We usually avoid two-star hotels, but this was a pleasant surprise. Sure, the room was in need of fresh decor, but it was very clean and had all the basics you expect in a hotel room. The TV did only have four channels, but that's more to do with the fact that it's in the Western Isles. Who goes to Lewis to watch television, anyway? The bathroom had been renovated, with fresh tiling, a new heated towel rail and a shower over the enormous bath.
The new restaurant, Eleven, serves some of the best seafood we've come across. It's a carvery style, with some a la carte dishes and can be noisy if there are a lot of kids in, but the food is worth it.
The thing that made this hotel stand out was the quality of the service. All the staff were genuinely friendly and helpful, working as a team, even though this early in the season there were obviously some staff shortages.
The only minus during our stay was the lack of hot water on our last morning. This should be sorted out. Apart from that, this hotel (staff and management) is obviously working hard to improve and gradually renovating the rooms. It was well above the standard we have previously experienced in two-star hotels.
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- Also Known As:
- Caladh Hotel Stornoway
- Caladh Inn Stornoway, Isle Of Lewis