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“sunshine was a bonus”

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Isle of Mull Hotel & Spa
Ranked #1 of 1 Hotels in Craignure
Glasgow, Scotland, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“sunshine was a bonus”
5 of 5 bubbles Reviewed 6 August 2014

stayed at the Isle of Mull hotel and Spa for 3 nights. Check-in was smooth, rooms spotlessly clean and hotel staff, very friendly. The hotel pool was fantastic, as was the food and views. Highly recommend.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and thanks for your great feedback.. So pleased you enjoyed and hope to see you again. regards Neal Goldsmith
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1,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

My wife and I stayed at the hotel on 2nd August. It can sometimes be difficult to book accommodation on Mull so we were pleased to find a room at this hotel. Initially, were a little put off by some of the negative reviews but booked a room anyway and we are so glad we did. The hotel is well located and our comfortable room had great views over the water to the mainland. The pool and spa were also a great facility and we found all staff so helpful throughout our stay. Only slight negative was that WiFi is only available in public areas.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JohnTonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and thanks for taking the time to post your review. So pleased that you did give us a chance and that you enjoyed your stay. I hope your review will assist others in making their decision to stay with us. Kind regards Neal Goldsmith
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inverurie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 August 2014

Having read some mixed reviews we were unsure of what to expect of the isle of mull hotel. We have had a fantastic few days. The hotel is in a stunning location with beautiful scenery surrounding it. The 10 minute walk from the ferry was lovely on a decent path along the shoreline which we did with a dog and baby in a carrier. The hotel was really dog and child friendly. The swimming pool was very clean and also has a lovely view. We ate from the inclusive menu both nights which was both varied and delicious. The staff were friendly and extremely helpful. All in all a terrific stay.q

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vbateman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and thanks for your review and comments. I am so pleased that despite some reviews you gave us a chance and I can see you thoroughly enjoyed your stay. My team and I do all we can to ensure all our customers have an enjoyable stay. I hope your review will tempt others to give the hotel a chance. Kind regards Neal Goldsmith
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Glasgow, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Visited the hotel for 3 days at the end of July. Our room was a twin with good views down the Sound of Mull towards Duart Castle. Although it was a little small, it was well presented, clean and perfectly comfortable. The door to room had been been 'kicked in' at some point so that is something that needs sorting. There was footfall noise from the floor above as people moved around the dining room but it quitened after 22:00 as guests finished their meals. We were on a half board basis and have to say that the food was very good particularly at dinner where we enjoyed their 6 course taster menu. The restaurant staff were a delight and very efficient under the supervision of the restaurant manageress who worked tirelessly to ensure service standards. The kitchen staff were obviously very efficient too as the food was well presented and brought to the table very quickly. Lastly we would praise the bar staff who provided good service with a smile.

Room Tip: Rooms are on two levels. I believe that the upper level rooms would afford a better outlook.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank calorieburner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and many thanks for your comments and review. So pleased you enjoyed your stay. Kind regards Neal Goldsmith
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Falkirk
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

Stayed here for two nights at end of July on an inclusive DBB and Spa package. Overall impression of hotel was that it was in need of some renovation.
Long walk to our room along a maze of corridors as unfortunately our rooms were at far end of building. On entering room, was greeted by strong stale odour. Phoned reception and reported this, they said someone would come along, but no one did! Rooms rather tired looking with old furniture.
As we were on a package, had to eat in the dining room both nights. First night the restaurant was very noisy as there was a bus group staying, think hotel caters to this trade. The restaurant staff need to be trained better in customer service, very brusk manner, think they were under pressure dealing with bus party.
The meal was a six course taster menu, but they should cut out the small taster courses and concentrate on better quality. Breakfast Ok , cooked items kept heated on warm trays!
We used the pool and spa facilities which were good.
The hotel is well positioned for the ferry and exploring the island.

Room Tip: Go for rooms on upper floor to cut down on noise.
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and thanks for your comment and feedback following your stay. Our staff are trained and do work hard to satisfy customer requirements, as can be seen on many of the reviews, and I am sorry if this did not happen in your case. The Hotel does not mainly deal with groups although we do a few, the majority of our guests are private, it would seem there were groups whilst you were here. Our 6 course taster is very popular but I have noted your feedback on this. Thanks again for your comments, Kind regards Neal Goldsmith
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Northampton, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

It was my first time on the Isle of Mull. I can't disagree with much of what's written here (I can with some of it though), but my impressions were:
Plus:
Location - walking distance from the ferry and the shops and pub in Craignure (even though we had the car). Lovely views from the bar/restaurant and (if you're on on the upper level) your room. Good base for Mull - I went around the whole island (and through the middle) in a couple of days.
Staff - some negative comments here, and some were a bit stand offish, but actually the people we dealt with couldn't do enough for us - e.g. moving us to a better room when we asked for one. 'Ray' in particular was a top man.
Food and drink - only had the bar menu in the evening, because I absolutely loved it. Breakfast (restaurant) in the morning was excellent - piping hot and (the hot plates were topped up regularly) and the sausages were 'bang' on. Beer was very good, which was a bonus after my previous hotel further south.
Negative: Yes ok, it's a bit of a walk to your room if it's not near reception, and extraneous noise is very noticeable. Didn't bother me though (but it would if I had mobility problems or was a light sleeper).

Room Tip: Ask in advance for the upper level and close to reception.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 18 August 2014
Hello and thanks for your comment and feedback which seems very fair and I am glad you enjoyed your time on the island., I am sure your feedback will assist others thinking of a visit Kind regards Neal Goldsmith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

The Isle of Mull Hotel is in a fantastic location with views of the Pier to watch the ferry come and go. Staff were all incredibly friendly and food was good. Rooms are a bit tired and could do with a revamp. However they were of a decent size and clean.
Swimming Pool was always quiet so plenty of room to work off the coffee and cake enjoyed at a number of lovely cafes on the island of MULL. We had great weather which was the icing on the cake.
Would certainly go back

Room Tip: Most of the rooms have a sea view but this is an absolute must. Probably ask for a 1st floor room to...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review, 4 November 2014
hello and thanks for taking the time to post your comments . So pleased your enjoyed your stay. As with all hotels there is a constant programme of refurbishment and renewal and like the old fourth bridge painting contract, this will continue., thanks again
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Additional Information about Isle of Mull Hotel & Spa

Property: Isle of Mull Hotel & Spa
Address: Criagnure, Craignure PA65 6BB, Scotland
Region: United Kingdom > Scotland > The Hebrides > Isle of Mull > Craignure
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Craignure
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Isle of Mull Hotel & Spa 3*
Number of rooms: 86
Official Description (provided by the hotel):
Sitting on the crescent of Craignure Bay with gardens that stretch to the water's edge, spectacular views across to the mainland can be enjoyed from every room or close by there are views of castles, beaches and the abundant sea life. ... more   less 
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Also Known As:
Isle Of Mull Hotel And Spa
Isle Of Mull Hotel Craignure
Hotel Isle Mull
Isle Mull Hotel
Isle Of Mull Hotel & Spa Craignure

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