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“Lovely oasis in desolate area”

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Duisdale House Hotel
Ranked #2 of 3 Hotels in Sleat
Certificate of Excellence
Beijing, China
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Lovely oasis in desolate area”
Reviewed 5 September 2012 via mobile

It certainly was a lovely and warm hotel as it is very remote. But their living room with fireplace was extremely inviting. We had a nice 4-poster bed with seaview. Bed and bathroom was very good. Dinner and breakfast was very good, and the view of the gardens is lovely. The service and friendliness was excellent.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sincyrity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 6 September 2012
Thank you for your comments. We are delighted you had a good time here at Duisdale. It gave us great pleasure to look after you and hope to welcome you again one day D.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (136)
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Brisbane, Australia
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 September 2012

A well located hotel on the southern end of the Isle of Skye. The rooms were well apointed and of a good size, with very comfortable beds. We could not fault the hotel nor the service - our only recommendation is the fixed price menu for dinner, whilst an outstanding meal, is very over-priced and we would recommend the bar menu or trying elsewhere for dinner. Breakfast was the best we had in Scotland.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesSMBeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 6 September 2012
Thank you for your comments. We are delighted you had a lovely time. We enjoyed having you to stay here at Duisdale. We hope we manage to deliver dining options to suit most tastes and budgets with the fine dining and a la carte menus daily, using only the freshest and most local produce. We look forward to seeing you again when you can make the long journey back to Scotland
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Edinburgh, Scotland, United Kingdom
1 review
Reviewed 2 September 2012

Having just returned from a fantastic break away at Duisdale I am quite surprised to read some of the reviews.
We arrived,after a five hour drive from Edinburgh in the late afternoon and were welcomed by the manager David who showed us around and up to our room. We did book a sea view room but the room was more than that! It had a brilliant bathroom and you could see the sea from either the bed which was placed at an angle or from the freestanding bath. Seriously, we could have spend the whole time in the room enjoying the view.
Starving by now we went downstairs for dinner and were seated in the lounge until our order was taken with a lovely glass of wine and a whisky and little canapés. Dinner was outstanding with scallops of a good size and the fresh langoustines. The halibut was great and there was plenty on the plate. The parfait for dessert was just right to finish off a great meal. After choosing our nightcap out of the forty odd bottles on the shelve with Davids help, we went upstairs and had great nights sleep.
The next morning we enjoyed a good breakfast before heading out with the owners on the sailing trip. The only word to describe the day is amazing. From the possibility to be hands on to the yummy lunch and of course the stunning scenery of Skye!
All in all a brilliant weekend away. Yes, it's on the pricy side but worth it. From the decor and comfy room to the excellent staff, well done everybody! We will be back!

Room Tip: Not all rooms have sea views but it's worth paying a little extra for it.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 6 September 2012
Thank you for your lovely comments. We are delighted that you enjoyed your time on Skye and at Duisdale. We look forward to having you back again D.
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Rome, Italy
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2012

I booked a room with a view. Our room had no view - although I was told it is "a room with woodland view" The view apart from a few trees included a fire escape, a gas tank and a lot of parked cars. The room was tiny and dark. The dinner experience was no much better. The starter was so small that my partner ate it in two bites. He also had a rolled up fish fillet which had no more than 2 oz (about 50g). The fish tasted of nothing as it was heavily covered by some sort of filling. In addition I found a piece of rolled up plastic (at least I hope it was plastic) in the bread rolls. Asked the waitress what is that and was told that she did not know and that was that. No apology. We paid £218 for the room and £90 for the dinner. Before coming to Skye we spent several nights in various hotels in Highlands and had much better rooms, food for half the price.

  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank ANAD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 2 September 2012
We write, further to your earlier correspondence and indication that you would go onto Tripadvisor, if our response did not meet your aims.
As explained by email you booked a double woodland view, not a seaview, your room was as described. We have a range of rooms available here at Duisdale, different rates and different sizes and aspects from sea facing four poster rooms to cosy double rooms. We must point out again to you that this property was built as a hunting lodge in 1865 and is surrounded by 30 acres of grounds mostly woodland, not a purpose built city hotel. We run two different dining options here at Duisdale, fine dining and a less formal a la carte option. You opted for the fine dining table d' hote which consists of canapes, amuse-bouche, starter, main course and dessert. However we must point out it disturbs the soomth running of all kitchens when guests persist on going outside to smoke between courses. It comes as a bit of a surprise your comment about our daily baked bread rolls as In your previous correspondence there has been No mention made of such a thing. We are always grateful for constructive views and ideas from our guests and there is always a senior member of staff on hand to discuss any particular issue or problem which quite often can be resolved quickly and efficiently.
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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 August 2012

I booked a double room at duisdale for my first wedding anniversary. I stated this when I booked the room and I was happy with a woodland view. We arrived at the hotel and were greeted by friendly and professional staff. I was a bit concerned to find out that we had been moved from room 12 to room 16 and was a bit disappointed when we were shown around a dingy little set of rooms at the highest most furthest away point of the hotel. However, we were keen to start relaxing in our precious time alone and went outside onto the lovely deck. This was a great area and the garden is beautiful. The difference between a good and a great hotel is the attention to detail and the professionalism of the staff. Duisdale is charging great hotel rates so it's not so much to ask for staff to dry the tables and chairs when the sun comes out. We had to do this. Also, the waitress made a point of highlighting the well stocked whisky bar but thought a lagavulin was a cocktail. A great hotel has well trained staff who are knowledgable about the great food and drink they sell. A little investment in training would save this embarrassment. This waitress also wore clothes with food splattered all over the front throughout our stay. A good manager should highlight this and make sure staff serving food are presentable. We enjoyed the beautiful atmosphere in the lounge before dinner and had a lovely meal! I would recommend eating at duisdale. The hare and scallops were gorgeous. The halibut was also very good but I would encourage the chef to leave off the salt crust on the seafood as it overwhelms the skill of the dish. On going up to our room I was pretty horrified to identify it as the room described on trip advisor with the view of the fuel and water tanks. The previous review was accurate. The tv was in the second poky room with a fold down couch so you couldn't watch it from the bed. I highlighted that we wanted a romantic break but we got a family pile em in room. The equivalent of being seated by the toilets! Tired, we went to bed to find that the lumpy pillow review was also true. It may seem petty but it's not at 2 in the morning when you wake with a sore neck. The true horror came in the morning when we were woken by the staff arriving, dog barking and the smell of frying coming from the flue which discharged the kitchen exhaust system about a metre from our open window. It was like being on top of a chip shop. If it's not good enough for your kitchen staff to smell it it's not good enough for guests to smell! Disappointed and not very well rested we went to breakfast and had a nice enough breakfast. When we came to check out I highlighted how disappointed we were and the person on reception made a show of being sympathetic but didn't make any attempt to discount our bill. Leaving us to depart the hotel feeling very disappointed. We had hoped to return with a group of 6 friends for a weekend and go out on duisdales sailing trip but no longer plan to do this. I would have also returned for food as we visit Skye once / twice per month. I have however, a bad taste in my mouth. Duisdale should take note of reviews and make changes in order to prevent more disappointed people writing poor reviews. I would also consign room 16 to storing mops. If we had had a better room I am sure we would have had a lovely experience. I would have happily paid for a better room. It's such a shame as it's a nice hotel with lovely staff and skilful, talented chefs producing lovely food
But I have had better rooms in the Premier Inn for £50. For £156 I am used to exponentially better accommodation. Come on duisdale you did some things so well but lack of attention to the details pulls you well out of the £156 per night bracket. You need to also respond to negative reviews and make changes if you do not want them confirmed. I suggest you try out staying in your own rooms and then set your prices accordingly.

Room Tip: Do not allow yourself to be allocated room 16 unless you have been camping for a week and just want...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nelk1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 30 August 2012
It comes as a bit of a surprise to read your comments as we remember your reservation and your one night visit very well. I personally welcomed you to Duisdale, as I would all our guests and after a pleasant conversation I showed you to your room, which was the room you booked in the first instance and which was descirbed to you, with a bedroom, small lounge and feature bathroom. We agree that it is at the side of the hotel but is of the same high standard as all the other bedrooms. We are sorry that it was raining on and off last Saturday afternoon and maybe we did not manage to keep the tables 'rainfree' throughout the evening on the outside terrace. We are delighted that you enjoyed the beautiful grounds and gardens however and that you found our staff, lounge with it's open fire and food to be to your liking. We pride ourselves in our decor and our attention to detail however the world would be a dull place if all our tastes were the same. Kind regards to you both, David
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ukfamily
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 24 August 2012

Great location if at front.Rooms getting dated for hotel of its boutique style.If not classic style then needs more updating of room's decoration.Our room cramped with smnall space at side of bed and in bathroom nowhere to easily place toiletries.Food very good but not top class...served a parfait instead of panacotta!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dandave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 30 August 2012
Thank you for your comments. Our hotel has been totally refurbished over the past 4.5 years and is on a rolling programme of continuous development, It is such a shame that you did not alert us to the fact that we mistakenly served you a parfait instead of a pancotta!
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Nottingham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2012

People write a lot of rubbish on Trip Advisor. Ignore anything negative people say about Duisdale House - it's a beautiful hotel and well worth a visit.

The building is in good condition and my room (4 poster, sea view) was very well appointed, as was the bathroom. The door rattled everytime someone went down the stairs which was a little annoying (I'm not an early riser :-/ ) but it's not a deal breaker!

The food in the restaurant was really good, as was breakfast. Anyone who complains because the breakfast isn't a buffet really is an idiot.

The service is impeccable. Really friendly, really attentive.

OK, yes, it's expensive. Yes, you'd get a better deal for your money in a 4* hotel in London. But this isn't London, it's the West Highlands and our experience is that even rubbish hotels are expensive. It's on an island, miles from anywhere. If you want a high quality boutique hotel with city centre fine dining this far from the nearest city - you pay for the pleasure. Seems fair enough...

One gripe I had was that they started setting up for breakfast whilst there were a couple of tables still eating at dinner. I didn't have an issue with that so much, but then the night porter turned on all the lights so that he could see better - whilst two tables were still drinking coffee. Terrible error.

Seemingly out of character for this hotel so I hope it was a one off.

It's a shame they charge for the use of the hot tub. Seems a little petty. I'm sure it's expensive to run but they could include one session with your room perhaps.

Gardens are beautiful, scenery is beautiful. Want a weekend escape miles from anywhere and get pampered to boot? This is a good place to be.

Room Tip: The four poster, sea view room is stunning
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deepgoldenamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisdale_Manager, Manager at Duisdale House Hotel, responded to this review, 30 August 2012
Thank you for your lovely comments. We are glad you had a nice time with us here at Duisdale.
Thank you also for pointing out the terms of the hot tub. Instead of many guests jumping in at the same time, as happened after installation it was our decision to give this facility on an exclusive use basis and to issue extra towels, slippers and extra bathrobes. This charge of £7.50 goes no way to cover the upkeep or running of the hot tub, it is only used to give our guests the facility individually. I hope this makes sense. We enjoyed your company and look forward to welcoming you back again one day. D.
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Additional Information about Duisdale House Hotel

Property: Duisdale House Hotel
Address: Sleat | Isle of Skye, Sleat IV43 8QW, Scotland
Region: United Kingdom > Scotland > The Hebrides > Isle of Skye > Sleat
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 3 Hotels in Sleat
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Duisdale House Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
Escape to the beautiful Isle of Skye and enjoy an indulgent luxury break in the Highlands of Scotland at Duisdale House Hotel. Perfectly situated in the area known as Sleat on the southernmost tip of Skye, the hotel has been completely transformed into a chic boutique retreat in recent years, and the award winning restaurant and exclusive daily sailing trips on board our luxury yacht (from April to September) add a whole new dimension to a short break on the Isle of Skye. ... more   less 
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Also Known As:
Duisdale House Hotel Isle Of Skye/Sleat, Scotland

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