We booked twin room with shower/toilet. On arrival we found an envelope with a room key and a receipt for our booking already taken out. On entering room 6 it had no shower or toilet just a dated sink in the corner of the room. A piece of paper was on the bed saying the shower/toilet were on another floor. We hadn't booked this so rang the number on the paper. The owner wasn't interested in his guests just his money. He more or less said what do you expect. We left and found another hotel which cost £15 more but was a lot nicer with full en-suite and a good and proper breakfast. We rang Thorlee to tell them we were going elsewhere and were met with you aren't getting a penny back and I will be there to check - check what - we certainly didn't touch anything and left the pathetic breakfast untouched. On the way out the shower room down the stairs, which we had been allocated as private, was a flimsy door which was open so was hardly private. People were going down the stairs. It was an expensive no facilities room and we were not prepared to go down 2 flights of stairs to use the facilities. The owner was very rude and to take the money out of your bank before seeing the room says it all. The breakfast on quick inspection was 2 cheap drinks, 2 small packets of cereal we didn't bother to look at anything else we had had enough.
- Also Known As:
- Thorlee Guest House Hotel Stornoway
- Thorlee Hotel Stornoway
- Thorlee Guest House Stornoway, Isle Of Lewis