We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unfriendly service”

Arlene's Coffee Shop
Ranked #1 of 1 Coffee & Tea in Craignure
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Reviewed 3 weeks ago

When askin about gluten free choice, the waitress said "uh". We guess it's yes. We kindly asked to spesify because I am ceoliac and it's really important to have gluten free. She said " it IS gluten free toast", In a very unfriendly tone, as if we were unwanted to the coffee shop. As we asked doest the toast go to different toaster she just said that " toast goes into the toaster". That is not gluten free. She didn'T know that and it is allright to put gluten free toast in the sama toaster as the that contains gluten. We don't know e everything, but it doesn't cost anything to be friendly. She slammed the cups and knives and forkes and spoked us in very unfriendly tone.

2  Thank indyjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlene R, Owner at Arlene's Coffee Shop, responded to this reviewResponded 3 weeks ago

We are understandably upset that you feel that we could not cater for you and your wife. We have a wide range of gluten free choices on our menu, all of our soups are always gluten free, we always have 3 or 4 homemade cakes which are gluten free, which we mix our own flour up with 3 different gluten free flours. We have gluten free bread and if you had enquired, we could have cooked you a full breakfast with gluten free items, but unfortunately your attitude towards us was appalling regarding your allergy. We do our best to try and accommodate most people’s allergies.

From looking at your Tripadvisor account - which you have just created- you have a serious chip on your shoulder regarding gluten free options in restaurants. I can see your wife also feels this way as she has also created an account to review a restaurant - the same one as yourself - describing how unaccommodating the chef was. Your wife then went on to say that us “cooks” in Scotland no nothing about this disease. That in its self is very derogatory towards the hospitality industry in Scotland.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (148)
Traveller rating
Traveller type
Time of year
Language

4 - 8 of 148 reviews

Reviewed 4 weeks ago

We went here when waiting to catch the ferry back to the mainland, about 50 yards from the ferry terminal. Very small place with a few tables and chairs. Had a couple of lovely cappuccinos with some homemade maple apple and pecan cake and the lemon and pistachio cake. Also bought a small bar of the chocolate with hazel nut. Delicious worth a visit.

    • Value
    • Service
    • Food
Thank Moldy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Probably the best place in Craignure for coffee, cakes or a light meal. The cakes are outstanding, especially the chocolate cake and Portuguese custard tarts.

    • Value
    • Service
    • Food
Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

Yummy whiskey & marmalade ice cream! Close to the ferry terminal so you could have at least 2 during your visit!! The cakes looked great so there's a good reason to return.

Thank Carla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

Ordered cappuccino and a piece of delicious looking salted caramel cheesecake. Sat outside watching boats passing and ferry leaving. Sunny and warm. Wonderful!

    • Value
    • Service
    • Food
Thank SannaKe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Arlene's Coffee Shop also viewed

Craignure, Isle of Mull
Isle of Mull, The Hebrides
 
Bunessan, Isle of Mull
Fionnphort, Isle of Mull
 

Been to Arlene's Coffee Shop? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing