as travelling with a tour group.

  • Stayed July 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cabarfeidh Hotel

Property: Cabarfeidh Hotel
Address: Manor Park Perceval Road South, Stornoway HS1 2EU, Scotland
Region: United Kingdom > Scotland > The Hebrides > Outer Hebrides > Lewis and Harris > Isle of Lewis > Stornoway
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Stornoway
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cabarfeidh Hotel 4*
Number of rooms: 46
Official Description (provided by the hotel):
Set within in its own attractive gardens, this modern 3-star hotel is ideally located on the outskirts of Stornoway, just across the road from the golf course leading onto historic Lews Castle grounds. Rightly known as 'Stornoway's finest hotel', the Cabarfeidh (pronounced cab-ar-fay) provides a relaxing base for both business and leisure travelers. It is also bookable for functions or meals in the Solas Restaurant. ... more   less 
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Also Known As:
Cabarfeidh Hotel Stornoway, Isle Of Lewis

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